Publications

1991
Chapter

Why Massachusetts Struggles

By: Dutch Leonard

Keywords: Massachusetts

December 1974 (Revised February 1985)
Case

Southwest Airlines, a small intrastate carrier serving Dallas, Houston and San Antonio, begins service in 1971 in the face of competition by two larger, entrenched airlines. Improved quality service, lower prices, and innovative advertising and promotional strategy... View Details

Keywords: Competition; Marketing Strategy; Air Transportation; Air Transportation Industry; Texas

November 1991 (Revised June 1992)
Case

AT&T: The Dallas Works (A)

Describes the organizational challenges facing an AT&T plant a few years after the breakup of AT&T. In an effort to empower workers and to unite the factory behind change, management proposes an unusual team-based approach to driving the change. Teaching Objective: To... View Details

Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Organizational Culture; Telecommunications Industry; Texas

February 1989 (Revised August 1989)
Case

Portman Hotel Co.

A brand new hotel has opened with a new service strategy: import to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies,... View Details

Keywords: Business or Company Management; Service Delivery; Employees; Accommodations Industry; Asia; North America

April 1998 (Revised August 2008)
Teaching Note

Lincoln Electric: Venturing Abroad TN

By: Christopher A. Bartlett

Teaching Note for (9-398-095). View Details

Keywords: Manufacturing Industry; Ohio

December 1996 (Revised June 1997)
Case

Trinity College (B)

By: F. Warren McFarlan and Jaan Elias

Supplements the (A) case. View Details

Keywords: Education Industry; Connecticut

December 1995
Teaching Note

Millegan Creek Apartments, The TN

By: William J. Poorvu and John H. Vogel Jr.

Teaching Note for (9-395-118). View Details

Keywords: Real Estate Industry; Banking Industry; Texas

June 1995
Supplement

Northern Telecom and Tong Guang Electronics (A2): Getting to Know Each Other

By: Rosabeth M. Kanter and Pamela A. Yatsko

Reviews subsequent events. View Details

Keywords: Telecommunications Industry; Manufacturing Industry; Canada; China

July 1979 (Revised July 1980)
Case

Dallas Tire Corp. (A)

By: James I. Cash Jr.

Keywords: Consumer Products Industry; Texas

January 1992 (Revised August 1992)
Case

Lexon Corp. (B)

By: Lynn S. Paine

Lexon Corp. lawyers must decide how to respond to two lawsuits challenging the company's interception of electronic mail on privacy grounds. They must also formulate a company policy on e-mail. One suit was filed by an employee dismissed from her job after asking that... View Details

Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Lawsuits and Litigation; Computer Industry; California

June 1991 (Revised January 1996)
Teaching Note

Grosvenor Park, Teaching Note

By: William J. Poorvu and Katherine Sweetman

Teaching Note for (9-390-010). View Details

Keywords: Real Estate Industry; Maryland

August 1989 (Revised January 1992)
Case

Prospect Hill

By: William J. Poorvu and Katherine Sweetman

Bill Hassett, a partner in the Nelson Companies, has to make some important decisions regarding the expansion of Prospect Hill Executive Office Park in Waltham, Massachusetts. The pre-development issues concerning him about the Hillside Building include how to position... View Details

Keywords: Expansion; Growth and Development Strategy; Property; Decisions; Interest Rates; Urban Development; Organizational Structure; Real Estate Industry; Massachusetts

June 1978
Article

How Foreign Businesses Decide to Invest in Massachusetts

By: L. T. Wells Jr.

Keywords: Business Ventures; Investment; Massachusetts

August 2018 (Revised August 2018)
Teaching Note

Brooklyn Lodgers: 78 South Third St., Brooklyn, NY

By: Charles F. Wu and Arthur R. O. Sobral

Teaching Note for HBS No. 219-022. View Details

Keywords: Real Estate; Property; Investment; Management; New York (city, NY); Brooklyn

November 2017
Supplement

Winning (and Losing) the Olympics: Boston 2024 (B)

By: David Fubini, Ethan Bernstein, Mark Saadine, Sarah McAra and James Barnett

A summary of events that occurred after the (A) case, including Los Angeles winning nomination for the 2028 Olympics with assistance from Pagliuca and Boston 2024 bid material. View Details

Keywords: Negotiation; Projects; Los Angeles; Boston

2008
Thesis

Being B-Boys: Style, Identity, and Respect Among New England and Miami Street Dancers

By: Curtis K. Chan

This study examines the phenomenon of a street dance known as "b-boying" to explore how dancers locate, negotiate, and perform identities, as well as the tensions that occur concomitantly. Drawing on data from participant-observation, interviews, and diverse archival... View Details

Keywords: Social Psychology; Identity; Negotiation; Social and Collaborative Networks; Boundaries; Conflict and Resolution; Arts; Northeastern United States; Miami