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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details
- Web
Accounting & Management Awards & Honors - Faculty & Research
Management in 2013. George Serafeim : Winner of the second place 2013 Hermes Fund Managers' Best Paper Prize for the paper "Causes and Consequences of Firm Disclosures of Anticorruption Efforts" (with Paul Healy, Harvard Business School... View Details
- June 2016
- Article
Managing the High Intensity Workplace: An 'Always Available' Culture Breeds a Variety of Dysfunctional Behaviors
By: Erin M. Reid and Lakshmi Ramarajan
People today are under intense pressure to be “ideal workers”—totally committed to their jobs and always on call. But after interviewing hundreds of professionals in many fields, the authors have concluded that selfless dedication to work is often unnecessary and... View Details
- 15 Apr 2024
- Book
Struggling With a Big Management Decision? Start by Asking What Really Matters
think that the four questions are yet another of the many lists offered to managers for making decisions. But this badly underestimates their power and their importance. These questions are the basic structure, the steel beams, of our... View Details
Keywords: by Dina Gerdeman
- 01 Feb 1997
- News
Made, Not Born: HBS Courses and Entrepreneurial Management
confluence. "For managers, working in the social sector can be more exciting than managing a business - your influence as a force for entrepreneurial change can make an impact... View Details
- 06 Dec 2004
- What Do You Think?
Why Do Managers Fail to Act on Their Predictions?
Summing Up Respondents to the December column produced such a lengthy list of reasons why managers fail to act on their predictions that it is a wonder that organizations are ever able to respond with the foresight needed to avert... View Details
Keywords: by James Heskett
- January – February 2012
- Article
How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication
By: Paul Leonardi, Tsedal Neeley and Elizabeth M. Gerber
Several recent studies have found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much information their subordinates... View Details
- 22 Feb 2024
- News
Half of College Grads Are Working Jobs That Don’t Use Their Degrees
- 05 Nov 2019
- News
How the Future of Work Will Heap New Pressure on K-12 Companies
- 02 Aug 2012
- Working Paper Summaries
The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
Global health care is entering its most challenging era, with increasing demand for services from consumers newly arrived in the middle class, under-served people, and rapidly aging populations, all the while dealing with the need to View Details
- 29 Jul 2014
- Working Paper Summaries
Learning from the Kursk Submarine Rescue Failure: The Case for Pluralistic Risk Management
Keywords: by Anette Mikes & Amram Migdal
- Web
The Space Renaissance Is Launching: Is the World Ready? | Working Knowledge
working with the hundreds of companies, from startups to established players acting like them, that continue to generate ideas and technologies to make the industry more dynamic, more capable, and more successful. A growing number of... View Details
- Research Summary
Manager Specific Human Capital Investment: A Model of Block Trading and Firm Stability
I develop a model in which workers can undertake specific human capital investments in the firm and in the manager employed by the firm. If the manager leaves the firm, a worker has to decide whether to join her in the new firm or stay in the old firm. In case of... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details
Keywords: Susan Young
- 20 Jul 2009
- Research & Ideas
Markets or Communities? The Best Ways to Manage Outside Innovation
Thanks to technology and instant global communication, it has never been easier for companies to seek solutions to problems or find new ideas from sources outside their own corporate walls. But the art of managing these external... View Details
- 01 Jun 2001
- News
"Unheard Voices" Brings to Light Three Centuries of American Women at Work
entries in Nathaniel Chamberlain’s account book, this glimpse into 18th-century American domestic life is one of hundreds of stories about women and work that is surfacing thanks to a new initiative at Baker Library. The project, called... View Details
The Entrepreneurial Gap: How Managers Adjust Span of Accountability and Span of Control to Implement Business Strategy
This HBS working paper focuses on the relationship between business strategy, organization structure, and diagnostic control systems. The project analyzes data from 75 field studies to illustrate how managers adjust span of accountability and span of control to... View Details