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Show Results For
- All HBS Web
(1,991)
- People (2)
- News (554)
- Research (1,023)
- Events (4)
- Multimedia (13)
- Faculty Publications (325)
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- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
Consumers do not bounce from doctor to doctor nearly as often and therefore lack comparative expertise. In many cases, they develop relationships with their caregivers that render their reviews idiosyncratic. 6. Fear of Reprisal. Hotel reviews are numerous and... View Details
- 05 Jul 2006
- Research & Ideas
Reinventing the Dowdy Savings Bond
moderate-income families (LMI) families were given the option of redirecting some of their refund to savings? Would they take advantage? The Tax Test Tufano and a cross-sector team of nonprofit and private sector organizations explored those questions in an View Details
- 15 Nov 2011
- First Look
First Look: November 15
where a firm monetizes its product through sponsors rather than setting prices to its customer base. We analyze strategic interactions between an innovative entrant and an incumbent where the incumbent may imitate the entrant's business... View Details
Keywords: Sean Silverthorne
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
systematically identify opportunities all around them. Martha Lagace: Your work highlights many opportunities for innovation and success despite the serious market conditions facing entrepreneurs. What about past experience and the... View Details
Keywords: by Martha Lagace
- 30 Mar 2010
- First Look
First Look: March 30
judgment tasks and underweighting of rare events in decisions from experience. The current paper presents three laboratory experiments and a field study that explore this pattern. The results suggest that the overestimation and... View Details
Keywords: Sean Silverthorne
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar... View Details
Keywords: Sean Silverthorne
- 16 Jul 2013
- First Look
First Look: July 16
author cites a number of companies that have moved toward or into what he calls "the efficiency frontier." These include Sarvajal, in India, which saves money and eliminates waste by selling direct to customers through its... View Details
Keywords: Anna Secino
- 05 Nov 2013
- First Look
First Look: November 5
value creation for shareholders overall. August 2013 Quarterly Journal of Economics Last-place Aversion: Evidence and Redistributive Implications By: Kuziemko, Ilyana, Ryan Buell, Taly Reich, and Michael Norton Abstract—We present evidence from laboratory View Details
Keywords: Sean Silverthorne
- 01 Feb 2011
- First Look
First Look: Feb. 1
Bonding Stick? A Natural Experiment Involving the Supreme Court and Cross-Listed Firms Authors:Amir N. Licht, Xi Li, and Jordan I. Siegel Abstract Using a natural experiment to overcome the empirical... View Details
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
included virtual onboarding, sales-pipeline restructuring, performance management, M&A acquisition, managing layoffs and furloughs, rethinking the customer experience, and creating financial projections with an unprecedented number of... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
solution identification. To help the hungry, he went to SNAP offices to observe and talk to people applying for food benefits. So, the practicalities involve customer discovery and even some prototyping, but with the public, not to them... View Details
Keywords: by Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
uncertain, ambiguous, and complex (VUCA), Web 2.5-enabled economy. We show that a trio of forces of digital disruption—specifically the disintermediation of the services of instructors and facilitators, the disaggregation of the previously bundled View Details
Keywords: Sean Silverthorne
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
The mission: To sell more laptops. The market: Rural China. The challenge: The business partner wants to know what laptop features would be appealing to customers in rural China. Landing in Shanghai with eight days to find out, a team of... View Details
- 28 Aug 2007
- First Look
First Look: August 28, 2007
users or securing their exclusive affiliation--are costly and risky. Describes less costly staged strategies for building two-sided platforms. With the "vendor to two-sided platform" strategy, a firm starts as a vendor selling products or services to View Details
Keywords: Martha Lagace
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
to look at products as customers do: a way to get a job done. Creating a Positive Professional Image (19,535) In today’s diverse workplace, your actions and motives are constantly under scrutiny. Time to manage your own professional image... View Details
- 13 Mar 2012
- First Look
First Look: March 13
organizational characteristics affect the stringency of monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the standardization and internal monitoring of operations. We test our theory in... View Details
Keywords: Sean Silverthorne
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
(centered) around rapid iteration and customer insight." One way to address the challenge, according to Jeffrey Vetter, is to "separate out forward thinking groups from the day to day business." Dave Schnedler suggested... View Details
Keywords: by Jim Heskett
- 21 Jun 2011
- First Look
First Look: June 21
new customers, and customers that traded on cash in advance terms prior to the crisis disproportionately reduced their purchases. These results can be rationalized by the model whenever 1) misbehavior on the part of the exporter is of... View Details
Keywords: Sean Silverthorne
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
spread the high fixed costs of development and commercialization over their high sales volumes.” Those larger companies also may have benefitted from brand reputation, which could see customers flock to trusted names in a time of... View Details
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
to best negotiate in an uncertain environment? Michael Wheeler advises looking to military science for winning strategies. Career Advancement without Experience Lacking experience, contract workers find it difficult to advance to a job... View Details
Keywords: by Sean Silverthorne