Behavior Change - Publications - Faculty & Research

13 Nov 2013
Research & Ideas

Should Men’s Products Fear a Woman’s Touch?

change the identity meanings associated with their brands in general, especially for a brand that has a long history of narrative and storytelling and suddenly wants to shift that narrative in a way that may not be comfortable to current... View Details

Keywords: by Carmen Nobel; Consumer Products; Food & Beverage; Auto

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

Behavior and Human Decision Processes. The benefits of talking it out Zlatev and colleagues conducted six studies involving a total of about 2,500 participants between 2018 and 2020. The results indicated that: Workers trust colleagues... View Details

Keywords: by Pamela Reynolds

26 Jan 2015
Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

inherently stressful on the body, and also lead to unhealthy behaviors like alcoholism and overeating." Other factors the researchers investigated stretched beyond the workplace, for example, work-family conflict, lack of health... View Details

Keywords: by Michael Blanding; Health

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

published in the February issue of The Leadership Quarterly as "Leader Behaviors and the Work Environment for Creativity: Perceived Leader Support." Amabile, an influential scholar on creativity, conducted the research with... View Details

Keywords: by Martha Lagace

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets of customer-service... View Details

Keywords: by Sean Silverthorne; Auto

22 Feb 2022
News

Breaking News

business models and journalism, to support news organizations, and raise the capital to effect large-scale structural change in the industry, says Hansen Shapiro. Currently a senior research fellow at the Tow Center for Digital Journalism... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

Web

Faculty - Race, Gender & Equity

at Harvard Business School. She is a respected authority on branding and brand management, customer... Julie Battilana Joseph C. Wilson Professor of Business Administration Julie Battilana is the Joseph C. Wilson Professor of Business Administration in the... View Details

Web

Shaping the Learning Environment - Christensen Center for Teaching & Learning

encourages students to take risks in the class discussion, but is dismissive of comments that deviate from standard analysis, students will adjust their expectations, and the learning environment and student behavior are likely to View Details

05 Jun 2007
First Look

First Look: June 5, 2007

change in the information set for employees when the incentives and decision rights remain unchanged. Also examines the tradeoffs front-line employees face as they divide their efforts between reaching new customers and increasing the... View Details

Keywords: Martha Lagace

08 Aug 2017
First Look

First Look at Research and Ideas, August 8, 2017

using money to buy time can protect people from the detrimental effects of time pressure on life satisfaction. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52953 Governance Through Shame and Aspiration: Index Creation and Corporate View Details

Keywords: Sean Silverthorne

28 Oct 2014
First Look

First Look: October 28

behavior of observably similar public and private firms using a new data source on private U.S. firms, assuming for identification that closely held private firms are subject to fewer short-termist pressures. Our results show that... View Details

Keywords: Carmen Nobel

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

Khanna: There are many reasons why you can have the rug pulled out from under your feet in developing countries. You have capricious behavior on the parts of opportunistic people, if there are no checks and balances to prevent them from... View Details

Keywords: by Sean Silverthorne

31 Jul 2023
News

Striving for Imperfection

conservationist, and a longtime board member and chair of Patagonia. He’s also an investor and co-founder of Monograph Capital, a life-sciences venture firm. From his perspective across so many sectors and industries, Conn sees a business landscape that is View Details

Keywords: Management of Companies and Enterprises; Management

12 Jun 2018
First Look

New Research and Ideas, June 12, 2018

changes in stockouts or rebalances. We observe no evidence of learning or fatigue. Agent-level heterogeneity in the treatment effects shows that the agents who handle substantially more customer deposits than withdrawals benefit most from... View Details

Keywords: Dina Gerdeman

April 2023
Article

Inattentive Inference

By: Thomas Graeber

This paper studies how people infer a state of the world from information structures that include additional, payoff-irrelevant states. For example, learning from a customer review about a product’s quality requires accounting for the reviewer’s otherwise irrelevant... View Details

Keywords: Cognition and Thinking; Information Types; Behavior; Knowledge Acquisition

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

proportion to their presence in the wider pool of qualified candidates. A fair algorithm may also change the applicants ranked highest, theoretically giving more opportunities for a variety of candidates to make a hiring company’s short... View Details

Keywords: by Michael Blanding; Technology

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details

Keywords: Publishing Industries (except Internet); Information

March 2021
Article

Assortment Rotation and the Value of Concealment

By: Kris J. Ferreira and Joel Goh

Assortment rotation—the retailing practice of changing the assortment of products offered to customers—has recently been used as a competitive advantage for both brick-and-mortar and online retailers. We focus on product categories where consumers may purchase multiple... View Details

Keywords: Assortment Optimization; Retailing; Imperfect Information; Sales; Strategy; Consumer Behavior