Publications

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

which could falsely create the appearance that readmission rates are changing more in the treatment than in the control group. Accounting for the revised standards reduced the decline in risk-adjusted readmission rates for targeted conditions View Details

Keywords: Dina Gerdeman

July 2002 (Revised December 2002)
Case

Mercer Management Consulting (A)

By: Thomas J. DeLong and Michael Echenberg

Insurance giant Marsh & McLennan acquires management consulting firms Temple, Barker & Sloane (TBS) in 1987 and Strategic Planning Associates (SPA) in 1990 and sets out to merge the two. The merger proceeds slowly and painfully. Following the February 1990 merger,... View Details

Keywords: Mergers and Acquisitions; Business Model; Decision Making; Organizational Culture; Personal Development and Career; Horizontal Integration; Consulting Industry

18 Feb 2014
First Look

First Look: February 18

and by incorporating user innovation. We then examine how this ease of external engagement impacts the organization and its strategic activities. Specifically, we consider how this shift in information processing costs affects... View Details

Keywords: Sean Silverthorne

03 Sep 2018
News

Moving Pictures

movie by Michael Keaton) who oversaw the Pulitzer Prize–winning investigation. “Over the course of two years he dug out of us everything we knew—and then some.” That legwork and intense focus translated into a gripping, moment-by-moment... View Details

Keywords: Julia Hanna; photographed by Christina Gandolfo; Arts, Entertainment

2024
Working Paper

Social Movements and Public Opinion in the United States

By: Amory Gethin and Vincent Pons

Recent social movements stand out by their spontaneous nature and lack of stable leadership, raising doubts on their ability to generate political change. This article provides systematic evidence on the effects of protests on public opinion and political attitudes.... View Details

Keywords: Attitudes; Social Issues; Voting; Public Opinion; Social Media

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08 Mar 2017
Op-Ed

Op-Ed: Can the Proposed American Health Care Act Improve on 'Obamacare'?

Yesterday, President Donald Trump endorsed the American Health Care Act (AHCA), a plan proposed by Republican United States lawmakers to replace the Affordable Care Act (ACA), more commonly known as “Obamacare.” Democrats rallied against... View Details

Keywords: by John Quelch, Dr. Gordon Moore, and Emily Boudreau

06 Dec 2018
News

Source Code

smartphone. (photo by Peter DaSilva) Dubinsky and Hawkins—shown here with Numenta cofounder Dileep George in 2005—first paired up at Palm, where Dubinsky was the founding CEO, and later at Handspring, where... View Details

Keywords: Dan Morrell; illustrations by Daniel Hertzberg

04 Sep 2019
News

Deep Dive

1911; Edmund Hillary and Tenzing Norgay, the first to stand atop Mount Everest, in 1953; and Neil Armstrong, the first on the moon, in 1969. But Vescovo hadn’t gotten there by himself. To send one person to the most remote places on the... View Details

Keywords: April White; photo by Jeff Wilson; Scientific Research and Development Services

May 2017 (Revised February 2024)
Case

Battle for the Soul of Capitalism: Unilever and the Kraft Heinz Takeover Bid (A)

By: William W. George and Amram Migdal

This case describes Kraft Heinz Company’s (KHC) February 2017 unsolicited $143 billion takeover offer to acquire Unilever. The offer was made to Unilever CEO Paul Polman by KHC chairman Alexandre Behring, who was also co-founder and CEO of Brazilian-based 3G Capital... View Details

Keywords: Acquisition; Value Creation; Decision Choices and Conditions

Louis Caldera is a Senior Lecturer of Business Administration at Harvard Business School. He teaches Leadership and Corporate Accountability, a required first-year course in the MBA program. He has previously taught law school courses on corporate... View Details

02 Sep 2014
First Look

First Look: September 2

friction-often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire and develop the best employees, improve collaboration on global teams, and strengthen the company's... View Details

Keywords: Sean Silverthorne

Research Summary

Overview

Patient Portals: The Provider Role
Patient portals are widespread, but evidence of impact is limited. In this study, we use a large dataset spanning 2 years and >1 million patients across 650 primary care practices to explore the "other side" of portals: health... View Details

Keywords: Healthcare Technology; Electronic Health Records; Health Care Delivery

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

hampering productivity and significantly impacting physician well-being. In the United States, physicians spend between 34 and 55 percent of their workday compiling clinical documentation and reviewing EMRs. While some of this contributes to ongoing patient care, much... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

29 May 2006
Research & Ideas

Why CEOs Are Not Plug-and-Play

manager's skills. When the telecommunications industry was deregulated and challenged by new entrants, for instance, few former Bell Systems managers were able to successfully transition to the fast-moving, entrepreneurial,... View Details

Keywords: by Boris Groysberg, Andrew N. McLean & Nitin Nohria; Employment

December 2024
Case

Blue Cross Blue Shield of Michigan (BCBSM): The AI Journey

By: Shikhar Ghosh

In early 2024, Bill Fandrich, Executive VP and CIO of Blue Cross Blue Shield of Michigan (BCBSM), faced a critical decision about AI adoption within the organization. Fandrich had championed AI implementation at BCBSM. After successfully developing three AI... View Details