Corporate Services - Publications - Faculty & Research

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Globalization - Faculty & Research

international business scholarship and responsible International Business scholarship. Keywords: Corporate Social Responsibility and Impact ; Business Model ; Multinational Firms and Management Citation Find at Harvard Purchase Related... View Details

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Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School

Skip to Main Content Lehman Brothers Collection Resources Baker Library Collections Corporate Reports Collection R. G. Dun & Co. Credit Reports HBS Cases Baker Old Class Collection Related Archival Collections Bibliography Site Credits... View Details

12 Mar 2021
News

My Favorite Case

the facts as they were known a week after the incident occurred and raises a wide range of questions regarding consumer behavior, corporate responsibility, and competitive reaction. I recall only two cases that we spent more than one... View Details

Keywords: Educational Services; Educational Services

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

the example of an online retailer who suddenly sees a monthly shopper stop buying for two months. “Customers just stop using the service but don’t have to tell the company.” In order to manage churn, companies typically use machine... View Details

Keywords: by Michael Blanding; Service; Service; Service

13 Apr 2010
First Look

First Look: April 13

balances the four drives while avoiding negative leadership and leaders who are missing the drive to bond. Order the Book: http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470623845.html Market Heterogeneity and Local Capacity Decisions in View Details

Keywords: Martha Lagace

08 Jan 2008
First Look

First Look: January 8, 2008

Corporation Harvard Business School Case 808-075 Teaches students to diagnose the circumstances under which time pressure can facilitate or hinder creativity. A team's creative "genius", Miles Grady, who previously... View Details

Keywords: Martha Lagace

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HBS - Financials | Supplemental Financial Information

for online, hybrid and face-to-face applications with content that adds dynamic, real-life perspectives to undergraduate, MBA, and executive education programs. Revenue from Corporate Learning products and View Details

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

good corporate citizen at the end of the day, not only do they make it a nicer place to work, but they also help the profitability of the firm compared to those who are at the other extreme,” says Minor, who’s visiting from Northwestern... View Details

Keywords: by Roberta Holland

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Online Entrepreneurship & Innovation Courses | HBS Online

Certificate New Transforming Customer Experiences Professor Ryan Buell Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Enroll by... View Details

Research Summary

Overview

By: Mark L. Egan

When considering how households make investment decisions, Professor Egan became intrigued by the question, “What makes a bank ‘special’ when compared to other lending institutions?” Focusing on empirical industrial organization with applications to finance and... View Details

Keywords: Banking; Financial Advisors; Consumer Finance; Personal Finance; Corporate Finance

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

overview of business history research worldwide aimed at both researchers and practitioners, addressing challenging issues such as globalization, entrepreneurship, corporate governance, technology and innovation, and economic theory and... View Details

Keywords: by Sean Silverthorne

22 Sep 2023
News

Capital Connection

Vernon Beckford (MBA 2013) saw the gap almost immediately. From the beginning of his career in commercial real estate finance—first at Credit Suisse and then later at CW Capital and Global Atlantic Financial Group—Beckford observed Wall Street’s obsession with... View Details

Keywords: Margie Kelley; Real Estate

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The 20th Century Zeitgeist - Leadership

Act Federal Trade Commission established Personal income tax reinstituted Influence: Low 20 1920 s 19 U.S. Steel and Alcoa withstand antitrust accusations Personal and corporate tax rates cut Airmail service... View Details

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its processes, what comes out the other... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

13 Oct 2015
First Look

October 13, 2015

set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper 10% of boss quality increases a... View Details

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Online Leadership Principles Course | HBS Online

Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP I got promoted to a senior project coordinator role just weeks after finishing the course, so I've had the chance to apply many of the... View Details

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

information to music in order to sell advertising. As questions are being raised about the ability of telephone service providers, newspapers, and others to sell subscriptions in the future, I recently asked readers what the future of... View Details

Keywords: by James Heskett

October 2018
Supplement

African Bank Investments Limited (B)

By: Lynn S. Paine and Will Hurwitz

Less than a year after joining the board of African Bank Investments Limited (ABIL), the newest director finds himself in difficult discussions with other directors about removing the struggling company’s CEO. The case is set in South Africa in mid-2014 as shares in... View Details

Keywords: Ethics; Personal Finance; Corporate Accountability; Governing and Advisory Boards; Corporate Governance; Crisis Management; Insurance; Leadership; Management; Risk Management; Financial Services Industry; Financial Services Industry; Financial Services Industry; Africa; South Africa

Citation

Purchase

November 2019 (Revised December 2019)
Case

Marcus by Goldman Sachs

By: Rory McDonald, Samir Junnarkar and David Lane

Five years on from the 2008 financial crisis, Goldman Sachs remained wounded. Revenues at the global investment bank had stagnated below pre-crisis levels, and the firm had yet to rebound from a substantial decline in securities-trading revenues. Marcus by Goldman... View Details

Keywords: Corporate Entrepreneurship; Banks and Banking; Innovation Leadership; Growth and Development Strategy; Growth Management; Organizational Culture; Financial Services Industry; United Kingdom