Publications

13 Feb 2006
Research & Ideas

The Hidden Market for Babies

discrete industries. First, there's in vitro fertilization, probably the most obvious piece. This is a service industry, like medicine in general, which caters to infertile couples. Then there are what I call the component industries,... View Details

Keywords: by Manda Salls; Health; Health; Health

01 Sep 2008
News

Mara Aspinall

Personalized Medicine,” a Harvard Business Review article that outlines an agenda that could hasten the transition from “trial-and-error” therapies for life-threatening illnesses to a more targeted line of attack. Aspinall began her career at Bain & Company, working... View Details

Keywords: Deborah Blagg; Ambulatory Health Care Services; Ambulatory Health Care Services

January 2010 (Revised March 2011)
Case

The Children's Hospital of Philadelphia: Network Strategy

By: Michael E. Porter, Carolyn Daly and Andrew Peter Dervan

In 2009 Children's Hospital of Philadelphia (CHOP) had been recognized as the best children's hospital in the country for six years in a row; but leadership saw CHOP as more than the large main campus in western Philadelphia. Beginning in the 1990s, CHOP had created a... View Details

Keywords: Communication; Health Care and Treatment; Service Delivery; Organizational Structure; Networks; Integration; Health Industry; Philadelphia

December 2002 (Revised February 2003)
Case

Mount Auburn Hospital: Physician Order Entry

Mount Auburn Hospital is preparing to introduce a physician order entry (POE) system throughout the hospital, starting with the labor and delivery ward. POE systems replace paper-based and oral medication ordering processes with an information system; the physician... View Details

Keywords: Change Management; Service Delivery; Information Technology; Health Care and Treatment; Innovation and Invention; Health Industry

February 1999 (Revised March 2000)
Case

Beth Israel Deaconess Medical Center: Coordinating Patient Care

External cost pressures are motivating the adoption of case management (CM) at Beth Israel Deaconess Medical Center (BIDMC), but several of the organization's key professional groups are working against it. President and CEO David Dolins must decide whether CM is... View Details

Keywords: Organizational Change and Adaptation; Service Operations; Organizational Culture; Health Care and Treatment; Health Industry; Boston

01 Mar 2005
News

Health-Care Initiative to Leverage Ongoing Efforts

Dean Kim B. Clark has announced the formation of a faculty initiative in health care, with HBS professor of management practice Richard G. Hamermesh serving as chair. Technology strategy, the design of care delivery, consumer-driven View Details

Keywords: Educational Support Services; Educational Support Services; Educational Support Services

01 Jun 2020
News

Prognosis

delivery systems take advantage of new approaches for interacting with patients. Historically, telemedicine has been seen by many health care systems as a source of competition; my hope is that more systems will start to think about... View Details

Keywords: Jen McFarland Flint; COVID-19; Hospitals; Health, Social Assistance

Profile

Scott Wu

environmental sustainability, health and wellness, natural and organic consumer products, and business services. He was also a member of the founding team of Upstart, which is pioneering crowdfunding for recent graduates. Wu credits HBS... View Details

Keywords: Financial Services; Financial Services; Financial Services; Financial Services

December 2011 (Revised December 2011)
Case

Cancer Treatment Centers of America: Scaling the Mother Standard of Care

By: Rosabeth Moss Kanter and Matthew Bird

The CEO of a private and growing national network of specialty care hospitals focusing on advanced-stage and complex cancer treatments reflected on the firm's past phase of growth before meeting with the company's Chairman and founder to discuss how to further scale... View Details

Keywords: Health Care and Treatment; Business Growth and Maturation; Medical Specialties; Service Delivery; Innovation and Invention; Health Industry

21 Jan 2013
Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

that organizations could motivate employees simply by showing them how their work helped others—in other words, by harnessing and increasing their altruistic capital. In December 2009, the Society for Family Health (SFH), an affiliate of... View Details

Keywords: by Carmen Nobel

11 Sep 2018
Blog Post

Care for the Elderly: Process is More Important Than the Destination

400 million by 2033 and one third of the population by 2050), I wanted to utilize my background in health care services / life insurance, to be part of the solution to provide better care to this population (knowing that as a single child... View Details

Keywords: Health Care

Profile

Frank Spencer

know the details of the plan. You just have to be willing to participate with others in the work." "Real estate is the thread that's run through my career," adds Spencer, who most recently served as president of Cogdell Spencer Inc., a publicly traded... View Details

Keywords: Services; Services

Student-Profile

Hummy Song

and the productivity of the health care workforce. I am currently working on several projects that examine various operational and organizational factors that may affect worker productivity and quality of care. One of my projects explores... View Details

21 Nov 2024
News

Mother Nurture

Julia Cole, Tina Keshani, and Sophia Richter (Illustration by Gisela Goppel) When Tina Keshani (MBA 2020), Julia Cole (MBA 2020), and Sophia Richter (MBA 2020) met at Startup Boot Camp in their first year at HBS, they quickly discovered they shared a vision to create a... View Details

Keywords: Margie Kelley

01 Jan 2014
News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

the attention of the United Network for Organ Sharing and the Organ Procurement and Transplantation Network, allowing it to be considered alongside other proposals. "The first step is for UNOS and OPTN policymakers to make a proposal, which would go to View Details

Keywords: by Dennis Fisher; Health

March 2018
Supplement

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Health Industry; Health Industry; United States

May 2010
Article

Managing the New Primary Care: The New Skills That Will Be Needed

By: Richard Bohmer

Developing new models of primary care will demand a level of managerial expertise that few of today's primary care physicians possess. Yet medical schools continue to focus on the basic sciences, to the exclusion of such managerial topics as running effective teams.... View Details

Keywords: Higher Education; Health Care and Treatment; Management Skills; Managerial Roles; Service Delivery; Practice; Health Industry