Publications

July 1993 (Revised May 1998)
Teaching Note

Swissair's Alliances (A); Swissair's Alliances (B) TN

By: David B. Yoffie

Teaching Note for (9-794-152) and (9-794-153). View Details

Keywords: Air Transportation Industry

November 1986 (Revised March 1995)
Case

Vought Aero Products: Factory of the Future

By: David A. Garvin

Keywords: Production; Strategy; Air Transportation Industry

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August 1977
Teaching Note

Eastern Airlines: December Schedule, Teaching Note

By: Daryl D Wyckoff and Steven Wheelwright

Keywords: Air Transportation Industry

February 1987
Case

Air Canada: Organizing for Public Relations and Media Relations (B): The Manager and the Media

By: Stephen A. Greyser

Keywords: Business Organization; Strategy; Air Transportation Industry

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February 1987 (Revised December 1992)
Case

Honeywell Commercial Aviation Division (B)

By: Michael Beer

Keywords: Air Transportation Industry

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November 1986 (Revised December 1986)
Supplement

People Express, Supplement

Brings the history of People Express up to the summer of 1986. Raises the question of whether its innovative human resource policies were successful pr problematic. View Details

Keywords: Policy; Human Resources; Air Transportation Industry

May 1982 (Revised June 1982)
Case

Air Traffic Controllers

By: Michael Beer

On August 3, 1981 President Ronald Reagan terminated 12,000 air traffic controllers, members of the Professional Air Traffic Controllers Organization, for violating their no-strike oath. Provides background on the human resources policies and practices of the Federal... View Details

Keywords: Resignation and Termination; Labor and Management Relations; Government and Politics; Labor Unions; Negotiation; Employees; Air Transportation Industry; United States

July 1998
Supplement

United Airlines: The Friendly Skies, Video

By: Rosabeth M. Kanter

Keywords: Air Transportation Industry

February 1991
Case

Burlington Northern: The ARES Decision (A)

By: Julie H. Hertenstein and Robert S. Kaplan

Burlington Northern's decision whether to invest in ARES, an automated train control system, is a ($350 million) strategic investment in information technology. Although set in a service industry (railroad) the issues around this decision arise in many organizations... View Details

Keywords: Investment; Rail Transportation; Information Technology; Competitive Strategy; Performance Evaluation; Performance Effectiveness; Cost vs Benefits; Technology Adoption; Technological Innovation; Customers; Quality; Rail Industry

Web

Core Body of Knowledge - A Concrete Symbol: The Building of Harvard Business School 1908-1927 – Baker Library | Bloomberg Center, Historical Collections

school was to establish a body of knowledge that offered more than a technical education. Harvard economist Edwin Gay, the first dean of HBS, helped establish the core curriculum including courses in accounting, commercial law, View Details

01 Sep 2006
News

High Adventure

which is thick with “beautiful, huge, old-growth cypress trees lining an incredible creek,” says Beilharz. To avoid damaging the habitat with roads and trails, the Beilharzes built a network of aerial zip-lines — cables that transport... View Details

Keywords: Margie Kelley; ecotourism; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Telecommunications; Information; Management

04 May 2020
Blog Post

Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

Two weeks into his Leadership Fellows position with the Detroit’s Office of the Mayor, Nikhil Patel (MBA 2019) was summoned by the Mayor for a car ride. Among Patel’s mandates – which included economic development, housing, and View Details

September 2018 (Revised November 2018)
Case

Careem: Base Camp or Mountain Peak? Designing an OS for Scaling

By: Shikhar Ghosh, Gamze Yucaoglu and Alpana Thapar

This case focuses on designing a fast growing organization. It is part of a two-case set that is taught together to cover the scaling journey.
Careem, a Dubai-based ride-hailing service aimed to ‘simplify and improve the lives of people, and build an awesome... View Details

Keywords: Scale; Values; Rights; Operating Systems; Business Startup; Transportation; Organizational Design; Entrepreneurship; Information Technology; Organizational Culture; Values and Beliefs; Decision Making; Managerial Roles; Dubai; United Arab Emirates; Middle East

June 2009
Case

Plaza, the Logistics Park of Zaragoza

In the year 2000, the Government of the Autonomous Community of Aragón, Spain, made public a project for the development of a large-scale logistics park in the outskirts of the city of Zaragoza. With an area of nearly 13 square kilometers, PLAZA (an acronym for... View Details

Keywords: Customer Satisfaction; Geographic Location; Growth and Development Strategy; Infrastructure; Logistics; Supply Chain; Transportation; Distribution Industry; Zaragoza

Profile

Andrew Baxter

explore ideas for more sustainable transportation. Where I'm from, public transport gave me so much freedom at so little cost. When it's bad, it denies people opportunities; it denies them a certain quality of life." HBS attracted... View Details

Keywords: Manufacturing/Energy; Tech

June 1991
Case

Continental Carriers, Inc.

By: W. Carl Kester

A U.S. trucking company is considering using debt for the first time to acquire another company. The directors of the company are divided in their opinion of the likely impact of leverage on Continental Carriers' performance. Their differences must be reconciled and a... View Details

Keywords: Debt Securities; Financing and Loans; Acquisition; Borrowing and Debt; Equity; Transportation Industry; United States

September 2019 (Revised July 2021)
Case

Port Competition in the Pearl River Delta

By: Willy Shih

This case examines the competition between ports and port operators in the Pearl River Delta over the last four decades. The cities surrounding the Pearl River estuary are the "workshop of the world," and the development of manufacturing in the region was heavily... View Details

Keywords: Trade Links; Global Business; Globalization; Trade; Supply Chain; Logistics; Transportation Industry; Asia; Hong Kong; China

June 2011
Supplement

Indian Railways: Building a Permanent Legacy (B)?

By: Aldo Musacchio, Tarun Khanna and Rachna Tahilyani

Supplement to case 710008. View Details

Keywords: Transportation Industry; India

November 2003 (Revised March 2004)
Case

Federal Express: Early History

Describes key events in the start-up of Federal Express. Outlines the company's value proposition and provides an overview of key competitors in the air freight industry. This case is used with Teledesic (Abridged), HBS No. 9-804-096, which describes a failed project... View Details

Keywords: Competition; Network Effects; Business Startups; Transportation Industry; United States