Publications

July 2002 (Revised April 2003)
Case

QuickMedx Inc.

By: Richard M.J. Bohmer and Jonathan P Groberg

QuickMedx has created a chain of small kiosks, located in drugstores and shopping malls in the Minneapolis area, that cater to patients with a limited range of very simple primary care conditions. Service is rapid and cheap and patients wait only a few minutes to be... View Details

Keywords: Health Care and Treatment; Decision Making; Disruptive Innovation; Expansion; Service Delivery; Business Processes; Design; Management; Health Industry

15 Jan 2013
First Look

First Look: January 15

into account, significant differences emerge between taxes that are equivalent in standard models but generate different information on taxable transactions. Download the paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=43830 When Supply-Chain View Details

Keywords: Sean Silverthorne

21 Mar 2017
First Look

First Look at New Research, March 21

between groups, that then contributes to disruptive misunderstandings and mistrust. This module prepares students with the knowledge and skills necessary to address these challenges. Purchase this... View Details

Keywords: Sean Silverthorne

01 Mar 2016
First Look

March 1, 2016

which he credited with helping to create a performance-driven, transparency-focused culture, was an information technology dashboard system that provided managers and front-line workers with a wealth of real-time information. Would the View Details

Keywords: Sean Silverthorne

13 Mar 2005
Research & Ideas

Reinforcing Values: A Public Dressing Down

privately expressed their support to Levy; they too had been offended by their peer's presumptuousness. More broadly, the open criticism served to powerfully reinforce new norms while curbing disruptive behavior. It was as close to a... View Details

Keywords: by David A. Garvin & Michael A. Roberto

July 2022
Teaching Note

Arçelik (A), (B): From a Dealer Network to an Omnichannel Experience

By: Ayelet Israeli, Fares Khrais and Menna Hassan

Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details

22 Apr 2020
Research Event

How Investors Are Sizing Up Climate Change’s Risks—and Opportunities

rising sea levels. Physical risks reflect “the potential for losses as climate-related changes disrupt business operations, destroy capital and interrupt economic activity,” according to Kevin Stiroh, executive vice president of the... View Details

Keywords: by Danielle Kost; Financial Services

04 Dec 2012
First Look

First Look: December 4

are incompatible mediated the relationship between ambient cultural disharmony and creativity. Alternative mechanisms such as negative affect and cognitive disruption were not viable mediators. Although ambient cultural disharmony View Details

Keywords: Carmen Nobel

13 Jun 2017
First Look

First Look at New Research and Ideas, June 13

of their use. Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/314097-PDF-ENG Harvard Business School Case 717-506 CarMax, Inc.: Disrupting the Used-Car Market No abstract available. Purchase this... View Details

Keywords: Sean Silverthorne

01 Oct 2001
Research & Ideas

Five Questions for Stuart Gilson

return the business to a sound footing. Or the resulting restructuring may severely disrupt the business. If it is necessary to layoff 20 percent of your workforce to achieve the same cost efficiency as your competitors, better to do this... View Details

Keywords: by Sean Silverthorne

February 2018
Case

Amazon, Google, and Apple: Smart Speakers and the Battle for the Connected Home

By: Rajiv Lal and Scott Johnson

Amazon, Google, and Apple all offer their own smart speaker. The devices represent each firm's entry point into the connected home market. All three companies come into the space with their own strengths and weaknesses. Who will win? View Details

January 2025
Supplement

Wendell Weeks at Corning Inc.

By: Ryan Raffaelli

Keywords: Innovation and Invention; Innovation Strategy; Technological Innovation; Disruptive Innovation; Information Technology; Leadership; Health Pandemics; Technology Industry; United States; New York (city, NY)

September 2014
Supplement

Netflix: Designing the Netflix Prize (B)

By: Karim R. Lakhani, Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Stephanie Healy Pokrywa and Greta Friar

This supplemental case follows up on the Netflix Prize Contest described in Netflix: Designing the Netflix Prize (A). In the A case, Netflix CEO Reed Hastings must decide how to organize a crowdsourcing contest to improve the algorithms for Netflix's movie... View Details

Keywords: Crowdsourcing; Prizes; Digitization; Algorithms; Recommendation Software; Disruption; Transformation; Collaborative Innovation and Invention; Technological Innovation; Knowledge Sharing; Applications and Software

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

other financial options and essentially ignoring lower-income and rural populations. The service was also poorly marketed, says Lal, and the lengthy registration process was so onerous that M-Pesa agents were dropping out because the long lines created by slow... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

both online and in-store, which can reduce stores' ability to upsell, make complementary sales (recall the Best Buy example), and make impulse sales (think candy at the checkout), resulting in smaller shopping baskets. This basket View Details

Keywords: Re: Rajiv Lal; Retail

22 Sep 2014
Op-Ed

Online Banks Fill Funding Needs for Small Business

these marketplaces is that they mitigate one of the biggest problems borrowers and lenders face: search costs. Typically, these marketplaces earn revenue by charging a small fee on top of the loan if the borrower gets funded and accepts the terms of a loan from its... View Details

Keywords: by Karen Mills; Banking; Financial Services

12 Dec 2006
First Look

First Look: December 12, 2006

populations. The authors call it "catalytic innovation." Based on Clayton Christensen's disruptive-innovation model, catalytic innovations challenge organizational incumbents by offering simpler, good-enough solutions aimed at underserved groups. Unlike View Details

Keywords: Martha Lagace

March 2019 (Revised May 2019)
Case

Fetchr: A New Way of Last Mile Delivery

By: V.G. Narayanan and Eren Kuzucu

By mid-2016, five years of aggressive growth had transformed Fetchr from a small logistics startup to a 1,000-employee, full-fledged last-mile delivery company operating across four countries in the Middle East and North Africa (MENA). Already beneficiaries of the... View Details