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  • All HBS Web  (16,695)
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  • All HBS Web  (16,695)
    • People  (26)
    • News  (5,069)
    • Research  (9,394)
    • Events  (64)
    • Multimedia  (570)
  • Faculty Publications  (7,488)
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  • January 1997 (Revised February 1998)
  • Case

Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp.

By: Rosabeth M. Kanter and Thomas Dretler
A consulting firm specializing in diversity and organizational change assists an 18,000-employee bank with a massive culture change effort. View Details
Keywords: Change; Size; Organizational Change and Adaptation; Organizational Culture; Diversification; Consulting Industry; Financial Services Industry
Citation
Educators
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Kanter, Rosabeth M., and Thomas Dretler. "Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp." Harvard Business School Case 897-065, January 1997. (Revised February 1998.)
  • 21 Apr 2011
  • Research & Ideas

Searching for Better Practices in Social Investing

In order to garner the capital necessary to foot the bill for social change, nonprofits need to think less about traditional grants and more in terms of innovation--and so do the organizations that fund them. This was a key message from... View Details
Keywords: by Carmen Nobel; Financial Services
  • Web

Courses by Faculty - Course Catalog

Management, Strategy Fall 2025 Q2 1.5 Livia Alfonsi Negotiation Negotiation, Organizations & Markets Spring 2026 Q3Q4 3.0 Tomomichi Amano IFC: Japan; Exploring Japan's Innovation Ecosystem Strategy, Marketing January 2026 J 3.0 Innovation... View Details
  • 03 Sep 2019
  • Cold Call Podcast

At Booking.com, Innovation Means Constant Failure

Keywords: Re: Stefan H. Thomke; Travel
  • 23 Oct 2000
  • Conference Presentation

Organizational Leadership and Decision-Making: Challenges Facing General Counsel

By: Lynn S. Paine
Keywords: Organizations; Leadership; Decision Making; Law; Problems and Challenges; Legal Services Industry
Citation
Related
Paine, Lynn S. "Organizational Leadership and Decision-Making: Challenges Facing General Counsel." Paper presented at the National Association of College and University Attorneys General Counsel Forum, Stanford, CA, October 23, 2000.
  • 1996
  • Chapter

Innovation at 3M Corporation

By: S. Thomke and A. Nimgade
Keywords: Innovation and Invention; Organizational Change and Adaptation
Citation
Related
Thomke, S., and A. Nimgade. "Innovation at 3M Corporation." In Strategic Management of Technology and Innovation. 2nd ed. by R. Burgelman, M. A. Maidique, and S. C. Wheelwright. Burr Ridge, IL: Irwin/McGraw-Hill, 1996.
  • Winter 2023
  • Article

Moral Firms?

By: Rebecca Henderson
Building a new political economy requires transforming our markets, our institutions, and our policy and regulatory regimes. In this essay, I argue that it also requires transforming the purpose of the firm: from a singular focus on maximizing financial returns to the... View Details
Keywords: Transformation; Mission and Purpose; Economy
Citation
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Henderson, Rebecca. "Moral Firms?" Daedalus 152, no. 1 (Winter 2023): 198–211.
  • November 2017
  • Editorial

Facebook, BlackRock, and the Case for Purpose-Driven Companies

By: George Serafeim
Purpose-driven companies have been shown to outperform their peers over the long term. But purpose-driven companies are also hard to come by. Why is that? Because purpose is costly. At the very least, it requires a credible commitment to that purpose. And credible... View Details
Keywords: Facebook; BlackRock; Purpose; Corporate Purpose; ESG; Short-termism; Mission and Purpose; Corporate Governance; Leadership
Citation
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Serafeim, George. "Facebook, BlackRock, and the Case for Purpose-Driven Companies." Harvard Business Review (website) (January 16, 2018).
  • February 2017
  • Teaching Note

India's Amul: Keeping Up with the Times

By: Tarun Khanna, Rohit Deshpandé and Namrata Arora
Teaching Note for HBS No. 516-116. View Details
Keywords: Globalization; Expansion; Dairy; India; Cooperatives; Milk; Leadership; Agriculture; Agribusiness; Competition; Marketing; Organizational Change and Adaptation; Agriculture and Agribusiness Industry; India
Citation
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Khanna, Tarun, Rohit Deshpandé, and Namrata Arora. "India's Amul: Keeping Up with the Times." Harvard Business School Teaching Note 517-105, February 2017.
  • April 2015
  • Supplement

Cynthia Carroll at Anglo American Video Supplement

By: Gautam Mukunda
This is a video supplement for the Cynthia Carroll at Anglo American case series. The video features Cynthia Carroll reflecting on her implementation of organizational transformation at Anglo American in regards to the mining company's safety culture. View Details
Keywords: Leadership And Change Management; Leadership, Personal Strategy & Style; Change Management; Change; Safety; Organizational Culture; Leadership; Leadership Style; Mining Industry; South Africa
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Mukunda, Gautam. "Cynthia Carroll at Anglo American Video Supplement." Harvard Business School Video Supplement 415-706, April 2015.
  • Winter 2016
  • Article

