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  • 05 Dec 2006
  • First Look

First Look: December 5, 2006

  Working PapersThe Industry R&D Survey — Patent Database Link Project Authors:William R. Kerr and Shihe Fu Abstract This paper details the construction of a firm-year panel dataset combining the NBER Patent Dataset with the View Details
Keywords: Sean Silverthorne
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson  On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
Keywords: by Michael Blanding; Financial Services
  • December 2010 (Revised January 2011)
  • Supplement

Qualcomm Incorporated 2011 Update

By: David B. Yoffie
Qualcomm in 2009 and 2010 experienced both the worst of times and the best of times. During the "great recession" of 2009, smartphones growth stalled, stalling Qualcomm's revenue, but in 2010 growth surged again, and was predicted to continue its upward trajectory in... View Details
Keywords: Television Entertainment; Growth and Development Strategy; Opportunities; Mobile and Wireless Technology; Telecommunications Industry
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Yoffie, David B. "Qualcomm Incorporated 2011 Update." Harvard Business School Supplement 711-463, December 2010. (Revised January 2011.)
  • 06 Dec 2004
  • What Do You Think?

Why Do Managers Fail to Act on Their Predictions?

predict industry change, especially that involving the development of disruptive technologies.) Why do organizations led by people of vision fail to act upon such insights? Reasons advanced by Bazerman and Watkins are that organizations... View Details
Keywords: by James Heskett
  • Profile

Anthony Tan

breakthrough idea came from an HBS classmate, an Indonesian friend who needled Tan about the dreadful state of the taxi business in Malaysia. “He said: `Your great grandfather was a taxi driver, your grandfather started the Japanese automotive View Details
  • 01 Feb 2016
  • Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

and 1994, within the Australian Football League and its precursor, the Victorian Football League. (See Matching and Mobility in the Market for Australian Rules Football Coaches by Jeff Borland and Jenny Lye, View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • Web

Buildings & Cities - Business & Environment

figure out which assets to harden and defend, which to abandon, and which to prepare to rebuild after events. I’m interested in how we can cost justify and mobilize investments in real property - and address the human vulnerabilities as... View Details
  • 01 Dec 2019
  • News

John McArthur

carefully, and helped broker a mutually satisfactory solution. That moment meant more to me than the resolution of a dispute: It was symbolic of a conclusion I reached, probably shared by most Black students at the time, that although there will always be those who... View Details
Keywords: Dean
  • 01 Sep 2011
  • News

Coming Full Circle

School of Business. At least one doctoral candidate is experiencing a slight detour in his course of study, but happily so. Last November, Ethan Bernstein (MBA/JD 2002) took a phone call from former mentor and HLS professor Elizabeth... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 15 Feb 2017
  • Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

and how can that apply to the United States? One reason is the sophistication of finance. The other is the growth of three specific technologies. Sophisticated financial tracking and smart mobile phone... View Details
Keywords: by John Macomber; Construction
  • November 2017
  • Case

iRobot: Moving Beyond the Roomba

By: Rajiv Lal and Scott Johnson
The makers of the Roomba, a robotic vacuum cleaner, connected the latest version of their product to the Internet. This new feature opened up a wealth of new opportunities and challenges for the company. View Details
Keywords: Irobot; Smart Home; Connected Home; Roomba; Vacuum; Mapping; Internet Of Things; Connected Products; Organizational Structure; Organizational Design; Information Infrastructure; Applications and Software; Digital Platforms; Mobile and Wireless Technology; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; United States
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Lal, Rajiv, and Scott Johnson. "iRobot: Moving Beyond the Roomba." Harvard Business School Case 518-055, November 2017.
  • 01 Jun 2018
  • News

Disrupting India’s Dental Market

“Entering an industry that was entirely mom-and-pop,” he says, “we found the auxiliary services around it were also non-organized.” Singh saw an opportunity to create a national chain that would offer a consistent patient experience while... View Details
Keywords: Sasha Issenberg
  • 01 Mar 2008
  • News

Where Have All the Leaders Gone?

about anything. Franklin Delano Roosevelt made the country believe it could crawl out of a depression, rallied it around social change that created a middle class, and mobilized the greatest military in the world to conquer fascism. After... View Details
Keywords: Government
  • Web

Faculty & Advisors | MBA

acquired in 2015 by Infosys. Well before the Apple iPhone, she had the vision of developing multi-player mobile games back in 2003 at a time when people considered phones only for making calls and sending... View Details
  • 14 Dec 2010
  • Op-Ed

Tax US Companies to Spur Spending

been a saving grace in ensuring that the financial crisis did not cause further damage to the economy. With traditional monetary and fiscal policy instruments seemingly exhausted, the mobilization of that cash hoard can prove critical to... View Details
Keywords: by Mihir A. Desai
  • May 2004 (Revised March 2005)
  • Case

Instant Messaging

By: David B. Yoffie and Deborah Freier
Explores the usage and technology of instant messaging (IM). IM enables two or more users to communicate almost instantaneously over the Internet with short, private text messages. Most IM service providers chose to remain proprietary and, therefore, a user of most IM... View Details
Keywords: Network Effects; Standards; Communication Technology; Mobile and Wireless Technology; Internet and the Web; Web Services Industry
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Yoffie, David B., and Deborah Freier. "Instant Messaging." Harvard Business School Case 704-502, May 2004. (Revised March 2005.)
  • Profile

Kaki Ettinger

School experience shaped your goals & career path? HBS greatly deepened my understanding of markets, industries and the roles that different functional specialists play at the types of companies I was most interested in. My... View Details
Keywords: Entertainment / Media; Technology; Entrepreneurship
  • 01 Jun 2016
  • News

Taking Care of Business

expertise in quality control and volume manufacturing in the automotive industry (where he does double duty as managing director of Sundaram Brake Linings), Mahesh launched Sundaram Medical Devices in 2010, won the NVC, and built a better... View Details
Keywords: Julia Hanna
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

The coronavirus crisis forced health care providers to mobilize in ways few could have predicted six months ago, revealing not only the system’s weaknesses but its profound ingenuity. Within weeks, providers worldwide set up drive-through... View Details
Keywords: by Danielle Kost
  • 25 May 2023
  • Blog Post

Interview Strategies to Connect with a Wider Range of Candidates

HBS Professor Youngme Moon noted in an HBS After Hours Podcast, “There are so many industries that have a history of relying on the soft stuff, and the soft stuff has worked in the favor of a particular kind of individual. The truth is... View Details
Keywords: All Industries
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