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  • Web

IT Strategy: Improving Service to Support Innovation | Information Technology

IT Strategy: Improving Service to Support Innovation By Kellyn Eaddy on September 20, 2024 Strategic Initiative: 1.05 Service Delivery Improvement Plan Share via Facebook Share via LinkedIn Print Share via email The Opportunity HBS IT... View Details
  • 01 Dec 2020
  • News

The Digital Transformation Of Health Care

The digital revolution has dramatically improved health care delivery and discovery in recent years. Artificial intelligence is enhancing diagnostic machines and enabling wearable medical devices to collect critical data. Automation is... View Details
  • 01 Dec 2013
  • News

Faculty Opinion: Making It Better

to our detriment. Americans and other Western health-care leaders are often unaware of the many advances in health-care management and delivery that are being made "under the radar" in diverse parts of the world. To further disseminate... View Details
Keywords: Herzlinger, Regina; Colleges, Universities, and Professional Schools; Educational Services; Ambulatory Health Care Services; Health, Social Assistance
  • 14 May 2014
  • News

(Re)moving the Needle

You wouldn't think that the lowly, annoying mosquito would have anything to teach researchers working on the cutting edge of drug delivery methodology, but you would be wrong. Have you ever noticed that you don't become aware of a... View Details
Keywords: Robert S. Benchley; medical technology; Scientific Research and Development Services
  • 01 Mar 2019
  • News

Case Study: Off to a Fine Art

logistics business first. The reason? Last-mile delivery is a challenge the world over, but even more so in Mexico—and particularly when your product is sofa-sized. Their solution: Some Bulletin readers suggested partnering with... View Details
Keywords: Jen McFarland Flint
  • Career Coach

Jessica Mbaeliachi

Europe, Latin America, Middle East and Africa. Jessica started her career at GE Healthcare, as a product design engineer. She then went on to join the company's healthcare delivery consulting practice. Upon graduating from HBS, Jessica... View Details
Keywords: Emerging Markets; Health Care
  • August 1982 (Revised May 1986)
  • Case

Lowe Computer Services: Capacity and Service Level Planning

By: James I. Cash Jr.
Keywords: Performance Capacity; Service Delivery; Planning
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  • 01 Jun 2020
  • What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

organization and prepared to challenge its own doctrines about how it operates to drive more resilient features into the entire platform (e.g. supplier partnerships and sourcing under duress, prime membership adjustments) that supplement the unique View Details
Keywords: by James Heskett; Retail
  • Web

Policymakers - Institute For Strategy And Competitiveness

Employers Suppliers Policymakers Policymakers Policymakers Policymakers play a key role in the transition to a value-based health care delivery system. Many older laws and regulations that attempted to prevent fraud and abuse in the... View Details
  • Web

VBHCD Initiative - Institute For Strategy And Competitiveness

HBS ISC About Michael Porter About Michael Porter A Letter from Michael Porter Biography The Essential Porter Honors & Awards Affiliated Organizations & Institutions VBHCD Initiative VBHCD Initiative Cost Measurement Research The Value Based Health Care View Details
  • 11 Dec 2017
  • News

Growing from Within

including our $1 any size soft drink promotion. Our future also requires that we keep challenging ourselves to improve and innovate and we are excited about the way we are elevating the customer experience through more modern restaurants, View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • June 1991 (Revised October 1992)
  • Case

Otis Elevator Co.: Managing the Service Force

By: James I. Cash Jr.
Keywords: Service Delivery; Management
Related
  • Article

Once More: How Do You Improve Customer Service?

By: Frank V. Cespedes
Keywords: Customers; Service Delivery
Related
  • 01 Jun 1998
  • News

Devtosh Khare

The son of a well-traveled Indian ambassador, Devtosh Khare has spent most of his life away from his native land. Born in China, Khare was educated mostly in Belgium, Pakistan, Germany, and the United States. His peripatetic upbringing has given him a command of... View Details
Keywords: Orna Feldman photograph by Webb Chappell
  • 25 Aug 2015
  • Blog Post

Why an MD/MBA from HBS and HMS?

therefore physicians and patients were often frustrated by the design of health care delivery systems. As an aspiring physician, I wanted to understand these conversations. This led me to an internship at a strategy consulting firm, where... View Details
  • Fast Answer

Company, topic, & industry alerts

company, topic, or industry of interest. Click Create alert (near the Search button), Complete the settings, then click Save Alert. Financial Times Click Alerts Hub (bottom of the page under Tools). Follow instructions to set delivery... View Details

    Thomas S. Monaghan

    Monaghan founded the second largest pizza retailer in the United States. He discovered an effective new formula for Domino’s pizza, simplified the menu, limited toppings and pizza sizes, and concentrated on making deliveries in record... View Details
    Keywords: Food & Tobacco
    • 2 Dec 2019
    • Other Presentation

    Increasing Solar Power

    By: Joseph B. Lassiter III and Abby Hopper
    Is increasing solar power the answer? Abby Hopper, president and CEO of the Solar Energy Industries Association, and Professor Joe Lassiter discuss how to deliver reliable, clean, low cost power for people everywhere. View Details
    Keywords: Solar Power; Renewable Energy; Service Delivery
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    • Web

    Self-Catering | About

    beverage at all other campus locations must be supplied by Restaurant Associates (RA). Appropriate foods for self-catering include: bagels, pizza, “take-out” food, chips, non-alcoholic beverages in disposable containers, etc. Classes must not be disrupted by the View Details
    • Web

    Executive Education Courses - Institute For Strategy And Competitiveness

    HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details