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- All HBS Web
(1,600)
- People (2)
- News (236)
- Research (1,136)
- Events (9)
- Multimedia (28)
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- 13 Oct 2010
- First Look
First Look: October 13, 2010
and Stephanie van SiceHarvard Business School Case 611-002 Having begun improving the environmental performance of its own operations, Aspen Skiing Company is considering "greening" its supply View Details
Keywords: Sean Silverthorne
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
customers." He cites the example of a major hotel chain that asks guests to complete a multiple-question satisfaction survey via their room's TV set during their stay. When one guest answered "extremely dissatisfied" to all... View Details
Keywords: by Jean Ayers
- 20 Mar 2020
- Research & Ideas
How Small Businesses Can Survive the Coronavirus Outbreak
National Small Business Association survey. Almost half of the 950 people surveyed said that customer demand was down, and one-third of respondents were experiencing supply chain disruptions. More than half... View Details
- 08 Mar 2016
- First Look
March 8, 2016
sensitive customers in markets where it has supplied relatively high (low) levels of service quality in the past. Furthermore, we show that it is the high quality incumbent’s most profitable customers who are the most attracted by... View Details
Keywords: Sean Silverthorne
- 02 Jun 2010
- First Look
First Look: June 2
Lead Times Authors:Santiago Kraiselburd, Richard Pibernik, and Ananth Raman Publication:Production and Operations Management (forthcoming) Abstract It is generally a well acknowledged fact that, ceteris paribus, reducing the lead times between downstream and upstream... View Details
Keywords: Martha Lagace
- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
have several great examples of that. First of all, Nestlé. Since World War II, Nestlé's milk has by and large been produced by thousands of small farmers in developing countries. And their supply chain... View Details
Keywords: by Sean Silverthorne
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
traditionally faced the decision to make the input themselves or buy it through the market. However, rapidly decreasing information costs allow firms to harness external communities that are neither employees of the firm hierarchy, nor traditional contracted market... View Details
Keywords: Dina Gerdeman
- 19 Aug 2008
- First Look
First Look: August 19, 2008
Author:Noel Watson Abstract In this paper we propose a perceptions framework for categorizing a range of inventory decision making that can be employed in a single-stage supply chain. We take the existence of a wide range of inventory... View Details
Keywords: Sean Silverthorne
- 23 Jul 2013
- First Look
First Look: July 23
enhance the emotional payoff of charitable initiatives. 2013 pub Learning by Supplying By: Alcácer, Juan, and Joanne Oxley Abstract—Learning processes lie at the heart of our understanding of how firms build capabilities to generate and... View Details
Keywords: Anna Secino
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
multiple business contexts, the field of operations and supply chain management have not yet explored the possibilities it offers in improving firms' operational decisions. This study attempts to do that by... View Details
Keywords: Dina Gerdeman
- 06 Mar 2007
- First Look
First Look: March 6, 2007
operations. And through Arbitrage, they exploit disparities between national or regional markets, often by locating different parts of the supply chain in different places—for instance, call centers in... View Details
Keywords: Martha Lagace
- 30 Jun 2009
- First Look
First Look: June 30
Baldwin, and Christopher L. Magee Abstract Hierarchy is a generic structure in which levels are asymmetrically ordered. In an industry setting, classic supply chains display strict hierarchy, whereas... View Details
Keywords: Martha Lagace
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
compared to the distance to universities that offer only business or medical education (or neither). We argue that supplying joint MBA-healthcare courses may be a channel through which universities increase medical business skills and... View Details
Keywords: Dina Gerdeman
- 26 May 2015
- First Look
First Look: May 26
comparative advantage of clusters located in one region versus another. Under this scenario, geographic concentration is still valuable, but the center of production activity can shift from one location to another. The paper then analyzes how firm View Details
Keywords: Sean Silverthorne
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
Internet-based companies like Google record every click and keystroke of every customer, analyzing the data to continuously improve their products and marketing. Customers are courted and supply chains are... View Details
Keywords: by Sean Silverthorne
- March 2021 (Revised February 2025)
- Teaching Note
Afterpay U.S.: The Omnichannel Dilemma
By: Antonio Moreno and Anibha Singh
Teaching Note for HBS Case No. 519-086. In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online... View Details
Keywords: Omnichannel Retail; Digital Marketing; Business Startups; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Change Management; Customer Value and Value Chain; Customer Relationship Management; Customer Satisfaction; Financing and Loans; Microfinance; Global Strategy; Marketing Strategy; Market Entry and Exit; Digital Platforms; Product Development; Supply Chain Management; Business and Stakeholder Relations; Networks; Network Effects; Internet and the Web; Financial Services Industry; Technology Industry; United States; Australia
- October 2010
- Teaching Note
Whole Foods: Balancing Social Mission and Growth (TN)
By: Christopher Marquis and Bobbi Thomason
Teaching Note for 410023. View Details
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
to apply it and disseminate it," she says. "That seems kind of wrong." Recognizing the importance of knowledge co-production can lead not only to successful products and services, but also to improved supply View Details
- 14 Oct 2008
- Research & Ideas
Should You Bring Advertising Expertise In-House?
services to "make" internally as opposed to what it buys in the marketplace. A firm may integrate "forward" into the channels used to distribute its output to customers, or "backward" into the supply View Details
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall system," one that as Barry Shere pointed out, "attempts... View Details