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  • 13 Feb 2006
  • Research & Ideas

The Hidden Market for Babies

process of thinking about possibly adopting a third child (we already had two through old-fashioned means). And as I was doing personal research into adoption, it struck me one day that adoption was really just the flip side of... View Details
Keywords: by Manda Salls; Biotechnology; Health; Technology
  • 04 Feb 2014
  • First Look

First Look: February 4

necessary for eliciting effort from those affecting the quality of interdependent teamwork. We consider the role of incentives versus social processes in catalyzing collaboration. We test our hypotheses using a unique data set of 260... View Details
Keywords: Sean Silverthlorne
  • 26 Mar 2013
  • First Look

First Look: March 26

ones. Findings: Our key counterintuitive finding is that Japanese and American founders of entrepreneurial firms are more similar than is often suggested. We first find that in both Japan and the U.S., achievement motivation is positively related to customer... View Details
Keywords: Sean Silverthorne
  • 09 Nov 2006
  • Research & Ideas

Andy Grove: A Biographer’s Tale

from the legacy [in memories]. I believe it was Stephen Dedalus—I could be wrong—in Ulysses who says, "History is a nightmare from which I'm trying to awake." The domestic automobile companies never had this device and they're suffering from that reality as... View Details
Keywords: by Sean Silverthorne; Computer
  • 29 Mar 2016
  • First Look

March 29, 2016

healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the View Details
Keywords: Sean Silverthorne
  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

service quality are more or less immune from the high-end challenger. These findings suggest that before mounting a counterattack on a competitor's incursion, it's important to understand your customer priorities and your business's place along the service View Details
Keywords: by Julia Hanna
  • January 2021 (Revised March 2021)
  • Case

Juno (A): Leveraging Student Power

By: Joshua Schwartzstein, Kathleen L. McGinn and Amy Klopfenstein
In March 2020, Chris Abkarians and Nikhil Agarwal were in the midst of preparing the annual auction for their student loan assistance startup, Juno. Both current MBA students at Harvard Business School, the duo founded Juno in 2018 to leverage student bargaining power... View Details
Keywords: Decision Making; Decision Choices and Conditions; Decisions; Cost vs Benefits; Education; Higher Education; Finance; Borrowing and Debt; Strategy; Adaptation; Alignment; Negotiation; Agreements and Arrangements; Negotiation Participants; Negotiation Process; Negotiation Tactics; Negotiation Deal; Negotiation Offer; Negotiation Types; Financial Services Industry; Education Industry; North and Central America; United States; Massachusetts; Boston
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  • 20 Dec 2004
  • Research & Ideas

The U.S. Patent Game: How to Change It

the patent process you document affected entrepreneurial finance? A: Young, innovative firms are hurt in two ways by a poorly-operating patent system. First, as patents become easier to get, their value for the truly innovative firms—such... View Details
Keywords: by Ann Cullen
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

loaded cost basis. If these customers are not contributing to covering the overhead, let them go quietly. The best approach is to raise prices slightly to these customers. Most are "mercenaries" who will quickly, but quietly,... View Details
Keywords: by Manda Mahoney
  • 18 Mar 2014
  • First Look

First Look: March 18

simplicity of accepting an equal split with the costs of negotiating a differentiated allocation of founder equity. We test the predictions of the theory on a proprietary dataset comprised of 1,476 founders in 511 entrepreneurial... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2011
  • What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

Kahneman's diagnosis, but not his remedy Whether the decision is to be made by an individual, a team, or 'the bureaucracy', I would say that all would be well served by the discipline imposed by adherence to a rational process (which)... View Details
Keywords: by James Heskett
  • 28 Aug 2014
  • Op-Ed

Government Can Do More to Unfreeze Small Business Credit

participation of smaller banks in federally guaranteed loan programs, and provided borrowers with improved processes and reduced paperwork requirements. Banks, however, have faced a less transparent scrutiny from a complex group of... View Details
Keywords: by Karen Mills; Banking
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

Colgate. Policy Bundling to Overcome Risk Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman Publication:Organizational Behavior and Human Decision View Details
Keywords: Sean Silverthorne
  • September 2023 (Revised September 2024)
  • Technical Note

Measuring and Managing Social Impact

By: Brian Trelstad, Gerald Chertavian and Susan Pinckney
A brief overview of how to measure social impact at nonprofits, social organizations, and impact investments. View Details
Keywords: Analysis; Change; Transformation; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Forecasting and Prediction; Public Sector; Entrepreneurship; Social Entrepreneurship; Fairness; Entrepreneurial Finance; Governance; Governing and Advisory Boards; Policy; Innovation and Management; Knowledge Acquisition; Knowledge Use and Leverage; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Resource Allocation; Measurement and Metrics; Standards; Strength and Weakness; Mission and Purpose; Success; Performance; Performance Evaluation; Philanthropy and Charitable Giving; Strategic Planning; Programs; Risk and Uncertainty; Social Enterprise; Non-Governmental Organizations; Social Issues; United States
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  • 19 Jul 2010
  • Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

with a relentless focus on process and product improvement." Employee Investment Is Critical For Mercadona, investment in employees is part and parcel of process and product improvement. In 2008, the... View Details
Keywords: by Julia Hanna; Retail; Food & Beverage
  • 31 Jan 2012
  • First Look

First Look: Jan. 31

relative to their costs in evaluating a product. So the production method should not be relevant. Anecdotal evidence suggests otherwise. Six studies show how the production method of versioning may be perceived as unfair and unethical and... View Details
Keywords: Sean Silverthorne & Carmen Nobel
  • 09 Dec 2008
  • First Look

First Look: December 9, 2008

of Blue album in 1959. Students consider how and why Davis, who had already proven he was tops in his field, created a new disruptive innovation in the field of jazz, in the process creating the most commercially successful jazz album of... View Details
Keywords: Martha Lagace
  • 02 Oct 2012
  • First Look

First Look: October 2

strategies leads to better access to finance. We hypothesize that better access to finance can be attributed to a) reduced agency costs due to enhanced stakeholder engagement and b) reduced informational asymmetry due to increased... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2014
  • First Look

First Look: September 9

dissonance triggered by unmet expectations drives our effects. Download working paper: http://ssrn.com/abstract=2486576   Cases & Course Materials Harvard Business School Case 314-071 A Note on Seeking, Receiving, and Giving Advice This note examines the View Details
Keywords: Sean Silverthorne
  • 15 May 2007
  • First Look

First Look: May 15, 2007

that a monopolistic market maker is able to extract from impatient investors. The mechanism for trade is a limit order, and immediacy is supplied when the limit order is executed. We show that limit orders are American options and their value represents the View Details
Keywords: Martha Lagace

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