Service Delivery - Publications - Faculty & Research

08 May 2012
First Look

First Look: May 8

Elena CorsiHarvard Business School Case 312-108 The head of Denmark's largest energy group pondered how to use their limited resources to advance the delivery of clean and reliable energy. The Danish State owned DONG Energy had started... View Details

Keywords: Carmen Nobel

15 Jul 2008
First Look

First Look: July 15, 2008

relentless execution—efficient, timely, consistent production and delivery of goods or services—is the surefire path to customer satisfaction and positive financial results. But this is a myth in the knowledge economy, argues Edmondson, a... View Details

Keywords: Martha Lagace

01 Jun 2018
News

June 2018 Alumni and Faculty Books

Innovation in Health Care: How to Make Value-Based Delivery Work by Vijay Govindarajan (DBA 1978) and Ravi Ramamurti (DBA 1982) HBR Press Though still a pipe dream in the US, value-based competition (value as measured by patient outcomes... View Details

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

point out in our book, the provider group doesn't create any value. Value is not created by breadth of services but excellence in particular medical conditions. Zero-sum competition was a natural evolution given the historical roots of... View Details

Keywords: by Roger Thompson; Health

01 Mar 2011
News

Making Their Way

completion of the widening of the Panama Canal, an improvement that is expected to significantly increase export/import growth in East Coast ports, many of which are serviced by CSX. For every dollar of public money invested in Gateway,... View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

products or services look beyond their self-interest and work to collectively build the institutional infrastructure, they—and society as a whole—are more likely to prosper. Publisher's link:... View Details

Keywords: Dina Gerdeman

13 Sep 2019
News

Hollywood Ending

the best of Silicon Valley’s tech talent to reimagine the delivery with Hollywood’s creatives to make the sizzle. “I have half of that equation,” Katzenberg says. Although Whitman completed his picture, he figured there was no way she... View Details

Keywords: Jen McFarland Flint; photo by Christina Gandolfo

May 2022
Supplement

Maestro Pizza (B): The Competition Awakens

By: Ramon Casadesus-Masanell and Fares Khrais

Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details

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25 Jun 2014
Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

sounding-board for their ideas. "With the case study method, the delivery is in the classroom," says Mayo. "With FIELD, 80 percent of the success is in the design of the individual sessions and the overall program."... View Details

Keywords: by Michael Blanding; Education

Web

2019 Symposium - Race, Gender & Equity

Nation, HuffPost, and The Atlantic. In 2017, she was the co-recipient of the Newhouse Mirror Award for Best Single Feature of 2016 for an in-depth investigative report on free speech and the internet, and a Wikipedia Distinguished Service... View Details

06 Nov 2012
First Look

First Look: November 6

the macroeconomic potential-for incomes, productivity, and delivery of critically needed services-is huge. A call for "better management" may sound prosaic, but given the global payoffs, it's actually quite radical. Read the... View Details

Keywords: Sean Silverthorne

Web

2023 Symposium - Race, Gender & Equity

studies of men and masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For the past several years, Professor Ely has... View Details

30 Nov 2017
News

Happy Meals (Are Here Again)

got a high-tech upgrade. On a warm July day at a little past 11 a.m., as the early lunch crowd shuffles in, Karavites runs through the changes: digital menu boards, a mobile ordering system, a new delivery collaboration with UberEATS, and... View Details

Keywords: Dan Morrell; photographed by Saverio Truglia

16 Sep 2015
News

Built for Speed

modern car making. “Look at that van,” he says, pointing to a white delivery vehicle parked near the Starbucks drive-through, where Rogers refuels. “How do you make steel look like that?” His explanations typically begin with this kind of... View Details

Keywords: Dan Morrell; Machinery Manufacturing; Manufacturing

10 Mar 2017
News

The Business of Lego Batman

what's really the job is to oversee a production from start to finish. But really, when you're deep into the production process, to hand over the keys to a director and then continue to work with that director and the whole production crew all the way through final... View Details

Keywords: LEGO; Lego

Web

Print View - Course Catalog

what types of opportunities may success. For example, the Saudi-based food delivery startup Jahez was founded in September 2016, three and a half years after Doordash was founded in Palo Alto. Careem, a ride hailing View Details

07 Feb 2012
First Look

First Look: February 7

to invest in social service provision. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/212055-PDF-ENG China Life: Micro Insurance for the Poor Shawn Cole and Lilei XuHarvard Business School Case 212-030 China Life must decide... View Details

Keywords: Sean Silverthorne

01 Apr 1996
News

Technology for Learning's Sake

amazed that we've come so far so fast," says Associate Professor David M. Upton, who has spearheaded the latest initiative with the strategic input of Clark and many others on the faculty, the services of a legion of IT professionals, and... View Details

Keywords: by Deborah Blagg; photo by David Zadig

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

with valuable, current business and management knowledge. If companies wanted new hires with cutting-edge insights, they'd hire an MBA. According to several deans, that's no longer true. Financial services and consulting firms, which hire... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

29 Mar 2023
News

Supporting Earthquake Victims in Turkey and Syria

organizations to render aid. If any of our alumni are looking to connect with one another, we recommend using the Alumni Directory together with the secure Alumni Messaging Service to communicate (click on the envelope icon on any alumni... View Details

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