Knowledge Work - Publications - Faculty & Research

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

people. That’s a big transition that many people can’t make.” Source: Harvard Business School Working Knowledge It’s a problem that can permeate any layer of a business—a star performer is tapped to become a... View Details

Keywords: by Dina Gerdeman

02 Apr 2020
What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

Compassion (Harvard Business Review) Organizational Responses to COVID-19 and Climate Change: A Conversation with Rebecca Henderson (Environmental Insights) COVID-19 Business Impact Center (Harvard Business School) Read COVID-19 coverage from View Details

Keywords: by James Heskett

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

pre-defined interfaces through which they could access commonly used functions and features. Why reinvent the wheel if someone else had already worked out what it should look like? In essence, Microsoft began codifying View Details

Keywords: by Sean Silverthorne

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

employees to the fullest extent permitted by law. In other words, as time passes, leading companies can worry less and less about trade secret theft in the traditional sense, and they have a path forward regardless of the future of non-competes. [Image:... View Details

Keywords: by Kristen Senz; Technology

24 Dec 2013
First Look

First Look: December 24

Working Papers Managing the Family Firm: Evidence from CEOs at Work By: Bandiera, Oriana, Andrea Prat, and Raffaella Sadun Abstract—CEOs affect the performance of the firms they manage, and family CEOs... View Details

Keywords: Carmen Nobel

30 May 2024
News

How to Have Effective Conversations

ultimately a class about communication. And it was really made clear that the job of a CEO is mostly to communicate. The CEO can't make all the decisions themselves; they can't do all the work themselves, but what they can do is they can... View Details

22 Feb 2018
Book

The New History of American Capitalism

movements. Approaches vary greatly, but many scholars attend closely to the subjects who receive, impose, resist, or recast race as a category. Their work erodes the image of exchange between equally situated agents and locates it in a... View Details

Keywords: Manufacturing

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) Feedback or ideas to share? Email the Working View Details

Keywords: by John Deighton and Leora Kornfeld

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy Science: The Unlikely Frontier for New Business Ideas Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing... View Details

Keywords: by Rachel Layne; Aerospace

01 Mar 2024
News

Vital Signs

Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

14 Nov 2006
First Look

First Look: November 14, 2006

extensions, signals). The resulting organizational communication patterns can lead to highly productive and highly collaborative environments by making both the practices of knowledge work and its outputs... View Details

Keywords: Sean Silverthorne

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

CEOs expand their knowledge of core businesses and technologies, allowing them greater insight into new advances that could eventually drive their companies' success. In turn, by using publicly available data sources, researchers and... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

05 Jul 2006
What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

and too little to types of intelligence that enhance leadership performance. He argues that "when it comes to predicting work performance, cognitive-ability tests have been demonstrated to be approximately ten times as powerful as... View Details

Keywords: by James Heskett

Web

About the Center - Christensen Center for Teaching & Learning

Drawing from its research and the knowledge and skills of the School's most experienced faculty, the Center develops materials and video products that showcase strategies, best practices, and innovations in the area of case method... View Details

07 Feb 2023
Research & Ideas

Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

years beyond when this regulation was passed, and the world has changed,” Cohen says. “We can actually pay people for what they do, instead of who they are.” You Might Also Like: IT Job Wages Are No Longer 'Exceptional' The ESG-Innovation Disconnect: Evidence from... View Details

Keywords: by Scott Van Voorhis

01 Sep 2023
News

Hands-on Learning About Global Markets

A certificate of appreciation was presented to Ellie Care representatives Francisco Garcia Zavaleta (COO) and Gervasio Videla Dorna (cofounder and CEO), at left, and to Patricio Alba (cofounder and CIO), far right, by HBS students Maxwell Nii Laryea, third from left,... View Details

Keywords: Jennifer Gillespie

18 Jun 2024
Research & Ideas

Industrial Decarbonization: Confronting the Hard Challenges of Cement

Cities like Cairo; Chongqing, China; Delhi; and Kinshasa, Congo are experiencing population explosions accompanied by unprecedented demand for homes, offices, factories, and infrastructure. In the United States, the Biden Administration’s policy-driven infrastructure... View Details

Keywords: by by Janelle Conaway; Green Technology; Energy; Industrial Products; Manufacturing

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

Works on the subject of leadership weigh down bookstore shelves the world over. Tomes tell you how to be a 30-second manager, how to inspire your employees like Churchill, and the three keys to "strength-based leadership."... View Details

Keywords: by Martha Lagace; Education

March 2013 (Revised May 2013)
Case

Building Innovation at Terrapin Bright Green

By: Amy C. Edmondson, Sydney Ribot and Mary Saunders

Describes Terrapin Bright Green, an environmental consulting and strategic planning firm, and its approach for creating integrative, systematic solutions to green-building conundrums through consulting, research, and policy-related activities. Emphasis is placed on the... View Details

Keywords: Integrated Design; Entrepreneurs; Creative Industries; CONSULTING Firms; Energy; Design; Governance; Growth and Development; Innovation and Invention; Knowledge; Labor; Organizations; Problems and Challenges; Research; Strategy; Value; Consulting Industry; New York (city, NY)

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07 Apr 2023
Research & Ideas

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

Holds Companies Accountable Is There a Method to Musk’s Madness on Twitter? Managers, Your Employees Don’t Want to Be Facebook ‘Friends’ Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Kristen Senz

Publications