Publications

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February 2013 (Revised March 2013)
Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry

February 2004 (Revised May 2007)
Case

George Barker

By: John A. Davis

George Barker, the 40-year-old CEO of his family's commercial real estate design and development firm, must deal with the unsatisfactory performance of his brother Peter, who is also in the business. Although Peter's performance is upsetting to George, George feels... View Details

Keywords: Family Business; Leadership Style; Business or Company Management; Performance Evaluation; Problems and Challenges; Family and Family Relationships; Real Estate Industry

24 Jul 2012
First Look

First Look: July 24

information has increased considerably in the last decade, companies are still failing to disclose material information in a comparable format. We believe this has two downsides. On the one hand, companies are not adequately managing important View Details

Keywords: Sean Silverthorne

29 Jan 2008
First Look

First Look: January 29, 2008

whom were above median wealth. This finding suggests that an important part of the positive relationship between personal wealth and entrepreneurship may be driven by the fact that wealthy individuals with lower ability can start new View Details

Keywords: Martha Lagace

15 Feb 2024
News

Startup Shepherds

surprise came early in his entrepreneurial journey. There is no lightbulb moment, Joffe explains in retrospect. “I don’t believe a coconut falls out of the tree, hits you on the head and you have an aha,” he told the authors. He evaluated... View Details

Keywords: April White

December 1998 (Revised August 2004)
Case

Major League Soccer--1996-1998: Now, Later...Never?

By: Stephen A. Greyser and Kirk A. Goldman

Major League Soccer (MLS) has entered the U.S. "big league" sports arena. This case reviews its first several years. Students must determine the basic business model of MLS in the context of changes in the fan acceptance of soccer in the United States. A comparison... View Details

Keywords: Business Model; Success; Performance Evaluation; Sports; Sports Industry; United States

March 2024
Module Note

Accounting Standards for the 21st Century

By: Jonas Heese

Over the past two decades, accounting standards have evolved to meet the demands of a rapidly changing business environment. This module note focuses on understanding the impact of these standards on measuring firm performance and financial position in the context of a... View Details

Keywords: Financial Statements; Standards; Performance Evaluation; Change Management

15 Nov 2011
First Look

First Look: November 15

essential to develop the self-awareness, compassion, emotional intelligence, and authenticity required to be inspired human beings and inspiring leaders. Book: http://www.bkconnection.com/ProdDetails.asp?ID=9781609940072&PG=1&Type=AUTH&PCS=BKP View Details

Keywords: Sean Silverthorne

19 Jan 2022
In Practice

7 Trends to Watch in 2022

hiring in order to attract a sufficient number of applicants to meet their needs. They will also need to relax the many superfluous conditions they have applied in evaluating job seekers. Abandoning business... View Details

Keywords: by HBS News

09 May 2011
Research & Ideas

Moving From Bean Counter to Game Changer

Early Warning System that conveyed the bank's "risk view." Management started using these tools to frame important debates, such as the evaluation of divisional heads' performance at quarterly business... View Details

Keywords: by Kim Girard; Banking

15 Oct 2020
Research & Ideas

IT Job Wages Are No Longer 'Exceptional'

should at least partially explain rising wage inequality in the United States—a widely documented fact—we find evidence to the contrary,” the authors write. The paper, Digital Labor Market Inequality and the Decline of IT Exceptionalism, was written by Harvard View Details

Keywords: by Rachel Layne; Information Technology

Web

Globalization - Faculty & Research

Centers The globalization of business has long encouraged Harvard Business School (HBS) faculty to research international business practices and the effects of globalization.... View Details

28 Jan 2002
Research & Ideas

Read All About It! Newspapers Lose Web War

facing the Internet. Note that in the newspaper industry, digital content initially started with different advertising customers, a different business model, and a whole set of performance characteristics that made it appear unattractive... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation; Information; Publishing

19 Jul 2011
Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

directors. In particular, how does a board really know the leadership style of its senior operating management and the culture of the company for which it has fiduciary responsibility? Most boards do a good job of evaluating their CEOs... View Details

Keywords: by Staff; Journalism & News; Publishing

25 Feb 2025
Blog Post

Making a Broader Impact with Multiple Disciplines: Santosh Iyer (MBA 2020)

emphasizes unconventional thinking and uncovering value where others might see obstacles. I focus on enabling transformative solutions that redefine the boundaries of health care innovation by: Integrating technical and business insights... View Details

September 1991 (Revised January 1997)
Case

Manzana Insurance: Fruitvale Branch (Abridged)

By: Steven C. Wheelwright

Deals with performance assessment and improvement of a service operation in the insurance industry, a market that is highly sensitive to response time. Two branch offices in direct competition are described, and the impact of response time on performance is suggested.... View Details

Keywords: Business Offices; Decision Choices and Conditions; Time Management; Service Operations; Performance Evaluation; Competition; Insurance Industry