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  • 19 Nov 2021
  • News

When Your Authority Fluctuates Throughout the Day

  • August 1992 (Revised September 2002)
  • Case

Star Distributors, Inc. (A)

By: David A. Thomas
Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and... View Details
Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race; Management Style; Conflict and Resolution; Business and Stakeholder Relations
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  • 02 Jan 2008
  • Research & Ideas

Most Popular Stories 2007

psychologically painful as it is, is the first step to awareness of new opportunities in career and in life, says Harvard Business School's Timothy Butler. In this Q&A and excerpt from his new book, Getting Unstuck, he explains six steps for getting from here to... View Details
Keywords: by Sean Silverthorne
  • 12 Nov 2020
  • News

3 Ways Companies Can Retain Working Moms Right Now

  • 11 Jan 2017
  • Blog Post

Leadership and Diversity at HBS

finding what motivates each person and then adjusting your leadership style to match.  While a simple concept, I did not fully appreciate how challenging this could be until my FIELD Global Immersion. Not only was I trying to View Details
  • Profile

Kurt White

platoon in Iraq. “He was in his second year of law school and he said, ‘I know how you think. You would love law school.’ Law would help me understand the rules of the game. Business school would help make the switch from the military to a career in which I had no... View Details
  • July 2011
  • Teaching Note

MindTree: A Community of Communities (TN)

By: David A. Garvin
Teaching Note for 311049. View Details
Keywords: Knowledge Management; Management Practices and Processes; Civil Society or Community; Goals and Objectives; Leadership Style; Innovation and Invention; Business or Company Management; Organizational Culture; Information Technology Industry
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  • 11 Aug 2021
  • News

The Power of Trust and Maximizing Potential

  • 01 Sep 2012
  • News

Alumni Books

best innovations: Find and fill an important unmet customer need. Plan for profitability. Strive for sustainability. Establish credibility. Gather necessary resources. Lead and manage effectively. Maintain balance and learn to enjoy the... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • January 2021 (Revised March 2022)
  • Case

Into the Raging Sea: Final Voyage of the SS El Faro

By: Joseph B. Fuller and Mel Martin
Captain Michael Davidson of the container ship SS El Faro was determined to make his planned shipping trip on time—but a hurricane was approaching his intended path. To succeed, Davidson and his fellow officers must plot a course to avoid the storm in the face of... View Details
Keywords: Power Dynamics; Management; Leadership Style; Crisis Management; Failure; Groups and Teams; Rank and Position; Decision Choices and Conditions; Shipping Industry; United States
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  • December 2020
  • Supplement

France Télécom (B): A Wave of Staff Suicides

By: Cynthia A. Montgomery and Ashley V. Whillans
In the B case we learn that at least 19 France Telecom employees took their own lives between 2006 and 2009, 12 others attempted suicide, and eight suffered from serious depression for reasons reportedly related to work. Some of these deaths occurred in public places,... View Details
Keywords: Mental Health; Change; Crime and Corruption; Ethics; Health; Human Capital; Human Resources; Labor and Management Relations; Labor Unions; Law; Social Psychology; Strategy; Leadership Style; Organizations; Problems and Challenges; Relationships; Crisis Management; Employees; Well-being; Telecommunications Industry; Europe; European Union
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  • October 2006 (Revised November 2006)
  • Case

Integrated Packaging Corporation: Struggling to Do the Right Thing (A)

By: Herman B. Leonard and Orson Watson
As a child, Al Fuller had seen his working-class, African-American neighborhood disintegrate as factory jobs moved away. He resolved to help inner-city communities do better when he grew up. Some years later, as an accomplished university graduate with several years... View Details
Keywords: Business and Community Relations; Corporate Entrepreneurship; Social Issues; Factories, Labs, and Plants; Strategy; Management Style; Pulp and Paper Industry; Manufacturing Industry
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  • 26 Mar 2020
  • News

Oprah Winfrey and the Power of Empathy

  • August 1998 (Revised June 2000)
  • Case

FairMarket, Inc.: Where Buyers and Sellers Connect

By: Lynda M. Applegate, Jack Wieland and Chad M. M Raube
On February 20, 1997, FairMarket, an Internet-based business-to-business auction site, was launched. CEO, founder Scott Randall, drew on his experience building Internet businesses at NECX Direct, Yahoo, and Internet Shopping Network to build his business. This case,... View Details
Keywords: Business Startups; Debates; Entrepreneurship; Growth and Development; Growth Management; Management Style; Product Launch; Multi-Sided Platforms; Problems and Challenges; Information Technology; Information Technology Industry; Web Services Industry
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  • 11 Aug 2020
  • Blog Post

Supporting Independent Workers During COVID-19: One Phone Call at a Time

work remotely during the pandemic, but for a huge swath of the population, working from home was simply not an option. This was especially true for many gig workers and small business owners – it’s tough to work from home when your day-to-day is driving an Uber, View Details
  • 08 Jun 2021
  • News

How to Give Feedback — Especially When You’re Dreading it

  • 23 Feb 2010
  • First Look

First Look: Feb. 23

Theory and Practice, edited by Nitin Nohria and Rakesh Khurana Harvard Business Publishing, 2010 Abstract The idea of a contingency theory of leadership is not novel. In the 1960s several scholars conducted research and proposed such an approach arguing that the View Details
Keywords: Martha Lagace
  • 11 Mar 2015
  • Research & Ideas

How Do You Grade Out as a Negotiator?

then at least in the fog” "We negotiate, if not in the dark, then at least in the fog," says Michael Wheeler, a senior fellow at Harvard Business School and retired MBA Class of 1952 Professor of Management Practice, who taught... View Details
Keywords: by Michael Blanding
  • 01 Jan 2003
  • News

Daniel L. Vasella, M.D.

57th PMD, 1989 Return to Alumni Achievement Awards main page ©Jason Grow EARLIER EDUCATION University of Fribourg and University of Bern, 1979 M.D. LIFELONG IMPACT OF HBS "HBS exposed me for the first time to a truly interactive and lively teaching View Details
  • 01 Mar 2003
  • News

Books

Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study by the Project View Details
Keywords: Deborah Blagg; Publishing Industries (except Internet); Information