Retail Operations - Publications - Faculty & Research

15 Oct 2013
First Look

First Look: October 15

Retail Inventory: Managing the Canary in the Coal Mine! By: Gaur, Vishal, Saravanan Kesavan, and Ananth Raman Abstract—Retail inventory is a statistic that is closely watched by retailers as well as their... View Details

Keywords: Sean Silverthorne

December 2021 (Revised September 2022)
Case

Moleskine: Daniela Riccardi Turns the Page

By: Ryan Raffaelli and Sarah Gulick

Newly appointed CEO Daniela Riccardi needed to develop and present an action plan to the board of the company that owned Moleskine. Riccardi was hired because Moleskine had recently overextended its reach and needed more focus and discipline. Having previously served... View Details

Keywords: Rebranding; Brands and Branding; Organizational Change and Adaptation; Operations; Planning; Retail Industry; Italy

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July 2007 (Revised March 2008)
Background Note

Staging Two-Sided Platforms

By: Thomas R. Eisenmann and Andrei Hagiu

Firms that aspire to develop two-sided platforms face a formidable challenge. Prospective users on each side will not invest in the platform until they are confident there will be enough users on the other side. Traditional strategies for dealing with this... View Details

Keywords: Business Model; Risk Management; Two-Sided Platforms; Supply Chain; Strategy; Retail Industry

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01 Mar 2011
First Look

First Look: March 1

Strategies of Multichannel Retailers Authors:Elie Ofek, Zsolt Katona, and Miklos Sarvary Publication:Marketing Science 30, no. 1 (January-February 2011) Abstract The Internet has increased the flexibility of retailers, allowing them to... View Details

Keywords: Sean Silverthorne

07 Nov 2007
Op-Ed

How Marketing Hype Hurt Boeing and Apple

production delays (the Airbus 380 is two years behind schedule) and customers know this when they place their orders. They will simply operate their existing 747s and 777s a little longer. In addition, no airline manufacturer ever wants... View Details

Keywords: by John Quelch; Aerospace; Consumer Products

18 Dec 2018
News

Nike Korea CEO David Song's Investment in Employees Pays Off

Keywords: Retail Trade

01 Dec 2007
News

Lighten Up

Coup says. “Timberland’s on two orders of magnitude larger than us in terms of people, in terms of sales, in terms of complexity of operations, and in terms of the number of countries it operates in.” But size has its advantages. As a... View Details

Keywords: Kathryn Jones; Retail Trade; Retail Trade

01 Mar 2008
News

Reimagining China and India

it’s not really clear what you bring to the table, and that’s a much more difficult sell. The benefits to the host country are far more palatable if you set up manufacturing operations from there because that immediately generates... View Details

Keywords: Roger Thompson; Retail Trade; Retail Trade; Retail Trade; Retail Trade

01 Dec 2016
News

Carving a Niche

strategy for building Faction embraces that aura of distinction (“for the few” is one tagline) while leveraging several key retailing trends. “The average size of an interesting, exciting brand is smaller and more premium than it used to... View Details

Keywords: Julia Hanna

30 May 2014
News

Finding a Niche in the Menswear Market

Keywords: Retail Trade

17 May 2017
News

Nisa Godrej Takes Over

chief marketing officer is Anuradha Aggarwal. Nestle India has a woman in its management committee and two on its board of directors. Godrej Group itself recently appointed former Starbucks India CEO Avani Davda to head its gourmet retail... View Details

29 Mar 2010
Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

Companies you describe as crippled by denial include the supermarket chain A&P, the retail conglomerate Sears, and the short-lived delivery experiment Webvan. How did these companies succumb to denial? A: To paraphrase Tolstoy, every... View Details

Keywords: by Martha Lagace; Retail; Retail; Retail

28 Apr 2011
Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

Connection on January 31. Other major manufacturers and retailers are soon to join, and IBM intends to find other ways to enhance small business growth. Imagine the possibilities for a national campaign to reduce unemployment and grow the... View Details

Keywords: by Rosabeth Moss Kanter

01 Jun 2016
Blog Post

Reflecting and Digesting

Work in an emerging market Do something I have no clue about Explore a new destination Throughout my search and conversations with Kurt Piemonte, an amazing career coach, I reached Global Fashion Group (GFG). A fashion e-commerce company based out of Singapore that... View Details

Keywords: Consumer Products / Retail; Consumer Products / Retail

Profile

Omowale Casselle

expectations of our consumers, retailers, and brand partners." "In addition to managing our product lines, I also lead our operations team, which means that I make sure that each retail partner... View Details

Keywords: Technology; Consumer Products

May 2000 (Revised August 2000)
Case

Service and Value in e-Commerce

This collection of readings illustrates the importance of service and logistics in e-commerce, focusing on e-Toys' disastrous 1999 holiday season. View Details

Keywords: Valuation; Internet and the Web; Service Operations; Logistics; Retail Industry; Retail Industry; Retail Industry

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