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  • July 2007 (Revised January 2008)
  • Case

Turnaround at the Veterans Health Administration (A)

By: Amy C. Edmondson, Brian R. Golden and Gary J. Young
Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Transformation; Leadership; Consolidation; Health Care and Treatment; Service Delivery; Health Industry; Health Industry; North and Central America
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Edmondson, Amy C., Brian R. Golden, and Gary J. Young. "Turnaround at the Veterans Health Administration (A)." Harvard Business School Case 608-061, July 2007. (Revised January 2008.)
  • November 2020 (Revised January 2021)
  • Supplement

Bridge International Academies in 2020: Battling Headwinds to Solve Africa's Education Problems

By: Caroline M. Elkins, Tarun Khanna and Joyce J. Kim
By 2020, Bridge International Academies and its "school in a box" model had achieved great scale. By leveraging digital technology and public-private partnerships, they had reached one million children across Africa and India through hundreds of schools. However, the... View Details
Keywords: Entrepreneurship In Africa; Entrepreneurship In Emerging Markets; Bottom Of The Pyramid; Education In Africa; Scale; Partnerships; Education; Entrepreneurship; Emerging Markets; Health Pandemics; Problems and Challenges; Education Industry; Africa
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Elkins, Caroline M., Tarun Khanna, and Joyce J. Kim. "Bridge International Academies in 2020: Battling Headwinds to Solve Africa's Education Problems." Harvard Business School Supplement 521-048, November 2020. (Revised January 2021.)

    Building A Culture of Health

    This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details

    • 20 Apr 2017
    • Cold Call Podcast

    Making Health Insurance That Consumers Actually Like

    Keywords: Re: Regina E. Herzlinger; Health; Health
    • February 8, 2022
    • Article

    Time-Driven Activity-Based Cost Comparison of Treating Five Acute, Low-Severity Conditions

    By: Alan Yang, Andy Hung-Yi Lee, Joseph W. Kopp, Katherine D. Rose, Adam M. Licurse, Philip D. Anderson and Robert S. Kaplan
    In 2017, patients made 145 million visits to emergency departments (EDs), generating $76.3 billion in charges. About a third of ED visits, however, were for conditions that were treatable in lower-resourced settings. We used time-driven activity-based costing (TDABC)... View Details
    Keywords: Time-Driven ABC; Health Care Costs; Activity Based Costing and Management; Health Care and Treatment
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    Yang, Alan, Andy Hung-Yi Lee, Joseph W. Kopp, Katherine D. Rose, Adam M. Licurse, Philip D. Anderson, and Robert S. Kaplan. "Time-Driven Activity-Based Cost Comparison of Treating Five Acute, Low-Severity Conditions." NEJM Catalyst (February 8, 2022).
    • 23 Oct 2020
    • News

    Educating the Whole Student

    over?” The answer: The Primary School, an ambitious experiment in reinventing education to better serve lower-income students, students of color, and their families. The school, which opened its doors in East Palo Alto, California, in... View Details
    Keywords: Educational Services; Educational Services
    • January 2009 (Revised February 2009)
    • Case

    Pitney Bowes: Employer Health Strategy

    By: Michael E. Porter and Jennifer F Baron
    Pitney Bowes, a Fortune 500 mail and document management firm, offered its first health plans in the years following World War II. Over the ensuing decades, Pitney Bowes adapted its approach to employee health amid rising health care costs, shifting employer attitudes... View Details
    Keywords: Cost; Insurance; Policy; Health Care and Treatment; Compensation and Benefits; Employees; Corporate Strategy
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    Porter, Michael E., and Jennifer F Baron. "Pitney Bowes: Employer Health Strategy." Harvard Business School Case 709-458, January 2009. (Revised February 2009.)
    • 02 Mar 2020
    • News

    Educating the Whole Student

    their families. The school, which opened its doors in East Palo Alto, California, in 2016, integrates academics with health care and family support services, all of which is offered tuition free. “We knew... View Details
    Keywords: April White; Educational Services; Educational Services
    • September 1998 (Revised June 1999)
    • Case

    Discovery Health (A)

