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Show Results For
- All HBS Web
(2,198)
- People (9)
- News (1,215)
- Research (727)
- Events (8)
- Multimedia (5)
- Faculty Publications (258)
- 15 Dec 2023
- News
Exploring Business Opportunities in Africa; Alumni Grapple with Plastic Waste Problem
Clubs News Clubs News Webinar illuminates broad array of business opportunities across Africa On December 5th, the HBS African-American Alumni Association (HBSAAA) hosted ‘Doing Business in Africa: From Opportunity to Action’, a webinar panel of HBS alumni who shared... View Details
Keywords: Margie Kelley
- Web
Working Groups Update | About
the issues they expect to understand and address (see below); to identify how they might engage members of our community, whether on the working groups, through focus groups and conversations, or by providing opportunities for education;... View Details
- 02 Aug 2021
- Blog Post
ALUMNI WORK TO REVERSE BIAS THROUGH PHILANTHROPY
Thought, one of the organizations that has received a grant from the New Commonwealth Racial Equity and Social Justice Fund. Photo by Noelia Castillo/Elevated Thought The high-profile deaths last year of Ahmaud Arbery, Breonna Taylor,... View Details
- November 1990 (Revised September 2004)
- Case
Circuit City Stores, Inc. (A)
By: William J. Bruns Jr. and Susan Harmeling
Circuit City sells consumer electronic equipment, appliances, and extended service and warranty contracts which supplement those provided by equipment manufacturers. Equipment is sold at low margins, while warranties carry very high margins. A question has been raised... View Details
Keywords: Sales; Cost; Profit; Financial Statements; Revenue; Marketing Strategy; Electronics Industry; Consumer Products Industry
Bruns, William J., Jr., and Susan Harmeling. "Circuit City Stores, Inc. (A)." Harvard Business School Case 191-086, November 1990. (Revised September 2004.)
- Web
Marketing Awards & Honors - Faculty & Research
elected by the HBS Class of 2011 to take part in the "Best of EC Year" Speaker Series, honoring faculty teaching in the second year, Elective Curriculum (EC). Anita Elberse : Selected as the 2011 Marketing Science Institute View Details
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and Endorsements: Improving Human-AI Collaboration Under Covariate Shift" with Matthew... View Details
- Web
McArthur Hall | About
McArthur Hall McArthur Hall was named in honor of John H. McArthur (MBA 1959, DBA 1963), Dean of Harvard Business School from 1980 to 1995. The 97,000-square-foot, Georgian-style building with contemporary finishes was designed by the... View Details
- 29 Oct 2020
- Blog Post
Delving Deeper into Development with the MBA/MPA-ID Program – a Q+A with Zainab Raji (MBA/MPA-ID 2022)
school year through coursework and extracurricular involvements. How has the first month of the HBS RC year been? I have been blown away by the quality and diversity of my section mates and professors! Even on the busiest days, I look... View Details
- 2012
- Chapter
Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM
By: Jill Avery and Susan Fournier
With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
Avery, Jill, and Susan Fournier. "Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM." In Consumer-Brand Relationships: Theory and Practice, edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin, 301–316. Routledge, 2012. (Paperback edition published in 2013.)
- 01 Oct 1997
- News
Brice Cutrer Jones
program he instituted in 1992. Bred to yield the most intense flavors possible, the pea-sized Grand Cru grapes, derived from French clones, are harvested from the vineyard's rocky hillsides, sorted on a vibrating culling table invented by... View Details
Keywords: Judith A. Ross
- 15 Jun 2021
- Blog Post
Aisha Fatima Dozie is Igniting Confidence as the Founder of Bossy Cosmetics
From investment banking, to the federal government, to a beauty startup. From North America, to Africa, to Europe, to South America. Aisha Fatima Dozie (MBA 2002), founder of Bossy Cosmetics, has a colorful, vibrant, and inspiring life story accentuated View Details
Keywords: Entrepreneurship
- 07 Apr 2015
- News
Warrior Spirit
highly trained athletes will use every martial arts skill at their disposal—karate, jiu-jitsu, Muay Thai, judo, and boxing, among others—to score a win by knockout, submission, or points. Face lit by the... View Details
- 24 Jan 2020
- News
Clayton M. Christensen Dies at 67
Clayton M. Christensen Clayton M. Christensen Clayton M. Christensen (MBA 1979, DBA 1992), Harvard Business School’s Kim B. Clark Professor of Business Administration, acclaimed author and teacher, and the world’s foremost authority on disruptive innovation, died on... View Details
- 02 Mar 2016
- News
David Moss is Rewriting History
the hallmark of the case method. In the overcapacity classroom, Moss draws from the students some of the other issues that face the young country in the critical period. Students forced by lack of space... View Details
Keywords: April White
- 2018
- Article
Service Operations: What's Next?
By: Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel.... View Details
Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What's Next?" Journal of Service Management 29, no. 1 (2018): 55–97.
- 15 Dec 2023
- News
Like-Minded
social, and governance (ESG) solutions. Yet they achieved both distinctions in May 2021 with MPower, focusing on what they considered an untapped pool of talent in Japan: young entrepreneurs making a difference with ESG. The companies... View Details
- Web
Business, Government & the International Economy Awards & Honors - Faculty & Research
Teaching Award for exceptional contributions to the experience of the graduating class. 2023 Vincent Pons : Winner of the 2023 Best Young Economist Award from Le Monde and the Cercle des économistes. Sophus A. Reinert : Received the 2023... View Details
- 12 Sep 2023
- Blog Post
Harvard Climate Entrepreneurs Circle: Taking Climate Solutions from Idea to Action, Faster
to Climate database, and Earth Warriors offered a free teacher training to all Subject to Climate teachers on how to teach climate change to young children which was attended by over 100 teachers. Earth... View Details
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
fruitful new agendas for research on the political-economic nexus as it has developed in the Western world since the end of the Middle Ages. New Perspectives on the History of Political Economy brings together a select group of young and... View Details
Keywords: Sean Silverthorne
- Web
Jaume Plensa Inés 2013 | About
through the installation of four monumental cast-iron portraits of young girls. Inés was one of the four sculptures included in 1004 Portraits at Millennium Park. Her portrait, in the artist’s words, is “all at once specific, anonymous,... View Details