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  • All HBS Web  (2,106)
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    • News  (440)
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    • Events  (17)
    • Multimedia  (10)
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  • 04 Sep 2018
  • First Look

New Research and Ideas, September 4, 2018

to firms that are finding themselves outside the action as the clout of a handful of cities grows. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54944 forthcoming Marketing Science U-Shaped Conformity in Online Social... View Details
Keywords: Dina Gerdeman
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

  PublicationsiPhones for Friends, Refrigerators for Family: How Products Prime Social Networks Authors:Lalin Anik and Michael I. Norton Publication:Social Influence (forthcoming). Abstract We show that priming consumers with products... View Details
Keywords: Sean Silverthorne
  • 24 Oct 2017
  • First Look

First Look at New Research and Ideas, October 24, 2017

supply chain profitability in emerging markets and understand the impact of e-intermediaries. Academic / Practical Relevance: In practice, much attention has been given to e-intermediaries, and they have often been touted as for-profit View Details
Keywords: Sean Silverthorne
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

and M. Utku Ünver Abstract Many markets have "unraveled" and experienced inefficient, early, dispersed transactions, and subsequently developed institutions to delay transaction timing. However, it has previously proved... View Details
Keywords: Martha Lagace
  • July 2011
  • Teaching Note

Miles Everson at PricewaterhouseCoopers (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 410062. View Details
Keywords: Partners and Partnerships; Employees; Financial Institutions; Opportunities; Networks; Managerial Roles; Experience and Expertise; Attitudes; Leadership; Service Industry; United States
Citation
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Related
Eccles, Robert G., and Penelope Rossano. "Miles Everson at PricewaterhouseCoopers (TN)." Harvard Business School Teaching Note 412-022, July 2011.
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

600 urban centers accounting for roughly 60 percent of global GDP. The creation of this economic and social value, however, involves the consumption of considerable natural resources. For example, cities today contain 50 percent of the... View Details
Keywords: by Staff; Energy; Utilities
  • 16 Feb 2012
  • Op-Ed

Nitin Nohria: Why US Competitiveness Matters

clearer-a profoundly disturbing attitude. US prosperity and social mobility have attracted millions of immigrants, including me. But America's reign as the global ideal seems to be waning. In the following pages, my colleagues at Harvard... View Details
Keywords: by Nitin Nohria
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

Book: http://store.elsevier.com/Handbook-of-Safeguarding-Global-Financial-Stability/isbn-9780123978752/   Working PapersLeading Amidst Competing Technical and Institutional Demands: Revisiting Selznick's Conception of Leadership... View Details
Keywords: Sean Silverthorne
  • 08 May 2007
  • First Look

First Look: May 8, 2007

France. An example of special interest will be the widespread laws against the buying and selling of organs for transplantation. The historical record suggests that while repugnance can change over time, it can persist for a very long time, although changes in View Details
Keywords: Martha Lagace
  • 05 Dec 2017
  • Research & Ideas

What We've Learned from 101 Entrepreneurs in Emerging Markets

video clips our team has created start to be used in classrooms, at HBS and in a few other institutions. These clips are really cool. I taught a class on corporate social responsibility in an executive education course simply using four... View Details
Keywords: by Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Where Main Street Meets Wall Street

funds offer a level of professional investment management capability and skills once reserved for institutions or wealthy individuals. They provide a strong incentive to save and invest and have been a great source of wealth accumulation... View Details
Keywords: by Garry Emmons; Financial Services
  • 27 Jun 2005
  • Research & Ideas

The Potential Downside of Win-Win

Consider this real-world social negotiation. On a Friday night, a husband and wife are trying to decide where to eat and which movie to see. Al prefers restaurant A, and Marie prefers restaurant C. Marie prefers movie D, and Al prefers... View Details
Keywords: by Max H. Bazerman
  • 07 Dec 2009
  • Research & Ideas

Government’s Positive Role in Kick-Starting Entrepreneurship

that the temptation for individuals and organizations to take steps that benefit themselves, rather than the broader social good, is universal and minimizing that danger. Q: When governments do attempt to spur venture capital and... View Details
Keywords: by Sean Silverthorne; Technology
  • 16 Oct 2006
  • Research & Ideas

Report from China: The New Entrepreneurs

Travel Dates: June 11-18 Travel Party: Fifteen people, including nine faculty members. Locations: The cities of Beijing, Hangzhou, and Shanghai. Companies and institutions visited include Tsinghua Science Park, Microsoft, Li-Ning, Gome,... View Details
Keywords: by Sean Silverthorne
  • 03 Nov 2015
  • First Look

November 3, 2015

quantify the impact of scientific grant funding at the National Institutes of Health (NIH) on patenting by pharmaceutical and biotechnology firms. Our paper makes two contributions. First, we use newly constructed bibliometric data to... View Details
Keywords: Sean Silverthorne
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
Citation
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Related
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
  • 04 Dec 2012
  • First Look

First Look: December 4

severity of the coordination problem faced by users. Read the paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=38648 The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine... View Details
Keywords: Carmen Nobel
  • 28 Jul 2015
  • First Look

First Look: July 28, 2015

Using panel data from the RAND Health and Retirement Study, I show that rejected applicants for Social Security Disability Insurance (SSDI) possess significantly more assets than accepted applicants immediately prior to application and... View Details
Keywords: Carmen Nobel
  • 05 Jul 2006
  • First Look

First Look: July 5, 2006

cost, serving as a national model. Failure, on the other hand, would have high institutional costs. Dr. Joaquin Montero, the head of Ancora and its intellectual father, must address the controversial project in the context of a... View Details
Keywords: Sean Silverthorne
  • 04 Jan 2012
  • First Look

First Look: January 4

variety of important domains, from education and business to law and societal discourse. An emerging research literature has revealed the many ways in which colorblindness shapes individual, group, and institutional efforts to handle... View Details
Keywords: Carmen Nobel
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