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- All HBS Web
(1,826)
- People (1)
- News (239)
- Research (1,407)
- Events (1)
- Multimedia (7)
- Faculty Publications (583)
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
seat," the pressure to provide the analysis and judgment spills over to the senior executive team members, and, in this case, the CIO. Our advice to CIOs and other senior executives is to build a foundation of trust with a... View Details
Keywords: by Martha Lagace
- Web
Global Business Course | HBS Online
compete to craft successful business strategies. 8 weeks, 6-8 hrs/week Enroll by April 24 $1,850 Certificate Disruptive Strategy Professors Rory McDonald & Clayton Christensen Strengthen your capacity to create winning strategies and bring innovations to market by... View Details
- 28 Feb 2012
- First Look
First Look: Feb. 28
argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details
Keywords: Sean Silverthorne
- Web
ARD - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Associates (chemical analysis instruments); and Ionics (water purification). Doriot did not believe in turning companies around for an instant profit but rather staying with them for the long term and... View Details
- 30 Jul 2001
- What Do You Think?
What’s the Future of Corporate Governance?
historic financial measures. In a book that I wrote with Earl Sasser and Len Schlesinger, The Service Profit Chain, we discussed the mounting evidence that customer and employee satisfaction and loyalty are... View Details
Keywords: by James Heskett
- 27 Sep 2011
- First Look
First Look: September 27
two important forms of speaking up. These results can enable managers to solicit ideas from frontline workers that lead to performance improvement. Download the paper: http://www.hbs.edu/research/pdf/11-005.pdf "Learning from View Details
Keywords: Sean Silverthorne
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
reason that the issue of trust arises is that these individuals are expected to exercise judgment—based on specialized knowledge and methods of analysis that they alone are thought to possess—in areas in which their decisions affect the... View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
mean? Desai: People think finance and accounting are fundamentally the same when, in fact, much of the finance approach is a reaction against accounting. If you take the information problem as central, then measuring cash becomes important, as View Details
Keywords: by Dina Gerdeman
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
more importantly, the service induces loyalty and additional phone usage. "For Safaricom it's a profitable opportunity not just because of the fee it makes from the mobile transactions, but because it makes existing View Details
- Web
Recommended Reading - Advancing Racial Equity
slave labor; and (2) analysis on the ways in which the legacies of slavery in institutions of higher education continued in the post-Civil War era to the present day. The collection features broadly themed essays on issues of religion,... View Details
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
concept that has been used to describe phenomena in which retailers use low-price strategies to build market share, to the point where the goal shifts from attracting new customers to building margins and View Details
- 21 Jan 2022
- Blog Post
Tipping Point: Investing in the Women of Kenya’s Coffee Farms
the industry run. Each brightly colored bag of Kahawa 1893 features a prominent QR code that allows purchasers to give to the women behind the beans. “People have been very receptive to the idea,” says Nyamumbo. “Customers tip at restaurants, and they tip their Uber... View Details
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
sellers' product spaces. We find evidence consistent with the former explanation: the likelihood of Amazon's entry is positively correlated with the popularity and customer ratings of third-party sellers' products. We also find that... View Details
Keywords: Dina Gerdeman
- 18 Dec 2012
- First Look
First Look: December 18
greater customer satisfaction and employee retention after six months as compared to (a) socialization that focused on organizational identity (emphasizing the pride to be gained from organizational affiliation) and (b) the organization's... View Details
Keywords: Carmen Nobel
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
networks of companies and organizations are emerging, new ways of competing and collaborating are becoming more important. Old boundaries are withering. The traditional widget-making company maximizing its own profit in a nationally... View Details
Keywords: by Nancy Koehn
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
determining the expected return of, and hence the optimal allocation to, less persistent, more turnover-intensive characteristics. The mean-variance optimal tilts toward value, size, and profitability are roughly equal to each other and... View Details
Keywords: Sean Silverthorne
- 02 Jun 2010
- What Do You Think?
How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?
Those placing the greatest weight on strategy were characterized by Pete DeLisi's observation that "it's hard to perform if you don't have the right solutions, addressing a real need, provided to the right customers when they are... View Details
Keywords: by Jim Heskett
- Web
2022 Reunion Presentations - Alumni
reconceptualizing career development post-pandemic and the implications for us and our organizations. CASE STUDY Behavioral Economics and Choice Architecture: Helping Customers and Employees Make Better Decisions Associate Professor John... View Details
- 01 Sep 2023
- News
The Exchange: Where Ethics Meet Economics
manifesting there? Mike Luca: Tech companies shape the information we see, the products we use, and the markets we participate in. This raises important societal questions about the decisions business leaders make. Is Airbnb facilitating discrimination? Are hidden fees... View Details