Liberalizing An Economy - Publications - Faculty & Research

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09 Dec 2002
Research & Ideas

Unilever—A Case Study

States in the twentieth century. After 1945 Unilever's once successful business in the United States began to decline, yet the parent company maintained an arms-length relationship with its U.S. affiliates, refusing to intervene in their... View Details

Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

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November 2015 (Revised February 2016)
Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details

Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey

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2016
Book

Revolutionizing Innovation: Users, Communities, and Open Innovation

By: Dietmar Harhoff and Karim R. Lakhani

The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process, which emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details

Keywords: Innovation and Management; Transformation; Collaborative Innovation and Invention

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22 Feb 2018
Book

The New History of American Capitalism

the New Deal, even as those events shape political economy in important ways. The project to understand how capitalism both observes and obviates borders at the global level has had, it seems, an impact even... View Details

Keywords: Manufacturing

About - Business & Environment

University seeking to learn about business management, industrial environmental management, and environmental policy. Soon after graduating Yale with an MBA and a Master’s degree from its environmental school, Toffel became the director... View Details

January 2021 (Revised August 2021)
Case

ByteDance: TikTok and the Trials of Going Viral

By: William C. Kirby and John P. McHugh

In 2020, TikTok became the most valuable start-up ever. The short-form, video-sharing social media platform emerged as the crown jewel of the Chinese technology firm ByteDance, realizing 850 million monthly users and an estimated worth of $180 billion. However, a... View Details

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Faculty & Research - Business & Environment

new management. Over 26 years he has turned TITAN from a domestic player into an internationally diversified... June 2025 Teaching Material On Video Supplement By: Ramon Casadesus-Masanell , Karolin Frankenberger and Sascha Mader... View Details

The Money of Invention: How Venture Capital Creates New Wealth

When the economy was booming and dot-coms were flying high, venture capitalists were admired as impresarios of innovation. Then the market tanked, start-ups fizzled, and those same deal-makers were rebuked as predators out for a quick score. So... View Details

21 May 2012
Research & Ideas

OSHA Inspections: Protecting Employees or Killing Jobs?

With an election looming and the economy continuing to struggle, the effectiveness of government regulation has become a political football. While advocates hold regulations up as necessary to protect public... View Details

Keywords: by Michael Blanding

27 Jun 2005
Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

very confused, as is much of the discussion around our topic. Briefly, running an organization effectively involves: Leadership: Vision Energizing Management: Efficiency Results Administration: Rules Procedures Our focus today is on... View Details

Keywords: by D. Quinn Mills

22 Apr 2010
Working Paper Summaries

Audit Quality and Auditor Reputation: Evidence from Japan

Keywords: by Douglas J. Skinner & Suraj Srinivasan

2009
Working Paper

Broadening Focus: Spillovers, Complementarities and Specialization in the Hospital Industry

By: Jonathan R. Clark and Robert S. Huckman

The long-standing argument that focused operations outperform others stands in contrast to claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development... View Details

Keywords: Health Care and Treatment; Medical Specialties; Performance Capacity; Diversification; Health Industry

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21 Sep 2023
Blog Post

Hands-on Learning About Global Markets

economy and consumer behaviors until they were in country. “They were surprised by the extent to which the cultural and economic differences there had an impact on business,” she explains. Maxwell Nii Laryea... View Details

15 May 2018
First Look

New Research and Ideas, May 15, 2018

be enormous. Though economists should treat the prospect of a developed space economy with healthy skepticism, it would be irresponsible to treat it as science fiction. In this article, I provide an... View Details

Keywords: Dina Gerdeman

07 Mar 2011
Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

Most companies fail. It's an unsettling fact for bright-eyed entrepreneurs, but old news to start-up veterans. But here's the good news: Experienced entrepreneurs know that running a company that eventually fails can actually help a... View Details

Keywords: by Carmen Nobel

Fellowships - Business History

fall semester. Recipients of the fellowship will receive work space, an e-mail account, a phone, a computer, an ID card, and access to the University’s libraries and to the HBS Intranet for the duration of... View Details

12 Oct 1999
Research & Ideas

It Came in the First Ships: Capitalism in America

was the American Dream in its earliest form, and for the people living the dream, it had an aura of double-edged incredulity. There was disbelief not only at their own good fortune, but also at the backbreaking work required to capitalize... View Details

Keywords: by Thomas K. McCraw

November 1986 (Revised December 1992)
Case

Kentucky Fried Chicken (Japan) Ltd.

By: Christopher A. Bartlett

Describes the internationalization of the Kentucky Fried Chicken (KFC) fast food chain, focusing on KFC's entry into Japan. An entrepreneurial country general manager, Lou Weston, battles numerous problems to establish the business and is eventually highly successful.... View Details

Keywords: Business Subsidiaries; Entrepreneurship; Globalized Economies and Regions; Governing Rules, Regulations, and Reforms; Policy; Market Entry and Exit; Strategic Planning; Agency Theory; Perspective; Corporate Strategy; Food and Beverage Industry; Japan

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24 Jul 2000
Research & Ideas

Value Maximization and Stakeholder Theory

we measure better versus worse? Even more simply, How do we keep score? "At the economy wide or social level," he continues, "the issue is the following: If we could dictate the criterion or objective function to be... View Details

Keywords: by Michael C. Jensen