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Show Results For
- All HBS Web
(18,466)
- People (20)
- News (9,053)
- Research (4,158)
- Events (245)
- Multimedia (1,601)
- Faculty Publications (1,795)
- 23 Jun 2015
- News
Navigating the potentially murky world of online reviews
- 2023
- Working Paper
The Benefits of Revealing Race: Evidence from Minority-owned Local Businesses
By: Abhay Aneja, Michael Luca and Oren Reshef
Is there latent demand to support Black-owned businesses? To explore, we analyze a new feature
that made it easier to identify Black-owned restaurants on a large online platform. We find that
labeling restaurants as “Black-owned” increased customer engagement and... View Details
Keywords: Black-owned Businesses; Race; Prejudice and Bias; Ownership; Knowledge Dissemination; Digital Platforms; Consumer Behavior; Food and Beverage Industry
Aneja, Abhay, Michael Luca, and Oren Reshef. "The Benefits of Revealing Race: Evidence from Minority-owned Local Businesses." Harvard Business School Working Paper, No. 23-042, January 2023. (Revised September 2023.)
- Web
Bankruptcy | Baker Library | Bloomberg Center | Harvard Business School
mortgage assets on our balance sheet was a big problem, regardless of any quality or hedging arguments that might be made.” [16] Glen Le Lievre, "Too big to fail." The Wall Street Journal Cartoon Collection, Baker Library, Harvard View Details
- Web
Clubs & Consulting | Social Enterprise | Harvard Business School
bono activities, alumni consulting teams in several cities offer nonprofit organizations business management expertise. Student Clubs The Social Impact Club , the Social Enterprise Conference , and a number of related clubs frequently... View Details
- 30 Jan 2020
- News
Harvard Business School professor shares 4 tips to find your 'edge'
- September 2016
- Supplement
ZenRecruit: Sales Coaching and Performance Reviews
By: Mark N. Roberge
Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details
- 01 Oct 2000
- News
The Class of 1975 in Review
in Sales Management. Earl and Ben may not have been impressed by my originality, but at least they'd have to give me credit for choosing good role models: Gary is now chairman and CEO of Polaroid, and Walt teaches business at sunny... View Details
Keywords: J. Hans Stumm
- Web
Harvard Business School Archives Use Agreement | Baker Library
Harvard Business School Archives Use Agreement The Harvard Business School Archives are available to the Harvard... View Details
- Web
Independent Projects | Social Enterprise | Harvard Business School
internal strategy group to determine the appropriate efficient scale for country offices. Explored interactive media approaches for an organization focused on expanding access to financial services for low-income families. Developed a View Details
- December 2016
- Article
Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud
By: Michael Luca and Georgios Zervas
Consumer reviews are now part of everyday decision making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details
Luca, Michael, and Georgios Zervas. "Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud." Management Science 62, no. 12 (December 2016): 3412–3427.
- 2015
- Working Paper
Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud
By: Michael Luca and Georgios Zervas
Consumer reviews are now part of everyday decision-making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details
Keywords: Information; Competition; Internet and the Web; Ethics; Reputation; Social and Collaborative Networks; Retail Industry; Food and Beverage Industry
Luca, Michael, and Georgios Zervas. "Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud." Working Paper. (May 2015. Revise and resubmit, Management Science.)
- Web
Impact Stories | Social Enterprise | Harvard Business School
Woldridge SPNM 2010 In debating how to approach its support of nonprofit leaders to attend... On Course Ivy So For Ivy So (MBA 2015), the decision to attend business school was a to... Breaking the Cycle of Intergenerational Poverty... View Details