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Show Results For
- All HBS Web
(2,486)
- People (7)
- News (471)
- Research (1,676)
- Events (17)
- Multimedia (6)
- Faculty Publications (669)
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
banks. The ideas are reflected in remarks by managers, whether or not the actual terms are used. In many respects, they have become generic, which I suppose is the ultimate mark of usefulness. In all fairness, they are the product of the... View Details
Keywords: by Sean Silverthorne
- Web
Topics - HBS Working Knowledge
Effectiveness (63) Performance Efficiency (6) Performance Evaluation (19) Performance Expectations (6) Performance Improvement (20) Performance Productivity (41) Performance (196) Personal Characteristics... View Details
- 07 Jul 2019
- HBS Case
Walmart's Workforce of the Future
approach to the customer experience, with an emphasis on employee training and improved ecommerce and automation technology, both on the floor and in back office roles. One foundational move to beef up its technology was Walmart’s $3.3... View Details
- 12 Nov 2013
- First Look
First Look: November 12
product range and a broad customer base. Kvadrat's internal organization had grown and transformed to support this larger business. Now Kvadrat's management team was focused on a number of key initiatives: expansion into Asia, View Details
Keywords: Sean Silverthorne
- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
In January 2023, Professors Willy Shih and Mike Toffel led more than 40 HBS MBA students on site visits to witness the energy transition and innovative sustainable production activities throughout Denmark and the Netherlands, in their new... View Details
- 13 Mar 2007
- First Look
First Look: March 13, 2007
financial returns but are also deeply committed to improving the environment and making a difference in people's lives. Robert Salas, CEO, wants a management system that communicates and motivates Amanco's three high-level goals.... View Details
Keywords: Martha Lagace
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
the equivalent of about 12 billion gallons of gasoline per year, so that even small changes in operating costs per gallon had an enormous impact on the bottom line. Better utilization of existing assets created additional improvements in... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 23 Apr 2024
- In Practice
Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now
With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
- 01 Sep 2023
- News
Action Plan: In Context
Sara Jane Ho (MBA 2012) knows that many people think of etiquette as outdated, nothing more than “stuffy, stuffy old manners.” She has made a career—and now a Netflix series, Mind Your Manners—out of updating this old-fashioned perspective. “I see etiquette as the... View Details
- 21 Jul 2009
- First Look
First Look: July 21
globalization plans are thwarted. Already Latin America's leading candy producer and an exporter to over 100 countries, Arcor analyzes how it can become truly global with production facilities and distribution networks in various regions,... View Details
Keywords: Martha Lagace
- Web
HBS - The year in Review
the world. The pandemic necessitated a complete pause in 2020 and 2021. In 2022, FGI resumed in 15 locations in the United States, and in 2023, more than 1,000 students traveled to 15 global locations to work with project partners on new View Details
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
running around the house," Nanda says. "After seeing its product in the field for some time, iRobot has since improved the original Roomba and is introducing other new View Details
- 18 May 2009
- Research & Ideas
The Unseen Link Between Savings and National Growth
technology expertise they need. And thus the link to savings—to attract an investor, companies must put collateral into the project: money from savings. With access to technology, the company improves its View Details
Keywords: by Sarah Jane Gilbert
- Portrait Project
Albert Chiu
COVID-19. As a chemical engineer, I designed the process to manufacture Moderna and Pfizer’s mRNA COVID-19 vaccines. I developed new technologies to improve how vaccines are manufactured and shortened View Details
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
bloggers are buzzing with guidance about ways to sustain employee engagement and productivity in the chaos of a pandemic. Unfortunately, most Management 101 advice does not recognize that in times like these, the manager's toolkit must... View Details
Keywords: by Boris Groysberg and Susan Seligson
- 23 Aug 2016
- First Look
August 23, 2016
affects interventional cardiologists deciding between two types of cardiac stents. Analyzing 147,000 choices over six years, we find that individuals do respond to negative news by using the focal production tool less often. However, we... View Details
Keywords: Sean Silverthorne
- 16 Dec 2014
- First Look
First Look: December 16
may target the most successful complementors so as to appropriate value from their innovations, or they may target poor performing complementors to improve the platforms' overall quality. Using data from Amazon.com, we analyze the... View Details
Keywords: Sean Silverthorne
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
profit-enhancement opportunities through the repricing of unprofitable customer relationships, process improvements on the shop floor, lower-cost product designs, and rationalized View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- 25 Oct 2016
- First Look
October 25, 2016
knowledge about process and productivity improvements that lower costs while simultaneously maintaining or improving outcomes. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 18 May 2022
- Research & Ideas
Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers
result in banks charging consumers multiple overdraft fees rather than just one, draining significant cash from people living at the edge of their means at a time when inflation is further reducing their buying power. "The misconception is that checking accounts are... View Details