Publications

01 Jun 2020
News

Check In

boutique style hotel—in other words, a design-forward property with a chef-driven restaurant and often a rooftop bar. Quite often we also change management firms and brand affiliations. And what’s happened over the past ten years is that... View Details

Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Hospitality

May 1992 (Revised January 2000)
Case

Asea Brown Boveri

By: Robert L. Simons and Christopher A. Bartlett

In 1987, two European rivals--Asea AB of Sweden and BBC Brown Boveri Ltd. of Switzerland--merged to form Asea Brown Boveri. The new company employed 150,000 employees in 850 legal entities operating in 140 countries. The case describes the challenges facing Percy... View Details

Keywords: Mergers and Acquisitions; Globalization; Problems and Challenges; Leadership Style; Selection and Staffing; Organizational Structure; Reports

17 Nov 2010
News

Putting the Customer First

Keywords: Heavy and Civil Engineering Construction; Construction; Specialty Trade Contractors; Construction

February 1996 (Revised March 1996)
Case

Harvey Golub: Recharging American Express

By: David A. Garvin and Artemis March

Harvey Golub, CEO American Express, initiated and led a large-scale change process. The case describes the organization he inherited, two successive waves of reengineering, his "principles-driven" approach to decision making, and his goal of converting American Express... View Details

Keywords: Transformation; Decision Choices and Conditions; Engineering; Leadership Style; Organizational Change and Adaptation; Core Relationships; Integration; Value

March 2014
Case

Managing Change at Axis Bank (A)

By: Paul Healy and Rachna Tahilyani

Axis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider, was appointed as its CEO. She took over from a person who had overseen ten years of rapid growth at the bank. The selection of an outsider as the new CEO surprised many... View Details

Keywords: Change Management; Transformation; Organizational Culture; Organizational Change and Adaptation; Leadership Style; Leading Change; Valuation; Finance; Banks and Banking; Financial Services Industry; Banking Industry; India

01 Dec 2018
News

3-Minute Briefing: Jeffrey Dunn (MBA 1981)

Above: photo by JJ Sulin My senior year of high school, I got a job as a teacher’s aide at an inner-city school in Hartford, Connecticut. I saw firsthand the difference between the education I was getting five miles away and the education those kids were getting. It... View Details

Keywords: April White

February 2007 (Revised February 2009)
Case

A Differentiation Strategy at ASDA

By: David E. Bell and Nitin Sanghavi

The Wal-Mart CEO has challenged his company to do more to help mankind. The British subsidiary, ASDA, is reviewing its activities in the environment/social arena. View Details

Keywords: Business Subsidiaries; Trends; Values and Beliefs; Leadership Style; Growth and Development Strategy; Corporate Social Responsibility and Impact; Food and Beverage Industry; Retail Industry

01 Jun 2023
News

Spray Canon

dollars at auctions in recent years. How did a style born on the canvas of the city make the leap from the subway to Sotheby’s? Assistant Professor James Riley, a former graffiti artist himself who now studies valuation processes in... View Details

Keywords: Dan Morrell; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

01 Dec 2002
News

GE's Jeff Immelt

several audience members wanted to know what it's like to succeed a man Fortune magazine named the top CEO of the last century. “I never viewed my job as replacing Jack Welch,” he replied. “The fact is, his leadership View Details

January 2008 (Revised March 2011)
Case

Henry J. Kaiser and the Art of the Possible

By: Anthony J. Mayo, Mark Benson and David Chen

From his humble beginnings as a local salesman in New York, Henry J. Kaiser rose to become one of the leading industrialists of 20th century America. Though he had no technical engineering training, Kaiser mastered the management and execution of plans for several... View Details

Keywords: History; Mission and Purpose; Transition; Management Practices and Processes; Construction; Corporate Entrepreneurship; Leadership Style; Business History; Business Growth and Maturation; Civil Society or Community; Business Strategy; Planning; Construction Industry; Shipping Industry; United States

August 2022
Case

Air Wars: Deregulating the U.S. Airline Industry

By: Tom Nicholas and James Weber

In the early decades of the twentieth century, the U.S. government assisted in the development of an airline industry by subsidizing the delivery of mail and allowing mail carriers to also fly passengers. Because the government awarded mail routes to the lowest... View Details

07 Sep 2022
News

The Costs of Being a Perfectionist Manager

28 Feb 2014
News

The First Five Years: Omowale Casselle (MBA 2009)

Omowale Casselle What does your work involve? "My official title is director of product management, SAMPLEit, a new venture at redbox. In this role, I'm responsible for leveraging technology across our different product lines—kiosk, mobile, and online—to deliver an... View Details

Keywords: General Merchandise Stores; Retail Trade

01 Jun 2004
News

The Ambidextrous Organization

In the April 2004 issue of Harvard Business Review, HBS professor Michael L. Tushman and coauthor Charles A. O’Reilly III discuss what they coin the “ambidextrous organization.” A synopsis of their article follows. Corporate executives must constantly look backward,... View Details

Keywords: ambidextrous manager; ambidextrous organization; Publishing Industries (except Internet); Information

28 Feb 2023
News

The Board Chair-Executive Director Relationship

25 Mar 2022
News

Power Mapping

August 2009
Teaching Note

Procter & Gamble in the 21st Century (B): Welcoming Gillette (TN)

By: Rosabeth M. Kanter and Matthew Bird

Teaching Note for [309031]. View Details

Keywords: Leadership Style; Mergers and Acquisitions; Mission and Purpose; Value; Problems and Challenges; Integration; Success; Governance Controls; Consumer Products Industry