Improving Store Liquidation

By: Nathan Craig and Ananth Raman
This paper introduces methods for increasing the efficiency of retail store liquidation, which we define as the time-constrained divestment of retail outlets through an in-store sale of inventory. The retail industry depends extensively on liquidation, not only as a... View Details
Keywords: Organizational Change and Adaptation; Operations; Investment; Retail Industry
Citation
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Craig, Nathan, and Ananth Raman. "Improving Store Liquidation." Manufacturing & Service Operations Management 18, no. 1 (Winter 2016): 89–103.
  • September 2013 (Revised August 2024)
  • Exercise

Process Analytics Simulation: Solutions

By: Robert S. Huckman, Aizan Radzi, Willy Shih, Roy D. Shapiro and Michael W. Toffel
A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits. View Details
Keywords: Operations; Business Processes; Performance; Measurement and Metrics
Citation
Related
Huckman, Robert S., Aizan Radzi, Willy Shih, Roy D. Shapiro, and Michael W. Toffel. "Process Analytics Simulation: Solutions." Harvard Business School Exercise 614-029, September 2013. (Revised August 2024.)
  • June 1994 (Revised October 2001)
  • Supplement

Mrs. Fields, Inc. 1993

By: Lynda M. Applegate and Keri O. Pearlson
A compilation of press remarks that detail the changes in control and management initiated by the company. View Details
Keywords: Organizational Change and Adaptation; Management Systems; Food and Beverage Industry
Citation
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Applegate, Lynda M., and Keri O. Pearlson. "Mrs. Fields, Inc. 1993." Harvard Business School Supplement 194-066, June 1994. (Revised October 2001.)
  • First Quarter 2013
  • Article

Big Data in the Age of the Telegraph

By: Caitlin C. Rosenthal
Daniel McCallum's 1854 organizational chart for the New York and Erie Railroad resembled a tree rather than a pyramid. It empowered frontline managers by clarifying data flows. View Details
Keywords: Big Data; Telegraph; Organizational Charts; History; Data and Data Sets; Business History; Information Technology; Organizational Structure; Rail Industry
Citation
Read Now
Related
Rosenthal, Caitlin C. "Big Data in the Age of the Telegraph." McKinsey Quarterly, no. 1 (First Quarter 2013): 13–18.
  • Fall 2012
  • Article

The Flattening Firm—Not As Advertised

By: Julie Wulf
For decades, management consultants and the popular business press have urged large firms to flatten their hierarchies. Flattening (or delayering, as it is also known) typically refers to the elimination of layers in a firm's organizational hierarchy and the broadening... View Details
Keywords: Organizational Structure; Governance Controls; Decision Making
Citation
Read Now
Related
Wulf, Julie. "The Flattening Firm—Not As Advertised." California Management Review 55, no. 1 (Fall 2012): 5–23.
  • 31 Mar 2011 - 1 Apr 2011
  • Conference Presentation

Organizational Toolmaking: Transformations in the Influence of Experts

By: Anette Mikes
Keywords: Organizations; Power and Influence; Transformation
Citation
Related
Mikes, Anette. "Organizational Toolmaking: Transformations in the Influence of Experts." Paper presented at the Workshop on Management Accounting as a Social and Organizational Practice, Paris, France, March 31–April 1, 2011.
  • Comment

Professional Practice: Nonprofit Agency Challenges

By: Alnoor Ebrahim
Keywords: Practice; Nonprofit Organizations; Problems and Challenges
Citation
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Related
Ebrahim, Alnoor. "Professional Practice: Nonprofit Agency Challenges." Journal of Policy Analysis and Management 29, no. 3 (Summer 2010): 628–632. (Comment.)
  • 2009
  • Chapter

Creating Common Ground: Propositions about Effective Intergroup Leadership

By: Rosabeth M. Kanter
Keywords: Groups and Teams; Leadership; Organizational Design
Citation
Related
Kanter, Rosabeth M. "Creating Common Ground: Propositions about Effective Intergroup Leadership." In Crossing the Divide: Intergroup Leadership in a World of Difference, edited by T. Pittinsky. Harvard Business Press, 2009.
  • August 2004
  • Supplement

CARE Commercials

By: John A. Quelch
Six television commercials illustrate CARE's current mission and branding strategy. Supplements the case. View Details
Keywords: Mission and Purpose; Brands and Branding
Citation
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Quelch, John A. "CARE Commercials." Harvard Business School Video Supplement 505-706, August 2004.
  • May 2003
  • Case

Environmental Defense

By: Forest L. Reinhardt
Analyzes the strategy and management of Environmental Defense, a leading environmental advocacy group, emphasizing the group's activity in the energy and agribusiness industries. From a strategy formulation standpoint, the case encourages students to think of the... View Details
Keywords: Strategy; Nonprofit Organizations; Energy; Relationships; Agribusiness; Agriculture and Agribusiness Industry; Energy Industry
Citation
Find at Harvard
Related
Reinhardt, Forest L. "Environmental Defense." Harvard Business School Case 703-029, May 2003.
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