Publications

May 1999 (Revised July 2000)
Teaching Note

Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN

By: Jody H. Gittell and Sandra J. Sucher

Teaching Note for (9-898-172). A rewritten version of an earlier teaching note. View Details

Keywords: Health; Health Care and Treatment; Medical Specialties; Health Testing and Trials; Valuation; Service Operations; Balance and Stability; Production; Demand and Consumers; Risk and Uncertainty; Technology; Health Industry

01 Jun 2020
News

Vital Signs

Halle Tecco (MBA 2011) Halle Tecco (MBA 2011) Halle Tecco (MBA 2011) has been a health care investor since she graduated from HBS. Her fascination with the massive disruptions underway in the industry led her to found the Rock View Details

Keywords: Jen Mele; COVID-19; Ambulatory Health Care Services; Ambulatory Health Care Services

22 Jan 2018
News

The First Five Years: ‘30 Under 30’ Edition

Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

March 2018
Supplement

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Health Industry; Health Industry; United States

01 Mar 2010
News

HBS Grads Make Their Mark in India

Amelio Child Care Founder and CEO Sridevi Raghavan (MBA ’08) Amelio is India’s first on-site child-care services provider. The company helps firms to analyze their employees’ child-care needs and assists clients in opening and managing... View Details

Keywords: child care; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

01 Jun 2006
News

Faculty Books

ensure that alignment is sustained. Redefining Health Care by Michael E. Porter and Elizabeth Olmsted Teisberg (HBS Press) Professor Porter and his colleague argue that health plans, networks, and hospitals... View Details

Keywords: Educational Services; Educational Services

May 2010
Article

Managing the New Primary Care: The New Skills That Will Be Needed

By: Richard Bohmer

Developing new models of primary care will demand a level of managerial expertise that few of today's primary care physicians possess. Yet medical schools continue to focus on the basic sciences, to the exclusion of such managerial topics as running effective teams.... View Details

Keywords: Higher Education; Health Care and Treatment; Management Skills; Managerial Roles; Service Delivery; Practice; Health Industry

01 Mar 2005
News

Better Care at Lower Cost

necessary, most patients are in and out in fifteen minutes, and services are covered by most health insurance plans. The clinics are what Christensen calls a “disruptive delivery mechanism.” Medical... View Details

Keywords: Educational Services; Educational Services; Educational Services

25 Feb 2021
News

Building Hope

advocate for alternative mental health therapies, including the use of psychedelics. In recent years, that has included exploring the use of ketamine as a treatment for depression, through the creation of the Ketamine Fund with his... View Details

Keywords: Daniel Morrell

September 2003 (Revised October 2010)
Case

A Pain in the Hip

By: Richard M.J. Bohmer

Describes in detail the process of diagnosing the cause of a sore hip in a young girl. Referred to the emergency room by her pediatrician, the child is subjected to a set of diagnostic tests over a two-day period, each designed to reduce the uncertainty surrounding the... View Details

Keywords: Production; Service Delivery; Service Operations; Performance Improvement; Health Industry

June 2008 (Revised November 2010)
Supplement

Patient Flow at Brigham and Women's Hospital (B)

By: Anita L. Tucker and Jillian Alexandra Berry

The B Case is an email from the ED Director. He clarifies where the process deviations occurred. View Details

Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts

24 Jan 2005
Research & Ideas

Entrepreneurial Hospital Pioneers New Model

said Khanna, are these: How does someone become an entrepreneur in a developing country? How do they overcome all the barriers? How do they provide market-based services to the poor? Khanna is also working with Shetty on questions... View Details

Keywords: by Martha Lagace; Health

November 2015
Article

Influence of Experience and the Surgical Learning Curve on Long-term Patient Outcomes in Cardiac Surgery

By: Bryan M. Burt, Andrew W. ElBardissi, Robert S. Huckman, Lawrence H. Cohn, Marisa W. Cevasco, James D. Rawn, Sary F. Aranki and John G. Byrne

OBJECTIVE: We hypothesized that increased post-graduate surgical experience correlates with improved operative efficiency and long-term survival in standard cardiac surgery procedures.

METHODS: Utilizing a prospectively collected retrospective database,... View Details

Keywords: Service Delivery; Value; Health Care and Treatment; Experience and Expertise; Health Industry

06 Dec 2012
News

New Thinking on Healthcare Reform

of minicomputers created more of a midpoint (clinics) before desktop PCs became prevalent (home healthcare and services such as MinuteClinic). "We need to bring technology to outpatient clinics and patients' homes so they can provide more... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

01 Mar 2006
News

One-on-One with Dr. Margaret Chan

have died.” Chan, who hails from the People’s Republic of China, obtained her medical degree from the University of Western Ontario in Canada. In 1994, she was named Director of Health for Hong Kong, where she began her public-health... View Details

Keywords: Garry Emmons; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

April 1992 (Revised June 1993)
Case

American Nursing Services, Inc.

By: Leonard A. Schlesinger and Roger H. Hallowell

P.K. Scherle, R.N., founder, president, and owner, struggles with her successful business and focuses on either growth or enhanced profitability. View Details

Keywords: Growth Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Health Industry

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