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- Faculty Publications (472)
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- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
industries. Extreme Teaming provides new insights into the world of complex, cross-industry projects and the ways they must be managed. The authors analyze contemporary cases that expose the complex demands of cross-boundary collaboration... View Details
Keywords: by Sean Silverthorne
- 04 Apr 2017
- First Look
First Look at New Research, April 4
Social Change By: Eesley, Charles, K.A. DeCelles, and Michael Lenox Abstract—We examine the variety of activist groups and their tactics in demanding firms’ social change. While extant work does not usually distinguish among activist... View Details
Keywords: Sean Silverthorne
- 02 Sep 2014
- First Look
First Look: September 2
well-defined financial criteria. We suggest that this dynamic may have important implications for our understanding of the role of management in the modern, knowledge-based firm, and for the potential revival of manufacturing in the View Details
Keywords: Sean Silverthorne
- 16 Apr 2013
- First Look
First Look: April 16
considerations seem central in the demand for redistribution, and because in several settings (as in some ultimatum games) such preferences for fairness can lead to large (material) inefficiencies. In this note we report a difficulty we... View Details
Keywords: Sean Silverthorne
- 24 Mar 2015
- First Look
First Look: March 24
March 2015 American Economic Journal: Macroeconomics A Behavioral Model of the Popularity and Regulation of Demandable Liabilities By: Rotemberg, Julio J. Abstract—Overoptimism regarding one's ability to arrive early in a queue is shown... View Details
Keywords: Sean Silverthorne
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
absolutely want jobs. But we want competitive jobs that can last in a demanding global economy. MP: The sectors where you can generate the most jobs quickly tend to be in things like healthcare and construction—inherently local... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 15 Mar 2016
- First Look
March 15, 2016
examples—GE, Mahindra & Mahindra, Hasbro, IBM, United Rentals, and Tata Consultancy Services—and testimonies of leaders who have successfully used this framework, this book solves once and for all the practical dilemma of how to align... View Details
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
2018 Columbia Studies in the History of U.S. Capitalism American Capitalism: New Histories By: Beckert, Sven, and Christine Desan, eds. Abstract—The United States has long epitomized capitalism. From its enterprising shopkeepers, wildcat... View Details
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
source software (OSS) over proprietary software in an attempt to reduce costs creating an unexpected demand shock for OSS. Analysis using the rest of the EU as controls via difference-in-differences and synthetic control frameworks shows... View Details
Keywords: Dina Gerdeman
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
emerging markets. Companies are now taking seriously the need to be truly global. How do we develop leadership able to work in diverse markets with ever more demanding stakeholders (employees, customers, communities) around the world? How... View Details
Keywords: by Sean Silverthorne
- 16 Mar 2010
- First Look
First Look: March 16
forthcoming Abstract Capitalism, as defined in this book, is an indirect, three-level system of governance for economic relationships (i.e., economic, administrative, and political). Whereas economic markets can coordinate supply and View Details
Keywords: Martha Lagace
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
in captivity? Three professors in Harvard Business School's Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it's a rare quality bestowed on a chosen few, but all agree that... View Details
- 28 May 2008
- First Look
First Look: May 28, 2008
environmental ratings and environmental performance of more than 650 firms in the United States. We find empirical evidence that supports our hypotheses and present implications for theory and public policy. Download the paper:... View Details
Keywords: Martha Lagace
- 10 Jan 2012
- First Look
First Look: January 10
approaches to address the increasing demand from society for a deeper understanding of what causes even good people to cross ethical boundaries. Download the paper: http://www.hbs.edu/research/pdf/12-054.pdf Management Practices Across... View Details
Keywords: Sean Silverthorne
- 17 Jul 2012
- First Look
First Look: July 17
origins of the social psychology of creativity, trace its arc, and suggest directions for its future. Demand and Capacity Management in Air Transportation Authors:Cynthia Barnhart, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze... View Details
Keywords: Sean Silverthorne
- 29 Jun 2007
- First Look
First Look: June 29, 2007
Abstract Stigmatized minorities may have an advantage in persuading majority group members during some face-to-face interactions due to the greater self-presentational demands such interactions elicit. In contrast to models which predict... View Details
Keywords: Martha Lagace
- 24 Apr 2012
- First Look
First Look: April 24
to large exogenous sources of non-systematic income risk? We use a series of randomized field experiments in rural India to test the importance of price and non-price factors in the adoption of an innovative rainfall insurance product. View Details
Keywords: Carmen Nobel
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
of behaviors collected at acquisition as well as future propensities to buy and to respond to marketing actions. Using probabilistic machine learning, we combine deep exponential families with the demand model, relating behaviors observed... View Details
Keywords: Dina Gerdeman
- 07 Apr 2009
- First Look
First Look: April 7, 2009
Effects of Using Unverifiable Estimates in Financial Reporting Authors:Karthik Ramanna and Ross L. Watts Abstract SFAS 142 requires managers to estimate reporting unit values to determine goodwill write-offs. Those estimates often use... View Details
Keywords: Martha Lagace