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Show Results For
- All HBS Web
(1,423)
- News (384)
- Research (960)
- Events (4)
- Multimedia (1)
- Faculty Publications (343)
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
of that can, in fact, be counterproductive. Q: Could you give an example of that? A: Frei: Well, we're all pretty familiar with the litany of problems in health care, but let me give you an example of a renowned health care organization that has embraced the concept of... View Details
- 10 Apr 2007
- First Look
First Look: April 10, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607064 Ascent Media Group (B) Harvard Business School Supplement 607-080 Supplements the (A) case. Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607080 View Details
Keywords: Martha Lagace
- 25 Jul 2017
- First Look
First Look at New Research and Ideas: July 25, 2017
different types of seats are filled) on distributional objectives is comparable to the effect of adjusting reserve sizes. Either lowering the precedence order positions of reserve seats at a school or increasing the number of reserve... View Details
Keywords: Carmen Nobel
- September 1999 (Revised July 2006)
- Case
Juice Guys (A)
By: Joseph B. Lassiter III, Sharon Lee Fox and Cynthia Rushmore Kuechle
The case explores who the customers are for a new beverage product, their desires as customers for this product, and their desires when ordering this product from a local specialty store location. View Details
Keywords: Entrepreneurship; Product Launch; Product Positioning; Customer Relationship Management; Consumer Behavior; Commercialization; Customer Satisfaction; Food and Beverage Industry
Lassiter, Joseph B., III, Sharon Lee Fox, and Cynthia Rushmore Kuechle. "Juice Guys (A)." Harvard Business School Case 800-122, September 1999. (Revised July 2006.)
- 09 Jun 2009
- First Look
First Look: June 9
has a positive effect on current hours. As we show, the model also has reasonable implications for stock prices. We estimate our model for data post-1984 and show that the innovations shock accounts for nearly a third of the variation in... View Details
Keywords: Martha Lagace
- 05 May 2003
- What Do You Think?
Is This a Golden Era for Marketing Productivity?
'voice' into action is the way to reach a 'golden era' in marketing productivity." Whether the real potential for improvement in marketing productivity primarily lies in the minds and behaviors of existing or potential customers will... View Details
Keywords: by James Heskett
- 27 Mar 2019
- News
Fulfilling Their Promise
have graduated high school and are now in a position to mentor the next generation. Over the last 15 years, Girls Group has worked with 500 young women, many of whom now serve as mentors themselves. Photo courtesy of Susan Schooner While... View Details
- 28 Apr 2003
- Research & Ideas
Shareholders Key to Corporate Reform
sidebar "Are Board Self-Evaluations Enough?") Separate The Positions Of Chairman And Ceo. This suggestion is hardly novel—in fact, splitting the positions is a common practice in many boardrooms... View Details
- 24 Jul 2018
- News
How Amy Hood Won Back Wall Street and Helped Reboot Microsoft
described as giving her team “room to run,” and offering the following anecdote: Bridgette Link runs Modern Finance and has broad discretion to determine what kinds of tools will make the most positive impact on her staff. Link says her... View Details
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
elite reviewer more likely to post a positive review, too—or a negative one. Of course, some reviewers care more about their reputation on Yelp than others; while others may prefer to never deviate from their prior reviews. How product... View Details
- 20 Apr 2020
- News
To Build Connection in Quarantine, Clubs Go Virtual
we ask, ‘how can we have a positive impact to bring down the COVID-19 numbers?’” Lundgren says attendance has steadily climbed as the pandemic wears on, as people seek both practical guidance—how to stay safe, wear a mask, etc—as well as... View Details
Keywords: Margie Kelley
- 18 Jun 2012
- Research & Ideas
Better by the Bunch: Evaluating Job Candidates in Groups
produced one of the most exciting papers that I have worked on." The idea for the paper grew from a conundrum that Bohnet faced when she became faculty director of the Kennedy School's Women and Public Policy Program (WAPPP). Although she'd built a career on using... View Details
Keywords: by Maggie Starvish
- 01 Jun 2006
- News
Getting on Board
corporate board consideration.” As you organize your campaign, Stautberg says, “It’s best to cast a wide net. Networking is essential,” she emphasizes. “Who knows you and respects your capabilities? If you have a positive relationship... View Details
- 26 Jul 2016
- News
Alumni Capture the Essence of Pokemon GO Craze
company should “partner with more brands [and] structure rewards for retention.” Still other alumni, however, see risk: “Unless you go for original positioning that fits your brand (rather than replicating), you’ll fail,” said Alex... View Details
Keywords: Arts, Entertainment
- 01 Jun 2022
- News
Blissful Thinking
down a gratitude helps your visual cortex “replay” the positive experience. For example, today I wrote: I will let go of...comparing my podcast to Tim Ferriss’s podcast. I am grateful for...pulling a Kleenex out of the dryer and... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
strategic behavior by any party. In opening-up improvisations: Relational acts bring the parties together. The parties make positive value statements throughout the negotiation and typically assume mutual... View Details
Keywords: by Kathleen L. McGinn
- 01 Jun 1996
- News
1996 Global Alumni Conference Probes "Information Revolution"
be measured only in terms of its past when its leadership in information technology is pointing toward the future. As Barrett put it: "We spend a great deal of time at my company on IT. It's important - and it's good to see - that HBS is exercising a View Details
Keywords: Daniel Penrice
- September 1999 (Revised February 2004)
- Case
Juice Guys (B)
By: Joseph B. Lassiter III, Sharon Lee Fox and Cynthia Rushmore Kuechle
The case explores who the customers are for a new beverage product, their desires as customers for this product, and their desires when ordering this product from a local specialty store location. View Details
Keywords: Entrepreneurship; Product Launch; Product Positioning; Customer Relationship Management; Consumer Behavior; Commercialization; Customer Satisfaction; Food and Beverage Industry
Lassiter, Joseph B., III, Sharon Lee Fox, and Cynthia Rushmore Kuechle. "Juice Guys (B)." Harvard Business School Case 800-123, September 1999. (Revised February 2004.)
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
identified four different approaches people used to perform necessary evils effectively, so that the task got done and the victims were treated with decency and respect.” Margolis, an associate professor of business administration in the Organizational View Details
Keywords: by Martha Lagace
- 10 Aug 2017
- News
Skydeck Live: The Happiness Equation
since 1955. We haven't budged. So, then I think about, look, we want it more than anything else, we don't got it yet, so what do we do? And then, we look at a lot of the emerging positive psychology research, in particular, there's a... View Details