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Publications

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  • All HBS Web  (15,809)
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Show Results For

  • All HBS Web  (15,809)
    • People  (17)
    • News  (3,273)
    • Research  (9,944)
    • Events  (169)
    • Multimedia  (244)
  • Faculty Publications  (7,925)
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  • Web

The de Gaspé Beaubien Reading Room | About

is named in honor of the family’s support of Baker Library Historical Collections. Baker Library Historical Collections is a rich resource for scholarship in business and View Details
  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

industries agile enough to meet their professional and personal needs. Employees also have greater agency to demand the working conditions they want. In the past, employers have had the upper hand during times of View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • Research Summary

Overview

Inside the State: Bureaucratic Norms and Primary Education in Rural India (Book manuscript in progress)

When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
Keywords: Education Reform; Bureaucracy; Policy Implementation; India
  • 26 Feb 2019
  • News

Building a New Real Estate Investment Model

An experiment in real estate investing is underway in Philadelphia, where Steinbridge Group CEO Tawan Davis (MBA 2006) has made a long-term commitment to less-affluent renters in the city’s most rapidly gentrifying communities. “You want to see positive View Details
  • Web

Power and Influence for Positive Impact | HBS Online

must be at least 18 years of age, proficient in English, and committed to learning and engaging with fellow participants throughout the course. Learn about bringing this course to your organization . Learner Stories 80% say HBS Online... View Details
  • 25 Jul 2016
  • Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

1980s, when the companies he studied scrambled to boost quality in response to the competitive threat posed by Japan. “In many of the cases [companies] employed experts in improving quality,” Beer says.... View Details
Keywords: by Roberta Holland; Education
  • 01 Jun 2009
  • News

Big Bailouts, Little Debate

Duhigg Photo Courtesy Charles Duhigg As a business writer for the New York Times, I often bump into HBS classmates and alumni who ask me, in a whisper, “What’s the real story behind the economic crisis? There’s some hidden tale that... View Details
Keywords: Charles Duhigg; Administration of Economic Programs; Administration of Economic Programs; Administration of Economic Programs
  • 30 Jan 2013
  • Working Paper Summaries

These Are the Good Old Days: Foreign Entry and the Mexican Banking System

Keywords: by Stephen Haber & Aldo Musacchio; Banking
  • 24 Nov 2015
  • Research & Ideas

Developing Your Next CEO for the Family Business

your next CEO. These internal candidates with some outsider views have a more objective and independent view about how your company needs to change and adapt. Executives with the right mix of Insider and Outsider attributes, Bower claims,... View Details
Keywords: Retail; Auto
  • Web

Online Business in Society Courses | HBS Online

political, social, and economic factors driving change. 4 weeks, 6-8 hrs/week Pay by September 25 $1,850 Certificate Leadership, Ethics, and Corporate Accountability Professor Nien-he Hsieh Develop a toolkit for making tough leadership... View Details
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • Web

Privacy Policy & Legal Info | HBS Online

Privacy Notice SMS Terms Terms of Use FERPA Community Values & Honor Code Trademark Notice Cookies Harvard Business School Online Privacy Notice If you have questions about this notice, our handling of your... View Details
  • 28 Jul 2003
  • Research & Ideas

It’s India Above China in New World Order

otherwise exist. It has also introduced competition into moribund sectors. We do not buy the old, inward-looking economic ideology of the 1960s and 1970s that advocated... View Details
Keywords: by Martha Lagace
  • 19 Aug 2011
  • News

Starting Up America

Keywords: Administration of Economic Programs; Administration of Economic Programs
  • 01 Jun 2023
  • News

In My Humble Opinion: Very Continental

Ngoyi at the Fund for Export Development in Africa: creating sustainable development at scale. (Courtesy of Marlene Ngoyi) Born in Brussels to Congolese parents and raised in Gabon, Marlene Ngoyi (MBA 2009) has lived and worked in... View Details
Keywords: Julia Hanna; investment; exports; infrastructure; life experience; finance; Finance
  • Research Summary

Overview

By: Feng Zhu
Professor Zhu’s research focuses on the design of platform business models and its impact on platform performance. Platforms have become central to our economy. A platform is a product or service that enables two or more customer groups to interact. For example,... View Details
  • Research Summary

Hybrid organizing

By: Julie Battilana

While historically the commercial and social sectors have evolved on fairly separate tracks, over the last 30 years we have witnessed a blurring of the boundaries between these two sectors. In an effort to account for this transition, Professor Battilana’s second... View Details

    Social Strategies That Work

    Over a billion people use social platforms on the Internet, making them the most frequently visited category of sites. Some platforms, such as eHarmony, MeetUp, and Twitter, allow us to connect to strangers. eHarmony alone is estimated to account for one in six new... View Details
    • Web

    Yinka Shonibare CBE RA Wind Sculpture (SG) V 2019 | About

    London, and Goldsmiths, University of London, where he received his MFA. Shonibare’s work examines the interrelationship of African and European economic and political... View Details
    • TeachingInterests

    Managing Human Capital

    By: Ethan S. Bernstein

    The Managing Human Capital course has been specifically designed to teach practical skills for the future general manager (not just the human resource practitioner) who seeks to manage both other people and her or his own career with optimal... View Details

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