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Show Results For
- All HBS Web
(1,378)
- News (262)
- Research (986)
- Events (3)
- Multimedia (5)
- Faculty Publications (356)
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual circumstances and counseling them on how... View Details
- 01 Mar 2006
- News
Back to School
of the school year. Thomas was struck by the Philadelphia district’s approach to recruitment and retention. First, Tomás Hanna, special assistant to the district CEO, assembled a task force in 2002 of district employees and... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
which employees act like free agents. The solution? Think of employees not as family or free agents but as allies. Both managers and employees must trust each other enough to... View Details
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
influence has become increasingly international, with approximately 329,000 employees working in 75 countries. Now the world's largest information technology company, it recorded revenues of more than $96 billion in 2004. While IBM's... View Details
- 04 Aug 2009
- First Look
First Look: August 4
benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on... View Details
Keywords: Martha Lagace
- 05 Oct 2010
- First Look
First Look: October 5, 2010
hypothesis that perceived network benefits from the extant worldwide adoption of IFRS influences a country's shift away from local accounting standards. That is, as more jurisdictions with economic ties to a given country adopt IFRS,... View Details
Keywords: Sean Silverthorne
- 27 Jan 2023
- News
Turning Up the Volume
small and lacks fully dedicated resources. Goldman realized that if LEDA could not count on effective media placement, social media strategy, and student outreach, funding could dwindle (or worse), and students who might otherwise benefit... View Details
Keywords: Maureen Harmon
- Profile
Sekou Calliste
particular." The head of Sekou's investment banking group, Richard W Thaler, Jr., was an HBS alum. And the full-time employee who took him under her wing, Tiffany Craig-Herring, preceded him into HBS by one year. Sold on leadership... View Details
- 01 Mar 2006
- News
Using IT to Heal U.S. Health Care
Association’s conference held on campus in early November. The three-day conference included presentations by industry executives, government officials, and HBS faculty on topics ranging from trends in the biotech and pharmaceutical industries to medical product... View Details
- Profile
Anthony Tan
driving endlessly seeking fares. It was an Uber-like app aimed at benefitting beleaguered taxi drivers and making customers feel safer and better served. Unlike Uber, which has upset local taxi markets by launching a competitive force to... View Details
- 15 Feb 2011
- First Look
First Look: Feb. 15
micro-foundations of market legitimization and on the role of morals in sustaining professional jurisdictions. A Temporal View of the Costs and Benefits of Self-Deception Authors:Zoë Chance, Michael I. Norton, Francesca Gino, and Dan... View Details
Keywords: Sean Silverthorne
- 02 Sep 2014
- Research & Ideas
Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping
welfare services leads to an increase in the formation of new companies. (The paper cites a related example: author J. K. Rowling, who wrote the first Harry Potter novel while receiving welfare benefits in the United Kingdom.)... View Details
- 02 Dec 2009
- What Do You Think?
Should Immigration Policies Be More Welcoming to Low-Skilled Workers?
way: "We currently have 12 million undocumented Mexicans inside the US and we do not know what to do with them ." Other arguments included those of Tony Eckel that "economic benefits of any worker immigration is limited... View Details
Keywords: by Jim Heskett
- 11 Oct 2010
- Research & Ideas
It Pays to Hire Women in Countries That Won’t
domestic Korean companies that did employ senior female managers, particularly but not exclusively in the apparel and publishing industries, also appeared to benefit financially from doing so.) The idea of exploiting the social divide is... View Details
Keywords: by Carmen Nobel
- 02 Oct 2000
- Research & Ideas
Networked Incubators: Hothouses of the New Economy
valuable networking benefits through networked incubators. The first is Brainshark.com, a year-old company that got started in a Boston-based incubator called Reach Internet Incubator. A year ago, founders Joe Gustafson and Mark Yacovone... View Details
- 04 Jan 2021
- Blog Post
Bringing the Lessons of 2020 into 2021
Co-Founders are Fighting Racism and Encouraging Other Companies to do Their Part Enhance Virtual Recruiting and Remote Work Practices Virtual was our reality in 2020, and there have been many benefits to organizations and individuals... View Details
Keywords: All Industries
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
together to promote happiness? How can this research be used in the workplace? AW: Some employers offer employees a lot of choice when it comes to incentives: for instance, cash, luxury goods, experiences, or time off. They think, “Choice... View Details
Keywords: April White
- 01 Sep 2008
- News
Alumni Books
demonstrates the benefits of affiliating a business with charities and nonprofits. They include an increase in the bottom line and employee morale as well as a boost to the company’s brand and reputation.... View Details
- 22 Feb 2022
- News
Case Study: Welcome Aboard
changed for them when the world went remote. They’ve since hired six employees who are clustered in Boston but working remotely. As the team expands, the founders wonder whether they should build a remote-first company or plan for an... View Details
Keywords: Jen McFarland Flint
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and View Details