Service Delivery - Publications - Faculty & Research

07 Feb 2012
First Look

First Look: February 7

to invest in social service provision. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/212055-PDF-ENG China Life: Micro Insurance for the Poor Shawn Cole and Lilei XuHarvard Business School Case 212-030 China Life must decide... View Details

Keywords: Sean Silverthorne

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

products or services look beyond their self-interest and work to collectively build the institutional infrastructure, they—and society as a whole—are more likely to prosper. Publisher's link:... View Details

Keywords: Dina Gerdeman

13 Sep 2019
News

Hollywood Ending

the best of Silicon Valley’s tech talent to reimagine the delivery with Hollywood’s creatives to make the sizzle. “I have half of that equation,” Katzenberg says. Although Whitman completed his picture, he figured there was no way she... View Details

Keywords: Jen McFarland Flint; photo by Christina Gandolfo

01 Dec 2020
News

New News

thing you think of is mobile-first, but both of you chose to go desktop-first. I’d love to hear why. MA: We’re actually platform-agnostic, although in many ways we’re mobile-first; we just chose a different delivery mechanism as opposed... View Details

Keywords: entrepreneuship; digital media; startups; news; business models; young alumni; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

with valuable, current business and management knowledge. If companies wanted new hires with cutting-edge insights, they'd hire an MBA. According to several deans, that's no longer true. Financial services and consulting firms, which hire... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

29 Mar 2023
News

Supporting Earthquake Victims in Turkey and Syria

organizations to render aid. If any of our alumni are looking to connect with one another, we recommend using the Alumni Directory together with the secure Alumni Messaging Service to communicate (click on the envelope icon on any alumni... View Details

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

improved significantly in respect to speed, convenience, and cost. For example, I get Sunday delivery of Amazon through the post office as part of my Prime membership while Amazon, Instacart, and Google Express are currently experimenting... View Details

Keywords: by Sean Silverthorne; Retail

08 Sep 2016
News

How We Make It Work

delivery app Dolly, and Peter is creative and brand director at PitchBook, which he likens to a “Bloomberg for the private capital markets.” Peter Escher reads to Josh while Diane Escher tackles toothbrushing duty as part of the bedtime... View Details

29 Jun 2007
First Look

First Look: June 29, 2007

Silverstein needs to raise an additional $1.5 million from private investors to round out the equity financing for his new Quick Service Restaurant venture in China, Korea, and Japan. How should he pitch the opportunity? What should be... View Details

Keywords: Martha Lagace

Web

2018 Symposium - Race, Gender & Equity

6000 citizens were incarcerated in and around New Orleans without representation and with all official records destroyed by Hurricane Katrina. Professor Sullivan designed an indigent defense delivery system that resulted in the release of... View Details

01 Mar 2011
News

Making Their Way

completion of the widening of the Panama Canal, an improvement that is expected to significantly increase export/import growth in East Coast ports, many of which are serviced by CSX. For every dollar of public money invested in Gateway,... View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

06 Nov 2012
First Look

First Look: November 6

the macroeconomic potential-for incomes, productivity, and delivery of critically needed services-is huge. A call for "better management" may sound prosaic, but given the global payoffs, it's actually quite radical. Read the... View Details

Keywords: Sean Silverthorne

May 2022
Supplement

Maestro Pizza (B): The Competition Awakens

By: Ramon Casadesus-Masanell and Fares Khrais

Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details

Citation

Purchase

10 Mar 2017
News

The Business of Lego Batman

what's really the job is to oversee a production from start to finish. But really, when you're deep into the production process, to hand over the keys to a director and then continue to work with that director and the whole production crew all the way through final... View Details

Keywords: LEGO; Lego

Web

Print View - Course Catalog

Management, Strategy Amy Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Customers for Growth Marketing Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall 2025 Q1Q2 3.0... View Details

Publications