Publications

SSRN

1996
Book

Business Management and the Natural Environment: Cases and Text

By: F. L. Reinhardt and R. H.K. Vietor

Keywords: Business or Company Management; Natural Environment; Cases

17 Dec 2018
News

The Innovation Engine

Article

Organizational Ambidexterity in Action: How Managers Explore and Exploit

By: Charles A. O'Reilly III and Michael L. Tushman

Dynamic capabilities have been proposed as a useful way to understand how organizations are able to adapt to changes in technology and markets. Organizational ambidexterity, the ability of senior managers to seize opportunities through the orchestration and integration... View Details

Keywords: Decision Choices and Conditions; Management Practices and Processes; Resource Allocation; Organizational Change and Adaptation; Organizational Design; Opportunities

Apr 14 2016
Interview

Learning to Innovate

2023
Chapter

Manage Your Work, Manage Your Life

By: Boris Groysberg and Robin Abrahams

Work/life balance is at best an elusive ideal and at worst a complete myth, today's senior executives will tell you. But by making deliberate choices about which opportunities they'll pursue and which they'll decline, rather than simply reacting to emergencies, leaders... View Details

Keywords: Work-Life Balance; Management Teams

2019
Working Paper

Managing Churn to Maximize Profits

By: Aurelie Lemmens and Sunil Gupta

Keywords: Churn Management; Defection Prediction; Loss Function; Stochastic Gradient Boosting; Customer Relationship Management; Consumer Behavior; Profit

SSRN

Read Now

2015
Conference Presentation

Managing Failure in Pioneering Industries: Virgin Galactic, Legitimacy, and the 2014 Test Flight Crash

By: Luciana Silvestri and Anil Doshi

Keywords: Failure Tolerance; Innovation; Nascent Industries; Legitimacy; Cognition; Organizational Learning; Organizations; Entrepreneurship; Emerging Markets; Performance; Learning; Failure; Cognition and Thinking; Innovation and Invention; Aerospace Industry

Managing the Future of Work

The nature of work is changing. As companies grapple with forces—such as rapid technological change, shifting global product and labor markets, evolving regulatory regimes, outsourcing, and the fast emergence of the gig economy—they must overcome challenges and... View Details

2024
Working Paper

Private Equity Fund Valuation Management during Fundraising

By: Brian K. Baik

I investigate whether and how private equity fund managers (GPs) inflate their interim fund valuations (net asset values or NAVs) during fundraising periods. Specifically, I study the extent to which the GPs inflate NAVs by managing valuation assumptions (e.g.,... View Details

Keywords: Private Equity; Institutional Investors; Valuation Multiples; Earnings Management; Private Firms; Valuation; Investment Funds

Read Now

March 2009
Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros

Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details

Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry

Read Now

2019
Working Paper

Using Technology to Augment Professionals, Instead of Replacing Them, for Innovative Problem Solving

By: Hila Lifshitz - Assaf, Felicia Ng, Aniket Kittur and Robert Kraut

While in some technological and scientific areas innovation is flourishing, in others it is stalling, leaving important problems unsolved for decades. One explanation is professionals’ limitations as problem solvers, as accumulating depth of knowledge enhances one’s... View Details

Keywords: Innovation; Expertise; Future Of Work; Crowdsourcing; Artificial Intelligence; Problem Solving; Professionalism; Experience and Expertise; Collaborative Innovation and Invention; Problems and Challenges; Research and Development

October 1995 (Revised January 2002)
Background Note

Managing Performance

By: John J. Gabarro and Linda A. Hill

Encourages managers to think critically about how to prepare for and give a performance appraisal interview. Presents frameworks for evaluating subordinates' work and suggestions for coaching them. View Details

Keywords: Performance Evaluation; Framework

Educators

22 May 2008 - 25 May 2008
Lecture

Why Diversify: The Link Between Diversity and Team Innovativeness

By: C. Y. Cheng, D. Hsu, J. Martz and R. Y.J. Chua

Keywords: Diversity Characteristics; Innovation and Invention; Groups and Teams

01 Sep 2011
News

Innovation has a New Home: The Harvard Innovation Lab

Set to open this fall in a newly renovated building on Western Avenue in Allston, the Harvard Innovation Lab is stirring up excitement at HBS and across the University. The “i-lab” will foster collaborative,... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

April 2025
Article

How Central Banks Manage Climate and Energy Transition Risks

By: Esther Shears, Jonas Meckling and Jared Finnegan

Central banks have begun to examine and manage climate risks, including both transition risks of moving from fossil fuels to clean energy and physical climate risks. Here we provide a systematic assessment of how and why central banks address climate risks on the basis... View Details

Keywords: Banks and Banking; Risk and Uncertainty; Climate Change; Transition; Risk Management

April 2019
Supplement

Innovation and Business in Emerging Markets: Ratan Naval Tata

By: G. Jones, Tarun Khanna and Nataliya Langbird Wright