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  • 12 Feb 2009
  • Working Paper Summaries

Platform Competition, Compatibility, and Social Efficiency

Keywords: by Ramon Casadesus-Masanell & Francisco Ruiz-Aliseda; Computer
  • Forthcoming
  • Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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  • 2023
  • Working Paper

Applications or Approvals: What Drives Racial Disparities in the Paycheck Protection Program?

By: Sergey Chernenko, Nathan Kaplan, Asani Sarkar and David S. Scharfstein
We use the 2020 Small Business Credit Survey to study the sources of racial disparities in use of the Paycheck Protection Program (PPP). Black-owned firms are 8.9 percentage points less likely than observably similar white-owned firms to receive PPP loans. About 55% of... View Details
Keywords: Borrowing and Debt; Small Business; Race; Financing and Loans
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    Winning in Emerging Markets: A Roadmap for Strategy and Execution

    Most books thus far on emerging markets are either investing-oriented, or country - or market-specific, or descriptive. No book has definitively targeted the corporate strategists who need a practical framework and assessment tools for analyzing emerging markets,... View Details

    • 09 Dec 2002
    • Research & Ideas

    Unilever—A Case Study

    president of Pepsodent, the thirty-four-year-old Charles Luckman, who was credited with the "discovery" of Bob Hope in 1937 when the comedian was used for an advertisement. Countway was a classic "one man band," whose... View Details
    Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail
    • 13 Nov 2006
    • Working Paper Summaries

    A New Framework for Analyzing and Managing Macrofinancial Risks of An Economy

    Keywords: by Dale F. Gray, Robert C. Merton & Zvi Bodie
    • 12 Nov 2014
    • Working Paper Summaries

    Finance and Social Responsibility in the Informal Economy: Institutional Voids, Globalization, and Microfinance Institutions

    Keywords: by Hao Liang, Christopher Marquis & Sunny Li Sun
    • November 2009
    • Article

    Is it Fair to Blame Fair Value Accounting for the Financial Crisis?

    By: Robert C. Pozen
    When the credit markets seized up in 2008, many heaped blame on "mark to market" accounting rules, which require banks to write down their troubled assets to the prices they'd fetch if sold on the open market - at the time, next to nothing. Recording those assets below... View Details
    Keywords: Cost Accounting; Fair Value Accounting; Financial Crisis; Assets; Governing Rules, Regulations, and Reforms; Crisis Management; Standards; Banking Industry
    Related
    • 01 Jun 2023
    • HBS Case

    A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

    released, their records follow them, casting a pall on their attempts to rejoin society. People with criminal convictions get widespread credit rejections, have limited housing options, and often get their voting rights revoked, sometimes... View Details
    Keywords: by Dina Gerdeman; Apparel & Accessories
    • 27 Sep 2018
    • Research & Ideas

    Religion in the Workplace: What Managers Need to Know

    out from under you.” Related Reading: Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill We May Have Taken Too Much Credit for Easing Workplace Segregation Collaborating Across Cultures What do you think of this research?... View Details
    Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories
    • Web

    Publications - Institute For Strategy And Competitiveness

    sequence of activities required to deliver high-value care. June 2021 Article The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial View Details
    • Web

    A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    Interview Process Spreading the Word The "Hawthorne Effect" Research Links Baker Library | Historical Collections | Site Credits | Digital Accessibility Contact Email: histcollref@hbs.edu © President and Fellows of Harvard College View Details
    • 24 Oct 2016
    • Research & Ideas

    Bernie Madoff Explains Himself

    scheme, I think that’s giving him too much credit as an individual financier, or even as a sinister deviant. He couldn’t have planned such a long-running and extraordinarily devastating fraud in advance even if he tried.” A timeline of... View Details
    Keywords: by Carmen Nobel; Financial Services
    • Web

    Measuring Sentiment & Expectations - Behavioral Finance & Financial Stability

    Data Measuring Sentiment & Expectations Download Data Set in Excel Credit Market Sentiment: High Yield Share Greenwood and Hanson developed the High Yield Share as a measure of credit market sentiment . The... View Details
    • Web

    General Merchants to Commodities Brokers | Baker Library | Bloomberg Center | Harvard Business School

    Skip to Main Content Lehman Brothers Collection Resources Baker Library Collections Corporate Reports Collection R. G. Dun & Co. Credit Reports HBS Cases Baker Old Class Collection Related Archival Collections Bibliography Site View Details
    • 30 Jan 2008
    • Working Paper Summaries

    Cost of External Finance and Selection into Entrepreneurship

    Keywords: by Ramana Nanda
    • Research Summary

    Financial Markets and Corporate Governance

    By: Dwight B. Crane
    Corporate scandals beginning in the late 1990s focused renewed attention on corporate governance, but significant cracks in the governance system also contributed to recent problems. Deregulation and growth of financial markets, as well as changes in the competitive... View Details
    • Forthcoming
    • Article

    The Stock Market and Bank Risk-Taking

    By: David S. Scharfstein and Antonio Falato
    We argue that stock market pressure to generate earnings encourages banks to increase risk. We measure risk using confidential supervisory ratings as well as financial information released in regulatory filings. We document that there is an increase in the risk-taking... View Details
    Keywords: Stock Market; Financial Markets; Business Earnings; Banks and Banking; Risk and Uncertainty
    Related
    • 29 Nov 2010
    • HBS Case

    United Breaks Guitars

    idea." When all is said and done, "United Breaks Guitars" is a funny video with a catchy tune (in fact, Carroll credits it with "breaking" his music career). Sounds a lot like an old-fashioned television... View Details
    Keywords: by Julia Hanna
    • Web

    ハーバード - Global

    Launched in 2002 as non-membership service, the NP Atobarai product has given Japanese consumers an alternative to paying with their credit cards when using ecommerce (EC) websites. Despite having strong adoption and industry low... View Details