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  • All HBS Web  (1,499)
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    • News  (435)
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    • Events  (13)
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  • October 1994 (Revised March 1995)
  • Case

Marsh Supermarkets, Inc. (B): The Entry of Meijer Supercenters

The Marsh chain of supermarkets is challenged by the entry of Meijer Supercenters into the Indianapolis market. Marsh management must decide how to select, price, promote, and merchandise its products in order to retain the loyalty of its customers and maintain... View Details
Keywords: Distribution; Marketing Strategy; Competitive Advantage; Retail Industry; Indianapolis
Citation
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Burke, Raymond R. "Marsh Supermarkets, Inc. (B): The Entry of Meijer Supercenters." Harvard Business School Case 595-039, October 1994. (Revised March 1995.)
  • 18 Dec 2018
  • News

Nike Korea CEO David Song's Investment in Employees Pays Off

Keywords: Retail Trade
  • 01 Mar 2008
  • News

Reimagining China and India

it’s not really clear what you bring to the table, and that’s a much more difficult sell. The benefits to the host country are far more palatable if you set up manufacturing operations from there because that immediately generates... View Details
Keywords: Roger Thompson; Retail Trade; Retail Trade; Retail Trade; Retail Trade
  • 14 Apr 2016
  • News

The New Color of "Nude"

Keywords: Retail Trade
  • 06 Apr 2016
  • News

Turning the Family Business into the World's Top Sari Seller

Keywords: Retail Trade
  • 01 Jun 1996
  • News

Reinventing Marketing

Professor V. Kasturi Rangan, the required Marketing course has been revamped to include new initiatives such as a marketing-strategy computer simulation (called "Pharmasim") and a module on new product development, developed and taught jointly with the Technology and... View Details
Keywords: Mary Jane Higgins; Illustration by Peter Hoey
  • 28 Apr 2011
  • Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

Connection on January 31. Other major manufacturers and retailers are soon to join, and IBM intends to find other ways to enhance small business growth. Imagine the possibilities for a national campaign to reduce unemployment and grow the... View Details
Keywords: by Rosabeth Moss Kanter
  • 22 Nov 2016
  • First Look

November 22, 2016

the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory Service... View Details
Keywords: Sean Silverthorne
  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • May 2000 (Revised August 2000)
  • Case

Service and Value in e-Commerce

This collection of readings illustrates the importance of service and logistics in e-commerce, focusing on e-Toys' disastrous 1999 holiday season. View Details
Keywords: Valuation; Internet and the Web; Service Operations; Logistics; Retail Industry; Retail Industry; Retail Industry
Citation
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Hallowell, Roger H. "Service and Value in e-Commerce." Harvard Business School Case 800-384, May 2000. (Revised August 2000.)
  • Profile

Omowale Casselle

expectations of our consumers, retailers, and brand partners." "In addition to managing our product lines, I also lead our operations team, which means that I make sure that each retail partner... View Details
Keywords: Technology; Consumer Products
  • 20 Nov 2000
  • Research & Ideas

Moving from Supply Chains to Supply Networks

economically manage product supply in manufacturing, distribution, and retail environments. Another audience segment is the investment community. Shapiro: Quite often, companies looking for funding compete primarily, if not totally, in... View Details
Keywords: by Staff

    Charles R. Walgreen, Jr.

    As a young purchasing department officer, Walgreen Jr. gained valuable management experience by overseeing a wide variety of the company’s buying operations and by creating several new lines of merchandise. During his tenure as Walgreens'... View Details
    Keywords: Retail
    • 10 Apr 2013
    • Research & Ideas

    Learning Curve: Making the Most of Outsourcing

    shorter read times did not appear to come at the expense of clinical quality; the rates of "discrepancies" reported by customers was low. The researchers point to prior research to explain why. Repeated experience helps the service provider learn the customer's... View Details
    Keywords: by Paul Guttry; Health
    • 25 May 2014
    • News

    "Unmentionable" Innovation

    Keywords: Retail Trade; Retail Trade; Retail Trade
    • November 1993
    • Supplement

    OfficePro (C)

    By: John A. Quelch
    Supplements OfficePro (A). View Details
    Keywords: Decisions; Globalized Firms and Management; Business Subsidiaries; Supply Chain Management; Retail Industry; France
    Citation
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    Quelch, John A. "OfficePro (C)." Harvard Business School Supplement 594-055, November 1993.
    • Web

    Transforming Health Care Delivery - Course Catalog

    understanding the fundamental improvement challenges facing the health care sector and developing strategies for addressing them. Students may have career interests in organizations that provide health care (e.g., hospitals, medical groups, View Details
    • 28 Sep 2015
    • Research & Ideas

    Six Lessons from Mobile Money Ventures in Developing Countries

    business strategy 101 for most entrepreneurs, so why have so many mobile money service offerings failed? It’s a question being studied by Rajiv Lal, the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. “You would think... View Details
    Keywords: by Dina Gerdeman; Financial Services; Telecommunications
    • 24 Jul 2007
    • First Look

    First Look: July 24, 2007

    General Corporation (DG) operates one of the leading chains of extreme value retailers in the United States. 2006 revenues reached $9.2 billion, making DG the 6th largest mass View Details
    Keywords: Martha Lagace
    • December 2019
    • Case

    Walmart Ecommerce (A): Picking up the Pace

    By: Ramon Casadesus-Masanell and Karen Elterman
    This case is an abridged version (part 1 of 2) of "Walmart's Omnichannel Strategy: Revolution or Miscalculation?" HBS Case No. 720-370. The (A) case discusses Walmart's early forays into online retail, as well as improvements made under Doug McMillon beginning in 2014.... View Details
    Keywords: Acquisition; Strategy; Internet and the Web; Distribution; Distribution Channels; Competitive Strategy; Retail Industry; Bentonville; Arkansas; United States
    Citation
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    Casadesus-Masanell, Ramon, and Karen Elterman. "Walmart Ecommerce (A): Picking up the Pace." Harvard Business School Case 720-425, December 2019.
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