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Show Results For
- All HBS Web
(6,474)
- People (3)
- News (1,225)
- Research (4,173)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,909)
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- 01 Sep 2008
- News
Business Plan Contest Winners
representative on a five-person team that put together EyeViewDigital.com, an up-and-running firm that enables communications between businesses and customers through cutting-edge video technology. View Details
- 01 Mar 2005
- News
Lighting It Up
used to be a one-season event,” Wilkins noted. “Now most customers want to leave lighting up year-round because it signifies a special event.” Wilkins is excited by the prospect that more American cities may come to look like Hong Kong... View Details
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 03 Aug 2020
- News
A Clean Start
electrolyzer, combines electricity and CO2, and splits water to make formic acid, which can be stored like a conventional hydrocarbon liquid (think gasoline). OCO can then manufacture and sell that formic acid to customers who use it... View Details
Keywords: Maureen Harmon
- 01 Oct 1997
- News
Terence P. Stewart
seeking relief from unfair import pressures, greater access to overseas markets, and assistance with customs matters. For its overseas clients, including governments in the former Soviet Union, the firm serves primarily as an advisor on... View Details
Keywords: Garry Emmons
- 01 Mar 2014
- News
Feedback
they gave was of a European hospital that changed scheduling to be patient-centric. The entire patient experience was vastly improved and did not hurt the hospital's income. Other than the airline industry it is hard to find an industry that treats its View Details
Keywords: Health, Social Assistance
- 01 Dec 2001
- News
Faculty News
and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and organizational transitions that... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
percent a year and is poised on the cusp of enormous change. In June, Prime View International (PVI) signed an agreement to acquire E Ink for about $215 million. Based in Taipei, Taiwan, PVI is E Ink’s largest customer and the world’s... View Details
- 01 Jun 2025
- News
Venture: A Welcome Assist
Illustration: Chris Gash Illustration: Chris Gash The internet grew up inordinately fast. It all happened so quickly, in fact, that it blew right by the accessibility guidelines that would’ve made digital tools available to everyone, regardless of their age or ability,... View Details
- 01 Mar 2012
- News
Shop Talk, Different Avenues
disruptive business model: an online site that requires customers to register, featuring flash sales of discounted luxury goods for men and women in categories including designer clothing, accessories, home goods, food and wine, and... View Details
- 06 Aug 2020
- News
Defining Flex Work
small schedule adjustments to accommodate personal appointments; and “time shift,” an employee who has a customized regular schedule, such as a four-day workweek. These strictly defined categories have helped employers understand that the... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
imported oil. Our initial reaction to the end of communism was to take a victory lap because capitalism had won. We talked of 3 billion new customers without realizing that many of these people would also become competitors. We began to... View Details
- 01 Jun 2018
- News
Ask the Expert: Star Search
data on trending revenue and customer delivery. We also share successes in biweekly emails from the CEO and in quarterly all-company meetings. Each starts with broad business metrics and then goes into a deep dive on a particular function... View Details
Keywords: Dan Morrell
- 01 Mar 2009
- News
Gazprom Goes Global
keep those states close to Russia and its sphere of influence, Gazprom had been billing them less for natural gas than its European customers. However, when Gazprom and the Russian government resolved to compete more openly in world markets, the company decided to... View Details
- 01 Sep 2010
- News
Alumni Books
times give solid companies and strong managers the chance to seize market share. Fox explains how the savvy few who rise to the top stay focused and alert, get new market share, hire good and recently fired talent, increase investments in View Details
- 01 Sep 2016
- News
Clay Christensen on Competing Against Luck
outlines—the “theory of jobs to be done”—and how that concept might play out in the auto industry. —Dan Morrell Your theory essentially reframes how managers think about their products or services—as a sort of job that the customer is... View Details
- 06 Mar 2019
- News
Making Sabbaticals Mainstream
concern was that if they gave the senior partners time off, it would negatively affect the business, because customers were used to only dealing with the senior partners, and so senior partners wouldn't want to give up sole custody of... View Details
- 24 Apr 2014
- News
Using storytelling to transform the retail experience
stories about the exceptional artisans who craft the jewelry, accessories, items for babies and children, paper goods, and home decor. “The world isn’t about just selling stuff anymore, it’s about knowing your customer really well and... View Details
- 12 Apr 2023
- News
Step Change
fintechs will take you over." The bankers complained about the difficulty of gaining customers in rural markets with high rates of illiteracy. "I told them those potential customers knew how to use a... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 13 Feb 2020
- News
Not Throwing Away My Shot
to think about that, is if you had looked at a group of Americans in 1870 and described them, you would've said “American citizens.” By 1920 that group has become “American consumers.” So there's a flip. And what happens is entrepreneurs must become as good at making... View Details