    A South African health insurance company undertakes a redesign of its prescription drug coverage policy in light of its experiences with Prozac. View Details
    Keywords: Motivation and Incentives; Service Delivery; Insurance; Health Care and Treatment; Insurance Industry; South Africa
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    Chun, Samuel S., and Shaun Matisson. "Discovery Health (A)." Harvard Business School Case 599-046, September 1998. (Revised June 1999.)
    • Teaching Interest

    Healthcare Management

    Instructor, Pasteur Institute CNAM School of Public Health, Bachelor in Healthcare Management.
    Course LP080. View Details
    Keywords: Health; Health Care; Management
    • Teaching

    Overview

    By: Susanna Gallani
    At HBS, Professor Gallani teaches in the Executive Education Program for Leadership Development and in focused Executive Education programs, including Managing Health Care Delivery, Driving Corporate Performance, and several programs focused on the implementation of... View Details
    • 01 Apr 2015
    • Research & Ideas

    The Slow, Steady Battle to Fix Cancer Care

    payment model undoubtedly simplifies billing matters for the patients, the main impetus is to lower health care costs while simultaneously improving quality of care. In the traditional fee-for-service model,... View Details
    Keywords: by Carmen Nobel; Health
    • September 2011 (Revised January 2012)
    • Case

    Telemonitoring at Visiting Nurse Health System

    By: F. Warren McFarlan, Mark Keil and Mala Kaul
    The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality of care provided to at-risk patients who were discharged from hospitals and needed home care. After two years of... View Details
    Keywords: Capital Budgeting; Cost vs Benefits; Risk Management; Technology Adoption; Technological Innovation; Organizational Change and Adaptation; Competitive Strategy; Health Industry; Health Industry
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    McFarlan, F. Warren, Mark Keil, and Mala Kaul. "Telemonitoring at Visiting Nurse Health System." Harvard Business School Case 112-030, September 2011. (Revised January 2012.)
    • 20 Apr 2017
    • News

    Making Health Insurance That Consumers Actually Like

    • 05 Sep 2012
    • What Do You Think?

    Will Business Management Save US Health Care?

    Summing Up What Role Will Management Play in Saving US Health Care? The verdict is in, according to respondents of this month's column: Problems confronting health care in the... View Details
    Keywords: by Jim Heskett; Health
    • summer 1998
    • Article

    The Managerial Revolution in the U.S. Health Care Sector: Lessons from the U.S. Economy

    By: Regina E. Herzlinger
    Keywords: Health Industry; United States
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    Herzlinger, Regina E. "The Managerial Revolution in the U.S. Health Care Sector: Lessons from the U.S. Economy." Health Care Management Review 23, no. 3 (summer 1998): 19–29.
    • July 2022
    • Teaching Plan

    Wellthy: The Economics of Caring

    By: Brian Trelstad
    Teaching Plan for HBS Case No. 320-028. In 2014, Lindsay Jurist-Rosner (MBA ’09) founded Wellthy, a B2C business that coordinates care for working professionals seeking help to support loved ones with chronic diseases or aging parents. With personal experience as a... View Details
    Keywords: B2B Vs. B2C; Future Of Work; Health; Social Entrepreneurship; Growth and Development Strategy; Health Care and Treatment; Recruitment; Corporate Social Responsibility and Impact; Health Industry; United States
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    Trelstad, Brian. "Wellthy: The Economics of Caring." Harvard Business School Teaching Plan 322-076, July 2022.
    • April 2017
    • Teaching Note

    CV Ingenuity (A) and (B)

    By: Regina E. Herzlinger
    Teaching Note for HBS Nos. 315-045 and 315-087. View Details
    Keywords: Health Care; Health Care and Treatment; Health Industry; United States
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    Herzlinger, Regina E. "CV Ingenuity (A) and (B)." Harvard Business School Teaching Note 317-119, April 2017.
    • March 1999 (Revised February 2000)
    • Case

    Patient Care Delivery Model at the Massachusetts General Hospital, The

    By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy
    Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change... View Details
    Keywords: Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
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    Edmondson, Amy C., Richard M.J. Bohmer, and Emily Heaphy. "Patient Care Delivery Model at the Massachusetts General Hospital, The." Harvard Business School Case 699-154, March 1999. (Revised February 2000.)
    • 31 Jan 2018
    • News

    Regi’s ‘Innovating in Health Care’ Case Corner

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