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  • All HBS Web  (1,873)
    • People  (2)
    • News  (554)
    • Research  (1,030)
    • Events  (4)
    • Multimedia  (13)
  • Faculty Publications  (325)

Show Results For

  • All HBS Web  (1,873)
    • People  (2)
    • News  (554)
    • Research  (1,030)
    • Events  (4)
    • Multimedia  (13)
  • Faculty Publications  (325)
← Page 49 of 1,873 Results →
  • 18 Jul 2018
  • Blog Post

Amira Rashad: An Ambidextrous Mind Meets Consumer Needs in the Middle East

focusing the consumer experience on the shopping list, "we know what the customer is going to buy 70 to 80 percent of the time," says Amira. That knowledge informs BulkWhiz's supply chain management, giving... View Details
  • 01 Dec 2014
  • News

Making Big Data Fashionable

Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number... View Details
Keywords: Christine Lejeune; fashion; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services
  • 01 Sep 2008
  • News

Faculty Books

their experience that they tell their stories to others, persuade them to try a product, and provide constructive criticism and new product ideas. Employee-owners are so enthusiastic about their organization that they infect View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Real Estate
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 18 Apr 2005
  • Research & Ideas

Prosper with Multi-Channel Retailing

experience on the Internet. The site is set up for e-commerce, but the company views it more as a way to build its brand: Customers can download video clips, watch footage of extreme sports, or learn about... View Details
Keywords: by Julie Jette; Consumer Products; Retail
  • 01 Mar 2010
  • News

The Meaning of Ramadi

Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and one very annoyed professor... View Details
Keywords: Donovan Campbell; National Security and International Affairs; Government
  • 14 Jul 2021
  • News

The First Five Years: Nicolas Manes (MBA 2020)

you at Nilus? “There is no such thing as a typical day! What I love the most about Nilus is that sometimes I have to put on my suit and tie to meet senior executives at a large company, and in the same day I may also spend five hours visiting families in favelas to run... View Details
  • 13 Apr 2017
  • News

Solving Nigeria’s Skilled Workforce Challenge

Photos by Kunle Ogunfuyi Even a college degree couldn’t help Temi Abiola, who grew up in Nigeria, land a job. Though he speaks fluent English, he lacked the problem-solving and customer relations skills required for his dream job in the... View Details
Keywords: Jill Radsken
  • 01 Sep 2011
  • News

Alumni Book Briefs

environment everyday practices. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (MBA ’78) with Rob Markey (MBA ’90) (Harvard Business Review Press) Reichheld and Markey explain how practitioners have built Net... View Details
Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Apr 2002
  • News

Student Conferences Spark Discussion, Promote Interaction

we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details
Keywords: H Naylor Fitzhugh; Colleges, Universities, and Professional Schools; Educational Services
  • 04 May 2017
  • News

Going the Distance

where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the company sent him to HBS’s... View Details
Keywords: Jill Radsken
  • 01 Dec 2010
  • News

Additional alumni books for your consideration.

company to still lose money, Byrnes explains how managers can rethink their business for maximum profit. Along the way, he punctures such harmful myths as revenues are good, costs are bad; all customers should get the same great service;... View Details
Keywords: Funds, Trusts, and Other Financial Vehicles; Finance
  • 16 Jul 2018
  • Blog Post

3 Key Take-a-Ways From My Summer at Zalando

approach that the taskforce took to deal with the challenge, as diversity discussions can easily become very subjective and opinion-based. 2. Customer Care (CuCa) Experience Training One of Zalando’s core... View Details
Keywords: Consumer Products / Retail
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

conditions mentioned included only if: Top management is ready to know more about customer experiences and make the investment required to put the knowledge to work. Management is prepared to delegate the... View Details
Keywords: by James Heskett
  • Profile

Adam Kanner

huge current area of focus for us. All our marketing is on the consumer side. Our metrics are volume, customer acquisition and repurchase rate. How do we offer a consumer experience and create a brand that... View Details
  • 01 Sep 2004
  • News

Charles Stoddard (MBA 1969)

any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten... View Details
Keywords: Finance
  • 18 Oct 2024
  • News

My Worst Job

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell host of Skydeck. When I was in high school, I worked as a dishwasher at a steakhouse chain in upstate New York. It was not glamorous work. I would clock out covered in a... View Details
  • 01 Dec 2014
  • News

Dressing by Number

More Retail Revolutions Manufacturing Makeup on Demand Although it isn’t available yet, Mink, a 3D home printer that produces custom makeup, has already made serial inventor Grace Choi (MBA 2013) a cosmetics celebrity. Katrina Lake knew... View Details
Keywords: Christine Lejeune; fashion; cosmetics; Clothing and Clothing Accessories Stores; Retail Trade
  • 26 Apr 2011
  • News

Do You See What I See?

already offers customized learning experiences to members of the Boston medical community. And a new student field study by Clive Chang (HBS ’11), Inessa Lurye (HKS/HBS ’13), and Mary Winn New (HBS ’11)... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2010
  • News

Michael Depatie

was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
Keywords: Julia Hanna; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Accommodation; Hospitality
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