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  • All HBS Web  (4,893)
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  • August 2018
  • Case

Performance Improvement Consulting and Hi-R-Me: Making Sales Calls

By: Frank V. Cespedes and David Mattson
This case study focuses on a professional services firm (“Performance Improvement Consulting”) and its sales calls on Hi-R-Me, a potential client. The case is supplemented by videos showing the initial contact call, a follow-up discovery call, and a face-to-face... View Details
Keywords: Sales Calls; Sales; Competency and Skills
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Cespedes, Frank V., and David Mattson. "Performance Improvement Consulting and Hi-R-Me: Making Sales Calls." Harvard Business School Case 819-043, August 2018.
  • December 2011
  • Article

Data Impediments to Empirical Work on Health Insurance Markets

By: Leemore S. Dafny, David Dranove, Frank Limbrock and Fiona Scott Morton
We compare four datasets that researchers might use to study competition in the health insurance industry. We show that the two datasets most commonly used to estimate market concentration differ considerably from each other (both in levels and in changes over time),... View Details
Keywords: Competition; Analytics and Data Science; Market Participation; Insurance Industry
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Dafny, Leemore S., David Dranove, Frank Limbrock, and Fiona Scott Morton. "Data Impediments to Empirical Work on Health Insurance Markets." B.E. Journal of Economic Analysis & Policy 11, no. 2 (December 2011).
  • 09 Sep 2020
  • News

The Great Experiment

  • 20 Oct 2015
  • First Look

October 20, 2015

immigrant appears to be better trained to work in these fields, but this is conditional on educational attainment of comparable quality to natives. The exception to this is that immigrants have a disproportionate impact among the very... View Details
Keywords: Sean Silverthorne
  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

Teaching a case study on the National Geographic Society for the first time, HBS professor David A. Garvin walks out to the middle of the horseshoe-shaped classroom and asks his students, "How many of... View Details
Keywords: by Sean Silverthorne; Publishing
  • August 2009
  • Case

Intuit

By: Frank V. Cespedes
This case study provides an overview of Intuit's growth and, in particular, the sales and service initiatives that historically fueled the company's growth from start-up to a corporation. It also outlines certain processes and cultural values, as well as specific... View Details
Keywords: Entrepreneurship; Product; Service Delivery; Business Processes; Organizational Culture; Sales; Business Strategy
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Cespedes, Frank V. "Intuit." Harvard Business School Case 810-018, August 2009.
  • 17 Jan 2020
  • News

AB InBev Taps Machine Learning to Root Out Corruption

  • 08 Feb 2021
  • News

We asked a Harvard Business School professor to analyze Jeff Bezos' departure letter. Here's where it was successful

  • Teaching Interest

MBA Elective Curriculum: Mastering Strategy Execution

By: Robert Simons

This course teaches future general managers, entrepreneurs, and consultants how to execute strategy and deliver results. Using readings, exercises, and case studies in industries as diverse as healthcare space exploration, and software development, you will learn to... View Details

  • 23 Feb 2017
  • Cold Call Podcast

Black Business Leaders Series: Franklin Leonard, 'Black List' Mastermind

Keywords: Re: Henry W. McGee; Entertainment & Recreation
  • 2017
  • Chapter

Toward Transparent Reporting of Psychological Science

By: Etienne P. LeBel and Leslie K. John
In this chapter we make a case for increased transparency of the methods used to obtain research findings. Although comprehensive reporting facilitates accurate assessment of a paper’s claims, the current reporting norm is secrecy, not openness. We begin by putting... View Details
Keywords: Research; Problems and Challenges
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LeBel, Etienne P., and Leslie K. John. "Toward Transparent Reporting of Psychological Science." In Psychological Science under Scrutiny: Recent Challenges and Proposed Solutions, edited by S.O. Lilienfeld and I.D. Waldman. New York: John Wiley & Sons, 2017.
  • April 2015 (Revised October 2019)
  • Case

The Great Divergence: Europe and Modern Economic Growth

By: Sophus A. Reinert
The continent of Europe seemed in the spring of 2015 to be in a weaker position relative to other world regions than it had in centuries. Though comparatively small, it had long played a disproportionate role in world history, to the extent that the modern world system... View Details
Keywords: The Great Divergence; Modern Economic Growth; Empire; Disruption; Economic Growth; Values and Beliefs; History; Globalization; Europe
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Reinert, Sophus A. "The Great Divergence: Europe and Modern Economic Growth." Harvard Business School Case 715-039, April 2015. (Revised October 2019.)
  • 18 Mar 2013
  • HBS Case

HBS Cases: LEGO

Although it isn't part of the admissions criteria, experience playing with LEGOs can come in handy at Harvard Business School. When Stefan H. Thomke teaches his new case about the iconic toy company, he gives students eight-studded LEGO... View Details
Keywords: by Maggie Starvish; Entertainment & Recreation
  • 11 Apr 2012
  • Research & Ideas

The High Risks of Short-Term Management

short-term view, versus 15 words or phrases such as "long term" and "years" that would suggest a longer time horizon approach. The researchers then compared their list of companies on both ends of the spectrum with the companies' actual... View Details
Keywords: by Sean Silverthorne; Financial Services
  • 15 Feb 2017
  • News

4 lessons you can learn from America’s first female self-made millionaire

  • September 2015
  • Supplement

Luca de Meo Speaks at Harvard Business School

By: Linda A. Hill
A video supplement to the HBS case study entitled "Luca de Meo at Volkswagen Group." De Meo, Member of the Board at Audi AG and the former Chief Marketing Officer of Volkswagen Group, speaks about leading innovation and the automotive industry. Recorded at Harvard... View Details
Keywords: Innovation; Innovation and Invention; Marketing; Leadership; Auto Industry; Germany
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Hill, Linda A. "Luca de Meo Speaks at Harvard Business School." Harvard Business School Multimedia/Video Supplement 416-702, September 2015.
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 31 Jan 2017
  • First Look

First Look at New Research: January 31, 2017

2017 Cambridge, MA: Belknap Press of Harvard University Press Democracy: A Case Study By: Moss, David Abstract—Democracy: A Case Study invites... View Details
Keywords: Carmen Nobel
  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

the high ground, allowing it to influence norms and policies to mitigate AI bias. But the tech giant’s decision to push out pioneering AI researcher and ethicist Timnit Gebru set the company on a rocky course, contends Harvard Business School professor Tsedal Neeley.... View Details
Keywords: by Scott Van Voorhis; Technology
  • 14 Feb 2023
  • HBS Case

Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

immigration Spar, the Jaime and Josefina Chua Tiampo Professor of Business Administration and senior associate dean for Business and Global Society at HBS, explores the development of Sweden’s model and its current challenges in the case... View Details
Keywords: by Lane Lambert
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