Filter Results:
(1,874)
Show Results For
- All HBS Web
(1,874)
- People (2)
- News (554)
- Research (1,030)
- Events (4)
- Multimedia (13)
- Faculty Publications (326)
Show Results For
- All HBS Web
(1,874)
- People (2)
- News (554)
- Research (1,030)
- Events (4)
- Multimedia (13)
- Faculty Publications (326)
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
that existing stores must participate in normal industry growth while the new stores experience targeted revenue growth. The corporate scorecard also measures the amount of cash flow generated and invested. The View Details
- 01 Dec 2009
- News
Alumni Books
Like Shampoo for Job Seekers: The Proven Personal Branding System to Help You Succeed in any Interview and Secure the Job of Your Dreams by Brenda Bence (MBA ’91) (Global Insight Communications) Strategic Customer Service: Managing the... View Details
- 30 Apr 2008
- Sharpening Your Skills
Sharpening Your Skills: Brand Management
their customers' customers can capture a larger share of channel margins and build loyalty that can protect them against lower-priced competitors. Can Individuals Create Their Own Brand? The Case of the Mystery Writer's Brand A look... View Details
- 25 Aug 2022
- News
Case Study: Sound Check
provide good information. Sites have to provide robust online experiences if they want to create strong bonds and real relationships with their customers, he adds. The Question: So far LS has signed on mid-size businesses that generate... View Details
- Web
Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School
Once in a Lifetime Opportunities In 2011, at 26 years of age, Kasia Stochniol (MBA 2014) packed her bags and moved to Nairobi, Kenya. After previous professional experience as a consultant, she joined the early team at M-KOPA, a social... View Details
- Web
About Us | Information Technology
About Us Meet the Team Contact Us Global Expertise The Multimedia Development team has extensive experience with the case method and deep expertise in the use of pioneering, interactive learning technologies to enhance teaching and... View Details
- 01 Sep 2009
- News
Outtakes with Russ Wilcox
as well as customer service.” What’s on his Kindle: Outliers by Malcolm Gladwell; the Boston Globe; the Wall Street Journal. Why we’re in trouble: “With BlackBerries and instant messaging (IM), we live in a twitch society. People are... View Details
- 01 Dec 2007
- News
A View from the Top
implications.” It’s important to build up reserves of trust with customers and markets to call on in hard times, he added, and don’t try to start the process when times are already difficult. Dubinsky recalled her media ride on the... View Details
- 08 Mar 2016
- First Look
March 8, 2016
choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its Flight Search service increased the clicks on paid advertising... View Details
Keywords: Sean Silverthorne
- 01 Jun 2016
- News
How Do I Get Your Job?
units a year, but back when volumes were small, one full container of product would be everything I would have to sell for a quarter. And I had an entire container of goods that came damaged. I had to call up the customers who I fought so... View Details
Keywords: April White
- 06 Dec 2017
- News
Puzzle Master
towards digital experiences that enhance customer engagement. In an interview with Black Enterprise, Williams-Sonoma Vice President and Head of Strategy & Business Anddria Clack-Rogers Varnado (MBA 2014)... View Details
- 01 Dec 2014
- News
Taking Tailoring High Tech
the cost and time commitment of a traditional bespoke tailor. The efficiency of the technology allows Acustom to sell jeans—one of the most difficult tailoring challenges—starting at $225, about a quarter of the going price for custom... View Details
- 01 Sep 2024
- News
Next Level
In 2017, Sarah Bond’s boss, Phil Spencer, the head of Xbox Gaming, warned her that working in the industry would be very difficult. Not just for the usual reasons that corporate America can be tough, but also because, as a Black woman in gaming—an industry with a... View Details
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
years of experience at the likes of Procter & Gamble and Johnson & Johnson, decided to set himself up as Spain's first pizza magnate and founded TelePizza. He believed that customers in Spain—and,... View Details
Keywords: by Walter Kuemmerle
- 26 May 2009
- Research & Ideas
Improving Market Research in a Recession
supplier aggressively explore synergies across its various component agencies as well as eliminate research redundancies. Value experience and judgment. CMOs should tap the knowledge and intuitions of managers and researchers who've lived... View Details
Keywords: by John Quelch
- Profile
Rob Casper
As a Marine captain with experience in the Middle East, East Asia, and Afghanistan, Rob Casper has learned to learn from mistakes. “When I went into the Philippines, I had what I thought was a brilliant plan for teaching patrol skills to... View Details
- 01 Mar 2010
- News
The Meaning of Ramadi
Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and one very annoyed professor... View Details
- 04 Sep 2019
- News
In My Humble Opinion: Status Update
on KLM airline’s use of the Facebook Messenger platform for customer care, says Levine, and Walmart’s employee training program, which features Oculus Go’s virtual reality headsets. No stranger to the Facebook family, Levine came to the... View Details
Keywords: Julia Hanna
- 21 Feb 2020
- News
Style for Everyone
of our first names––Nadia and Lydia––and Co really represents our community,” says Gilbert. “In the US, about 70 percent of women wear plus-size apparel, and yet only about 17 percent of apparel dollars are sold in those sizes,” says Boujarwah. “We both have a ton of... View Details
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details