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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • 01 Feb 2018
    • News

    Harvard Business School Professor Emeritus Hugo Uyterhoeven Dies at 86

    • 20 Jun 2008
    • News

    Winners of 2008 Harvard Business School Business Plan Contest Ring Opening Bell at New York Stock Exchange

      Vikram Gandhi

      Vikram S. Gandhi is the Gerald P. Kaminsky Senior Lecturer of Business Administration in the General Management Unit. He has developed and teaches two new courses in the Elective Curriculum of the MBA Program. The first is a finance and investing course, Sustainable... View Details

      Keywords: financial services
      • June 2014
      • Case

      Going Social: Durex in China

      By: Mikolaj Jan Piskorski and Aaron Smith
      When Reckitt Benckiser (RB), a leading consumer goods company, first entered China, it encountered significant challenges. RB's strategy relied on selling high margin products supported by cost-effective advertising and distribution, but the highly competitive Chinese... View Details
      Keywords: Distribution; Multinational Firms and Management; Internet and the Web; Marketing Communications; Brands and Branding; Consumer Products Industry; China
      Related
      • December 1992 (Revised June 1993)
      • Case

      ACTC Customer Service Department

      Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious... View Details
      Keywords: Management; Problems and Challenges; Planning; Customer Focus and Relationships; Performance Evaluation; Telecommunications Industry
      Related
      • 08 Aug 2005
      • Research & Ideas

      Decision Rights: Who Gives the Green Light?

      "happens all too often," says Michael Jensen, professor emeritus at Harvard Business School and managing director of Cambridge, Massachusetts-based Monitor Group's organizational strategy practice. "Allocating decision... View Details
      Keywords: by Peter Jacobs
      • February 1991
      • Case

      George B.H. Macomber Co.--1990

      Details a fledgling president's attempt to build an information systems and manage the expertise base of the firm. Intrigued by the potential information technology holds for the construction industry, this general contractor has initiated the overhaul of the firm's... View Details
      Keywords: Information Technology; Management Systems
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        F. Warren McFarlan

        Professor McFarlan earned his AB from Harvard University in 1959, and his MBA and DBA from the Harvard Business School in 1961 and 1965 respectively. He has had a significant role in introducing materials on Management Information Systems to all major programs at... View Details

        Keywords: communications; computer; e-commerce industry; health care; information; information technology industry; nonprofit industry
        • 22 Nov 2010
        • Research & Ideas

        Seven Strategy Questions: A Simple Approach for Better Execution

        Business leaders can't develop and execute effective strategy without first gathering the right information, says Harvard Business School professor Robert Simons. In his new book, Seven Strategy Questions: A Simple Approach for Better Execution, Simons explains how... View Details
        Keywords: by Robert Simons

          Deborah M. Winshel

          Deborah Winshel is a Senior Lecturer in the General Management Unit of Harvard Business School.  She teaches several MBA required courses: Leadership and Organizational Behavior (LEAD), Leadership and Corporate Accountability and the Field Immersion course (2025 in... View Details

          • September 2021 (Revised June 2023)
          • Case

          Serving Bud Moore (A)

          By: David G. Fubini and Patrick Sanguineti
          In only his third year at a Leading Strategy Consulting Firm (LSC), Gregory Davis has been assigned to a select group tasked with advising General Motors (GM), one of the largest companies in the world by revenue, on how to reorganize their entire North American... View Details
          Keywords: Groups and Teams; Decisions; Relationships; Cooperation; Business and Stakeholder Relations; Outcome or Result; Restructuring
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          • December 2011
          • Article

          Platform Envelopment

          By: Thomas R. Eisenmann, Geoffrey Parker and Marshall Van Alstyne
          Due to network effects and switching costs in platform markets, entrants generally must offer revolutionary functionality. We explore a second entry path that does not rely upon Schumpeterian innovation: platform envelopment. Through envelopment, a provider in one... View Details
          Keywords: Digital Platforms; Business and Stakeholder Relations; Economic Systems; Development Economics; Business or Company Management; Business Strategy; Network Effects; Information Technology Industry; Technology Industry
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            Richard S. Tedlow

            Richard S. Tedlow is the Class of 1949 Professor of Business Administration at the Harvard Business School, where he is a specialist in the history of business.

            Professor Tedlow received his B.A. from Yale in 1969 and his M.A. and Ph.D. in history from... View Details

            Keywords: advertising; computer; marketing industry; retailing; semiconductor; tire
            • 2023
            • Working Paper

            Rapport in Organizations: Evidence from Fast Food

            By: Achyuta Adhvaryu, Parker Howell, Anant Nyshadham and Jorge Tamayo
            Common identity often provides a foundation for workplace rapport. Though gender is perhaps the most frequently studied dimension of identity among workers, little is known about how gender match between managers and their workers might affect team performance. Using... View Details
            Keywords: Management; Relationships; Gender; Labor and Management Relations; Organizational Change and Adaptation; Employees; Food and Beverage Industry; Colombia
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            • January 2010 (Revised April 2010)
            • Case

            Gobi Partners and DMG

            By: G. Felda Hardymon, Josh Lerner and Ann Leamon
            Thomas G. Tsao, founding general partner of Gobi Partners, an early stage venture capital firm in China, must decide how to manage his firm's largest investment after the departure of the CEO. Tom has temporarily stepped in as CEO, but finding a replacement with the... View Details
            Keywords: Restructuring; Competency and Skills; Decision Choices and Conditions; Venture Capital; Investment; Business or Company Management; Management Succession; Emerging Markets; Problems and Challenges; Business and Stakeholder Relations; China
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            • 04 Jun 2024
            • Research & Ideas

            Navigating Consumer Data Privacy in an AI World

            Opportunity: Customers’ Routines When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Humans Outshine AI in Adapting to Change Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details
            Keywords: by Rachel Layne; Technology; Information Technology
            • August 1983 (Revised March 2011)
            • Supplement

            Honda (B)

            Describes the history of Honda Motor Company from its beginning through its entry into and subsequent dominance of the U.S. market as seen through the eyes of Honda executives. The history of Honda's successful entry into the U.S. market is viewed as highly adaptive... View Details
            Keywords: Management; Business History; Auto Industry; Japan; United States
            Related
            • Research Summary

            Teaching Information Technology

            Upton is also developing a tutorial and a case-based module for the MBA program, as well as external audiences. The objective of this work is to develop materials that provide general managers with sufficient knowledge of Information Systems to be effective in the... View Details
            • 17 May 2011
            • Working Paper Summaries

            The Consequences of Mandatory Corporate Sustainability Reporting

            Keywords: by Ioannis Ioannou & George Serafeim