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- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
facilities, and cost base of the institution. Routine or simple services should not be offered by institutions that cannot deliver them at competitive cost. Conversely, complex or unusual services should not be offered by institutions that lack the experience, scale,... View Details
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
two things that are key to success in the auto industry: refreshing their products, and having the flexibility in their factories to do that quickly and economically. These are essential capabilities because the industry's competition is... View Details
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
catalyze capabilities design the right set of experiences orchestrate company resources and champion customers within the organization ... once that transformation is complete and the company has indeed become a premier experience stager,... View Details
Keywords: by James Heskett
- 07 Jul 2014
- Research & Ideas
Banning Big-box Stores Can Hurt Local Retailers
Tesco shops were replacing independent businesses. "What the politicians did not anticipate was that these large supermarket chains were going to come in anyway, regardless of regulations," Sadun says. "They had reached a scale and a View Details
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
on next? A: We are working on a book on what CEOs need to know about marketing and how they can leverage marketing capabilities for competitive advantage. We welcome input from CEOs on whether they think marketing is delivering or is... View Details
Keywords: by Sean Silverthorne
- 01 Oct 2001
- Research & Ideas
Connecting With Nonprofits
more specific activities in which there is a significant two-way value exchange. The organizations' core capabilities begin to be deployed and the partnership is more important to each other's missions and strategies. It is no longer... View Details
Keywords: by James Austin
- 16 Apr 2001
- Research & Ideas
Depression or Euphoria? Navigating the Market’s Mood Swings
to ask themselves what their needs really are, he said, as well as whether the company has a solid economic model and has people capable of formulating good strategy and seizing opportunities that present themselves. But most importantly,... View Details
Keywords: by Carrie Levine
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
investment from an international private equity company, and it has decided to focus on expanding tertiary care capabilities in its hospitals. A consulting team has identified cardiology, oncology, and advanced surgery (orthopedic and... View Details
Keywords: Sean Silverthorne
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
goods and services that they may not have known existed. A great retailer is the agent for the customer. Loyalty programs and the insight and communication capabilities they provide can help retailers achieve greatness in a crowded and... View Details
- 20 Nov 2000
- Research & Ideas
Moving from Supply Chains to Supply Networks
inventory, what capabilities each player brings to the table, and so forth. Raman: Our discussion of technology advancements, of course, must include the enhanced ability to process all of this data. Today's desktop PCs and even laptops... View Details
Keywords: by Staff
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
determining who is going to be the likely winner here," he says. "Some organizations may have the capability to integrate patient data, but may not have enough credibility with the consumer. And some may not have the motivation... View Details
- 31 Jul 2006
- Research & Ideas
When Not to Trust Your Gut
negotiators believe they are capable of distinguishing between situations in which they can safely rely on intuition from those that require more careful thought—but often they are wrong. In fact, most of us trust our intuition more than... View Details
Keywords: by Max H. Bazerman & Deepak Malhotra
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Are candor, humility, and trust making a comeback among leadership concepts? If so, what will the impact be on leaders and their organizations? What do you think? References: Michael Beer, Fit to Compete: Why Honest Conversations About Your Company’s View Details
Keywords: by James Heskett
- 14 May 2019
- Research & Ideas
Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
Creating an ethics chatbot requires an investment of resources and technical capabilities that is likely to be beyond most firms’ capabilities. However, Soltes’ lab at Harvard Business School was able to create a functioning ethics... View Details
Keywords: by Michael Blanding
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
organizations?" Others saw limited potential in the concept. As Edward Hare put it, "There are some people capable of managing themselves in a larger organization but many who can't This strikes me as another of those 'ideas'... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
Summing Up Fixing the Way We Work There is a lot wrong with the way we work, but very little of this is due to new networking capabilities or communications technology. Neither can we blame increasing globalization and the demands of... View Details
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
the firms' innovative capabilities and client relationships so that it was not obvious to the interviewees that the researchers were focusing on trust. The results were striking. Affective trust, that from the heart, in overseas partners... View Details
Keywords: by Michael Blanding
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
lower-cost venues of care more capable that health care becomes affordable, not by expecting large hospitals to charge less. Q: Could you give an example of a technological innovation that you think will have great impact? A: The... View Details
- 19 Feb 2008
- Research & Ideas
Radical Design, Radical Results
has found that companies adopt one of three different strategies: Launch and see. The company launches a variety of products, and then measures market reaction to each, relying on the selective capability of consumers to determine which... View Details
- 07 Feb 2005
- What Do You Think?
If You Blink, Will You Miss?
studies helps an MBA candidate gain the capability to thin slice? Or is the typical business decision so much more complicated and less repetitive than, say, evaluating the authenticity of a rare object, that a manager never gains the... View Details
Keywords: by James Heskett