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  • February 2003 (Revised March 2007)
  • Case

Internet Customer Acquisition Strategy at Bankinter

By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem
Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann... View Details
Keywords: Customer Relationship Management; Internet and the Web; Activity Based Costing and Management; Customer Value and Value Chain; Banks and Banking; Banking Industry; Spain
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  • 24 Jul 2000
  • Research & Ideas

Value Maximization and Stakeholder Theory

choose among alternative policy options), what would it be? Or, even more simply, How do we want the firms in our economy to measure better versus worse?" It's tempting to consider value simply as a matter of maximizing the short-term View Details
Keywords: by Michael C. Jensen
  • 23 Apr 2024
  • In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
  • Research Summary

Principal Research Interests

My research is principally focused on nineteenth- and twentieth-century subjects, with an emphasis on economic and especially financial history. I am interested in the role of banks and capital markets in the process of economic development as well as in the political... View Details

    Angela Q. Crispi

    Angela is the Executive Dean for Administration at Harvard Business School, leading an organization of nearly 2,000 staff with an operating budget of $1 billion. She oversees the execution of the School’s strategy ranging from academic programs to research, and the... View Details

    • 15 Aug 2019
    • Blog Post

    The Social Enterprise Initiative at HBS

    communities she serves. Each one is poised to have a tremendous impact in the communities in which they work in addition to having outsized financial impact. Some of the best parts about the MBA experience I’ve had were created or... View Details
    • Web

    2023 Reunion Presentations - Alumni

    measure of company returns but are deeply flawed. We propose an alternative measure that isolates operational performance from financial engineering, titled Core Operating Shareholders Returns (COSRs). In the process of disentangling... View Details
    • 2011
    • Report

    State of the Region Report 2011: The Top of Europe's Quest for Resilience--A Competitive Region Facing a Fragile Global Economy

    By: Christian H.M. Ketels
    The State of the Region Reports provide an annual discussion of competitiveness and collaboration across the Baltic Sea Region, covering the Nordic countries, the Baltic countries, Northern Germany, Northern Poland, and Northwestern Russia. The 2011 edition, the 8th in... View Details
    Keywords: Financial Crisis; Entrepreneurship; Globalized Economies and Regions; Policy; Competitive Strategy; Competitive Advantage; Cooperation; Baltic Countries
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    • January 2004 (Revised March 2004)
    • Case

    Redesigning Sovereign Debt Restructuring Mechanisms

    By: Mihir A. Desai, Christina Pham, Julia Stevens and Kathleen Luchs
    How should the debt of sovereign countries be restructured when countries approach default? Anne O. Krueger of the International Monetary Fund (IMF) is proposing a new approach to sovereign defaults: the Sovereign Debt Restructuring Mechanism (SDRM). The SDRM would... View Details
    Keywords: Sovereign Finance; Insolvency and Bankruptcy; Globalized Economies and Regions; International Finance; Laws and Statutes; Latin America; Asia; Mexico
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    • 13 Dec 2022
    • Research & Ideas

    The Color of Private Equity: Quantifying the Bias Black Investors Face

    Black venture capital and growth investors have a much harder time getting funding than white investors, because—despite efforts to bring more racial diversity to financial services—private equity’s gatekeepers remain mostly white,... View Details
    Keywords: by Pamela Reynolds; Financial Services
    • 13 Mar 2023
    • Research & Ideas

    What Would It Take to Unlock Microfinance's Full Potential?

    making their way into practice? Roth: Not very quickly, so we are working with a microfinance institution in India called Sanghamithra Rural Financial Services to figure out how to operationalize these... View Details
    Keywords: by Jen McFarland Flint; Financial Services
    • April 2012
    • Article

    Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

    By: Dennis Campbell, F. Asis Martinez-Jerez and Peter Tufano
    Using a new database, we document the factors that relate to the extent of involuntary consumer bank account closure resulting from excessive overdraft activity. Consumers who have accounts involuntarily closed for overdraft activity may have limited or no access to... View Details
    Keywords: Mathematical Methods; Customers; Social Issues; Outcome or Result; Budgets and Budgeting; Forecasting and Prediction; Competition; Banks and Banking; Policy; Personal Characteristics; Credit; Employment; United States
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    • 09 Jan 2024
    • Research & Ideas

    Could Clean Hydrogen Become Affordable at Scale by 2030?

    Hydrogen is poised to move from the sidelines of global clean energy as the industry learns to produce it more efficiently and at lower cost, according to newly published research led by Gunther Glenk, a climate fellow with Harvard Business School's Institute for the... View Details
    Keywords: by Desmond Dodd; Energy; Green Technology
    • Fast Answer

    Access to newspapers and other popular publications

    How can I access popular publications such as the Wall Street Journal, New York Times, etc? We have special digital access to just a few papers (use your HBS email to sign up): The Financial Times The... View Details
    • Web

    Research - Global

    derive a time-varying instrument... July 2025 Article Accounting Review Digital Lending and Financial Well-Being: Through the Lens of Mobile Phone Data By: AJ Chen, Omri Even-Tov, Jung Koo Kang and Regina Wittenberg-Moerman To mitigate... View Details
    • 2022
    • Working Paper

    High-Yield Debt Covenants and Their Real Effects

    By: Falk Bräuning, Victoria Ivashina and Ali Ozdagli
    High-yield debt including leveraged loans is characterized by incurrence financial covenants, or “cov-lite” provisions. A traditional loan agreement includes maintenance covenants, which require continuous compliance with the covenant threshold, and their violation... View Details
    Keywords: Debt Covenants; Incurrence Covenants; Borrowing and Debt; Banks and Banking
    Related
    • 13 Aug 2012
    • Research & Ideas

    When Good Incentives Lead to Bad Decisions

    Among the culprits contributing to the recent financial crisis were bank loan officers who approved mortgage loans that were doomed to fail. Many of these frontline workers were motivated by bonuses and other incentives to approve... View Details
    Keywords: by Carmen Nobel; Banking
    • September–October 2023
    • Article

    A Rising Tide Lifts All Boats: The Effects of Common Ownership on Corporate Social Responsibility

    By: Mark R. DesJardine, Jody Grewal and Kala Viswanathan
    Common owners face an incredible investment challenge: managing systematic risk. Because common owners hold shares in multiple firms across an industry, an action (or inaction) by one firm that affects industry peers is felt more severely by common owners than by... View Details
    Keywords: Common Ownership; Environmental Sustainability; Corporate Social Responsibility and Impact; Institutional Investing; Corporate Governance; Risk and Uncertainty; Investment Return
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    • April 2017 (Revised February 2020)
    • Case

    Restructuring Ukraine

    By: Kristin Mugford, Seema Amble and Tian Feng
    In June 2015, Ukraine found itself struggling with a volatile and devalued currency, dramatically diminished foreign reserves, and a projected financing shortfall of $40 billion. Ukraine’s new government sought to return the nation to stability following political... View Details
    Keywords: Exchange Rates; Politics; Macroeconomics; Financial Crisis; Insolvency and Bankruptcy; Restructuring; Economy; Currency Exchange Rate; Banks and Banking; Economic Slowdown and Stagnation; Bonds; Sovereign Finance; Capital Markets; Credit; Debt Securities; Financial Liquidity; Financial Markets; Government and Politics; Ukraine
    Related
    • 27 Jun 2005
    • Research & Ideas

    Asian and American Leadership Styles: How Are They Unique?

    and doing so efficiently so that a financial profit or surplus is created. Administration is about rules and procedures and whether or not they are being followed. These distinctions are very important to clear communications among us... View Details
    Keywords: by D. Quinn Mills