delivery - Publications - Faculty & Research

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop floor-unannounced-and tinker with the... View Details

Keywords: by Deborah Blagg; Service

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Residents & Fellows Course - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details

Thomas S. Monaghan

Monaghan founded the second largest pizza retailer in the United States. He discovered an effective new formula for Domino’s pizza, simplified the menu, limited toppings and pizza sizes, and concentrated on making deliveries in record... View Details

Keywords: Food & Tobacco

Samuel Insull

Insull centralized utility delivery and created a new business model called customer ownership, or people’s capitalism. This utility delivery approach rapidly spread throughout the country during the 1920s... View Details

Keywords: Utilities & Energy

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Executive Education Courses - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details

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The Institute for Cancer Care Innovation - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network The Institute for Cancer... The... View Details

10 AM – 11 AM EDT, 22 Oct 2015
Webinars: Trending@HBS

Collective Impact: An Innovative Approach to Improving Public Education

In this webinar, Professor Grossman will describe an innovative approach to improving public education Collective Impact and how you can get involved to help transform public education in the communities you care about. View Details

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Eva Cai | MBA

Eva Cai Bioengineering (SB) Quincy 2021 Cohort 3 As a perpetual learner and bioengineer, I am excited to explore how business perspectives can shape and improve the effectiveness of engineering solutions. Tech areas of interest: Drug View Details

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Getting Involved - Institute For Strategy And Competitiveness

Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

organization and prepared to challenge its own doctrines about how it operates to drive more resilient features into the entire platform (e.g. supplier partnerships and sourcing under duress, prime membership adjustments) that supplement the unique View Details

Keywords: by James Heskett; Retail

Career Coach

Jessica Mbaeliachi

Europe, Latin America, Middle East and Africa. Jessica started her career at GE Healthcare, as a product design engineer. She then went on to join the company's healthcare delivery consulting practice. Upon graduating from HBS, Jessica... View Details

Keywords: Emerging Markets; Health Care

01 Jun 2016
News

Case Study: On the Table

style-driven business, but go with it. —Ted Hibben (MBA 1986) Start the delivery operation but structure it for spin-off, because there’s clearly an opportunity for e-commerce logistics in Mexico. As part of the startup, look for other... View Details

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Esther Koh | MBA

Esther Koh Bioengineering (SB), Secondary in Global Health & Health Policy Kirkland 2022 Cohort 3 Bridging experiments in the lab with commercialization strategies in industry fuels my drive to turn innovative delivery medical device... View Details

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VBHCD Initiative - Institute For Strategy And Competitiveness

Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details

Article

Efficiencies and Regulatory Shortcuts: How Should We Regulate Companies like Airbnb and Uber?

By: Benjamin Edelman and Damien Geradin

New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and consumers to transact with relative ease and increased trust. These platforms provide notable benefits including reducing... View Details

Keywords: Platforms; Regulation; Sharing Economy; Uber; Airbnb; Universal Service; Insurance; Market Platforms; Service Delivery; Software; Service Industry

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Self-Catering | About

beverage at all other campus locations must be supplied by Restaurant Associates (RA). Appropriate foods for self-catering include: bagels, pizza, “take-out” food, chips, non-alcoholic beverages in disposable containers, etc. Classes must not be disrupted by the View Details

John C. Emery, Jr.

Emery continued the rapid expansion of his father’s business – creating a $1 billion plus business. Between 1968 and 1980, Emery ranked as one of the leading financial performers in the United States. Under his leadership, Emery dominated the large,... View Details

Keywords: Transportation

01 Sep 2018
News

Ask the Expert: Delivering the Goods

to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t alone in the search for last-mile... View Details

Keywords: Jen McFarland Flint

John A. Hartford

Under John Hartford’s management, A&P became a large integrated business empire. In 1937, he switched A&P to a supermarket operation from its base as a delivery store, which enabled him to offer even lower prices. By the... View Details

Keywords: Retail

01 Mar 2010
News

A Helping Hand for Health Care

The HBS Buffalo Club continued its tradition of sponsoring community leaders for HBS Executive Education courses by sending senior management teams from two of the area’s health-care providers to the School’s new Managing Health- care View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

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