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  • All HBS Web  (1,757)
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  • All HBS Web  (1,757)
    • People  (1)
    • News  (263)
    • Research  (1,205)
    • Events  (4)
    • Multimedia  (22)
  • Faculty Publications  (935)
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  • Web

Residents & Fellows Course - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details
  • 01 Sep 2008
  • News

In Africa, Porter Sees Lessons for Health Care

the highlands of east Africa, it is HIV and TB patients to whom Porter listens intently as they describe their care and treatment. It’s July 2007, and Porter is on a fact-finding trip to Rwanda, part of his work for the Global Health View Details
Keywords: HIV/AIDS; Ambulatory Health Care Services; Health, Social Assistance
  • Article

Efficiencies and Regulatory Shortcuts: How Should We Regulate Companies like Airbnb and Uber?

By: Benjamin Edelman and Damien Geradin
New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and consumers to transact with relative ease and increased trust. These platforms provide notable benefits including reducing... View Details
Keywords: Platforms; Regulation; Sharing Economy; Uber; Airbnb; Universal Service; Insurance; Market Platforms; Service Delivery; Software; Service Industry
Citation
Read Now
Related
Edelman, Benjamin, and Damien Geradin. "Efficiencies and Regulatory Shortcuts: How Should We Regulate Companies like Airbnb and Uber?" Stanford Technology Law Review 19, no. 2 (2016): 293–328.
  • Web

Eva Cai | MBA

Eva Cai Bioengineering (SB) Quincy 2021 Cohort 3 As a perpetual learner and bioengineer, I am excited to explore how business perspectives can shape and improve the effectiveness of engineering solutions. Tech areas of interest: Drug View Details
  • 09 Apr 2016
  • News

Introducing Panera 2.0

As Panera Bread opens its 2,000 location, founder and CEO Ron Shaich (MBA 1978) is preparing to launch Panera 2.0, the company’s ambitious plan to use technology to speed up the ordering process and enhance delivery options. Shaich tells... View Details
  • Web

Executive Education Courses - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details
  • Web

Esther Koh | MBA

Esther Koh Bioengineering (SB), Secondary in Global Health & Health Policy Kirkland 2022 Cohort 3 Bridging experiments in the lab with commercialization strategies in industry fuels my drive to turn innovative delivery medical device... View Details
  • Web

The Institute for Cancer Care Innovation - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network The Institute for Cancer... The... View Details

    Thomas S. Monaghan

    Monaghan founded the second largest pizza retailer in the United States. He discovered an effective new formula for Domino’s pizza, simplified the menu, limited toppings and pizza sizes, and concentrated on making deliveries in record... View Details
    Keywords: Food & Tobacco
    • 01 Jun 2020
    • What Do You Think?

    Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

    organization and prepared to challenge its own doctrines about how it operates to drive more resilient features into the entire platform (e.g. supplier partnerships and sourcing under duress, prime membership adjustments) that supplement the unique View Details
    Keywords: by James Heskett; Retail

      Samuel Insull

      Insull centralized utility delivery and created a new business model called customer ownership, or people’s capitalism. This utility delivery approach rapidly spread throughout the country during the 1920s... View Details
      Keywords: Utilities & Energy
      • Career Coach

      Jessica Mbaeliachi

      Europe, Latin America, Middle East and Africa. Jessica started her career at GE Healthcare, as a product design engineer. She then went on to join the company's healthcare delivery consulting practice. Upon graduating from HBS, Jessica... View Details
      Keywords: Emerging Markets; Health Care
      • 10 AM – 11 AM EDT, 22 Oct 2015
      • Webinars: Trending@HBS

      Collective Impact: An Innovative Approach to Improving Public Education

      In this webinar, Professor Grossman will describe an innovative approach to improving public education Collective Impact and how you can get involved to help transform public education in the communities you care about. View Details
      • Web

      IT Strategy: Improving Service to Support Innovation | Information Technology

      IT Strategy: Improving Service to Support Innovation By Kellyn Eaddy on September 20, 2024 Strategic Initiative: 1.05 Service Delivery Improvement Plan Share via Facebook Share via LinkedIn Print Share via email The Opportunity HBS IT... View Details
      • Web

      Videos - Institute For Strategy And Competitiveness

      Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details
      • June 1991 (Revised October 1992)
      • Case

      Otis Elevator Co.: Managing the Service Force

      By: James I. Cash Jr.
      Keywords: Service Delivery; Management
      Citation
      Find at Harvard
      Related
      Cash, James I., Jr. "Otis Elevator Co.: Managing the Service Force." Harvard Business School Case 191-213, June 1991. (Revised October 1992.)
      • Article

      Once More: How Do You Improve Customer Service?

      By: Frank V. Cespedes
      Keywords: Customers; Service Delivery
      Citation
      Find at Harvard
      Related
      Cespedes, Frank V. "Once More: How Do You Improve Customer Service?" Business Horizons 35, no. 2 (March–April 1992): 58–67.
      • 01 Jun 1998
      • News

      Devtosh Khare

      The son of a well-traveled Indian ambassador, Devtosh Khare has spent most of his life away from his native land. Born in China, Khare was educated mostly in Belgium, Pakistan, Germany, and the United States. His peripatetic upbringing has given him a command of... View Details
      Keywords: Orna Feldman photograph by Webb Chappell
      • 14 May 2014
      • News

      (Re)moving the Needle

      You wouldn't think that the lowly, annoying mosquito would have anything to teach researchers working on the cutting edge of drug delivery methodology, but you would be wrong. Have you ever noticed that you don't become aware of a... View Details
      Keywords: Robert S. Benchley; medical technology; Scientific Research and Development Services
      • Web

      Self-Catering | About

      beverage at all other campus locations must be supplied by Restaurant Associates (RA). Appropriate foods for self-catering include: bagels, pizza, “take-out” food, chips, non-alcoholic beverages in disposable containers, etc. Classes must not be disrupted by the View Details
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