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  • Web

Events - Business History

while reaping economic benefits. Less attention has been devoted to tensions inherent in corporate sustainability, where moving in the direction of sustainability has required managers to change their business models, form risky... View Details
  • 05 Jul 2022
  • What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

stakeholders in making an important decision? Meena Raghunathan said, “My concern is more for the stakeholders who have interest but no power or voice! They are given the least attention and support, though they may need it most.” On the... View Details
Keywords: by James Heskett; Manufacturing; Shipping; Transportation
  • Web

C. Roland Christensen - Christensen Center for Teaching & Learning

Christensen's many qualities as a master teacher, pointing not only to his wisdom and experience but to his compassion and attention to every detail. Christensen also worked extensively with Harvard Medical School to introduce the... View Details
  • June 2018
  • Article

Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged

By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details
Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science
Related

    What You Don't Know About Making Decisions

    Most executives think of decision making as a singular event that occurs at a particular point in time. In reality, though, decision making is a process fraught with power plays, politics, personal nuances, and institutional history. Leaders who recognize this make... View Details

    • 21 Mar 2019
    • HBS Case

    The Ferrari Way

    the World's Great Watches? HBS Cases: Porsche’s Risky Roll on an SUV Pay Attention To Your ‘Extreme Consumers’ What do you think of this research? Share your insights below. View Details
    Keywords: by Michael Blanding; Auto
    • 28 Mar 2023
    • Research & Ideas

    The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

    “The findings of our study suggest that regulatory innovation can support more efficient drug development—in particular, in settings where we have unmet medical needs. This, in turn, could save and extend lives and motivate drug manufacturers to focus View Details
    Keywords: by Kasandra Brabaw; Pharmaceutical
    • 02 Apr 2020
    • What Do You Think?

    What Are Lessons for Leaders from This Black Swan Crisis?

    small rock together.” WH Kolkman added: “We also need to give more attention to mitigation, which will be greatly helped by cooperation, resilience, innovation, pragmatism and speed. In a crisis like this, perfection is the enemy of... View Details
    Keywords: by James Heskett
    • 12 Jun 2018
    • First Look

    New Research and Ideas, June 12, 2018

    forthcoming Cambridge, MA: Harvard University Press The Academy of Fisticuffs: Political Economy and Commercial Society in Enlightenment Italy By: Reinert, Sophus A. Abstract—The terms “capitalism” and “socialism” continue to haunt our political and economic... View Details
    Keywords: Dina Gerdeman
    • 13 Feb 2014
    • Research & Ideas

    Managing the Family Business: Leadership Roles

    members who grew up in the family company and know it well, to become focused on its operating effectiveness. But too much focus here generally means they give too little attention to the leadership and governance needs of the... View Details
    Keywords: by John A. Davis
    • 04 Aug 2023
    • Blog Post

    Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture

    there was any encouraging information in the report it was that the world has plenty of options for mitigating climate change. One that is increasingly attracting the attention of policymakers is direct air carbon capture—a technology... View Details
    • 02 Aug 2013
    • Working Paper Summaries

    J. Richard Hackman (1940-2013)

    Keywords: by Ruth Wageman & Teresa M. Amabile
    • 13 Jan 2012
    • Working Paper Summaries

    The Impact of Modularity on Intellectual Property and Value Appropriation

    Keywords: by Carliss Y. Baldwin & Joachim Henkel
    • January–February 2024
    • Article

    Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

    By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
    Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
    Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
    Related
    • Summer 2012
    • Article

    Epistemic Contests and the Legitimacy of the World Trade Organization: The Brazil–USA Cotton Dispute and the Incremental Balancing of Interests

    By: Arthur A. Daemmrich
    The World Trade Organization (WTO) features prominently in studies of international institutions, often cast either as a tool of rich-world domination over the poorer South or as a neutral mediator facilitating a tariff-free world of economic prosperity. This article... View Details
    Keywords: Organizations; Trade; Conflict and Resolution; Consumer Products Industry; Brazil; United States
    Related
    • Research Summary

    Fairness and Efficiency in Resource Allocation

    In studying the relationship of fairness and efficiency, Professor Trichakis takes the novel approach of looking at varied industries for unifying factors, and he pays special attention to inequities by incorporating both quantitative work in social welfare and the... View Details

    • 18 Jun 2020
    • Research & Ideas

    What Is an "Essential" Purchase for a Low-Income Family?

    As they write, "We call attention to another dark side of pervasive economic inequality: Lower-income individuals are restricted not only by what they can financially afford to purchase, but also what they are socially permitted to... View Details
    Keywords: by Rachel Layne
    • 04 Jan 2024
    • News

    Great Heights

    believes, is by helping individual women forge their own paths to leadership positions. “Everybody talks about the reasons women drop out of the workplace, about how difficult it is,” Kostova says, returning to the metaphor of Denali—which is also CareerClimb’s logo.... View Details
    Keywords: Amy Crawford
    • 09 Jan 2012
    • Research & Ideas

    Location, Location, Location: The Strategy of Place

    is whether the business can afford to spend the required resources—especially when it means siphoning time and attention away from an existing successful business. "When you open a new operation, it requires not only money but also... View Details
    Keywords: by Dina Gerdeman
    • 22 Apr 2019
    • Research & Ideas

    Why Salespeople Struggle at Leading

    contributors, salespeople aim their attention at their customers and products, worried mostly about how to do their own job well. In becoming managers, they must pivot toward clarifying to their staff what the job requires, helping them... View Details
    Keywords: by Dina Gerdeman