Publications

01 Jun 2006
News

Faculty Books

ensure that alignment is sustained. Redefining Health Care by Michael E. Porter and Elizabeth Olmsted Teisberg (HBS Press) Professor Porter and his colleague argue that health plans, networks, and hospitals... View Details

Keywords: Educational Services; Educational Services

01 Sep 2008
News

Mara Aspinall

Personalized Medicine,” a Harvard Business Review article that outlines an agenda that could hasten the transition from “trial-and-error” therapies for life-threatening illnesses to a more targeted line of attack. Aspinall began her career at Bain & Company, working... View Details

Keywords: Deborah Blagg; Ambulatory Health Care Services; Ambulatory Health Care Services

May 2010
Article

Managing the New Primary Care: The New Skills That Will Be Needed

By: Richard Bohmer

Developing new models of primary care will demand a level of managerial expertise that few of today's primary care physicians possess. Yet medical schools continue to focus on the basic sciences, to the exclusion of such managerial topics as running effective teams.... View Details

Keywords: Higher Education; Health Care and Treatment; Management Skills; Managerial Roles; Service Delivery; Practice; Health Industry

Find at Harvard

01 Mar 2005
News

Health-Care Initiative to Leverage Ongoing Efforts

Dean Kim B. Clark has announced the formation of a faculty initiative in health care, with HBS professor of management practice Richard G. Hamermesh serving as chair. Technology strategy, the design of care delivery, consumer-driven View Details

Keywords: Educational Support Services; Educational Support Services; Educational Support Services

January 2010 (Revised March 2011)
Case

The Children's Hospital of Philadelphia: Network Strategy

By: Michael E. Porter, Carolyn Daly and Andrew Peter Dervan

In 2009 Children's Hospital of Philadelphia (CHOP) had been recognized as the best children's hospital in the country for six years in a row; but leadership saw CHOP as more than the large main campus in western Philadelphia. Beginning in the 1990s, CHOP had created a... View Details

Keywords: Communication; Health Care and Treatment; Service Delivery; Organizational Structure; Networks; Integration; Health Industry; Philadelphia

December 2002 (Revised February 2003)
Case

Mount Auburn Hospital: Physician Order Entry

Mount Auburn Hospital is preparing to introduce a physician order entry (POE) system throughout the hospital, starting with the labor and delivery ward. POE systems replace paper-based and oral medication ordering processes with an information system; the physician... View Details

Keywords: Change Management; Service Delivery; Information Technology; Health Care and Treatment; Innovation and Invention; Health Industry

February 1999 (Revised March 2000)
Case

Beth Israel Deaconess Medical Center: Coordinating Patient Care

External cost pressures are motivating the adoption of case management (CM) at Beth Israel Deaconess Medical Center (BIDMC), but several of the organization's key professional groups are working against it. President and CEO David Dolins must decide whether CM is... View Details

Keywords: Organizational Change and Adaptation; Service Operations; Organizational Culture; Health Care and Treatment; Health Industry; Boston

01 Mar 2005
News

Better Care at Lower Cost

necessary, most patients are in and out in fifteen minutes, and services are covered by most health insurance plans. The clinics are what Christensen calls a “disruptive delivery mechanism.” Medical... View Details

Keywords: Educational Services; Educational Services; Educational Services

December 2011 (Revised December 2011)
Case

Cancer Treatment Centers of America: Scaling the Mother Standard of Care

By: Rosabeth Moss Kanter and Matthew Bird

The CEO of a private and growing national network of specialty care hospitals focusing on advanced-stage and complex cancer treatments reflected on the firm's past phase of growth before meeting with the company's Chairman and founder to discuss how to further scale... View Details

Keywords: Health Care and Treatment; Business Growth and Maturation; Medical Specialties; Service Delivery; Innovation and Invention; Health Industry

01 Sep 2004
News

A Market-Based Prescription

for her innovative research and teaching on the business of health care, Herzlinger has long predicted the unraveling of managed care in the United States, along with the rise of consumer-driven health care... View Details

Keywords: Deborah E. Blagg; Educational Services; Educational Services; Educational Services

21 Jan 2013
Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

that organizations could motivate employees simply by showing them how their work helped others—in other words, by harnessing and increasing their altruistic capital. In December 2009, the Society for Family Health (SFH), an affiliate of... View Details

Keywords: by Carmen Nobel

11 Sep 2018
Blog Post

Care for the Elderly: Process is More Important Than the Destination

400 million by 2033 and one third of the population by 2050), I wanted to utilize my background in health care services / life insurance, to be part of the solution to provide better care to this population (knowing that as a single child... View Details

Keywords: Health Care

Student-Profile

Hummy Song

and the productivity of the health care workforce. I am currently working on several projects that examine various operational and organizational factors that may affect worker productivity and quality of care. One of my projects explores... View Details

06 Dec 2012
News

New Thinking on Healthcare Reform

of minicomputers created more of a midpoint (clinics) before desktop PCs became prevalent (home healthcare and services such as MinuteClinic). "We need to bring technology to outpatient clinics and patients' homes so they can provide more... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

June 2008 (Revised November 2010)
Supplement

Patient Flow at Brigham and Women's Hospital (B)

By: Anita L. Tucker and Jillian Alexandra Berry

The B Case is an email from the ED Director. He clarifies where the process deviations occurred. View Details

Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

the attention of the United Network for Organ Sharing and the Organ Procurement and Transplantation Network, allowing it to be considered alongside other proposals. "The first step is for UNOS and OPTN policymakers to make a proposal, which would go to View Details

Keywords: by Dennis Fisher; Health

Person Page

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

April 1992 (Revised June 1993)
Case

American Nursing Services, Inc.

By: Leonard A. Schlesinger and Roger H. Hallowell

P.K. Scherle, R.N., founder, president, and owner, struggles with her successful business and focuses on either growth or enhanced profitability. View Details

Keywords: Growth Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Health Industry