User Experience Design - Publications - Faculty & Research

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

data-id=_/mDiFwaKGIcrwxD50eGAV][/div] TikTok’s short-form video content is designed for short attention spans, but sampling seems to lead to craving—people rarely watch just one. Among digital media, the data show TikTok holds its billion... View Details

Keywords: by John Deighton and Leora Kornfeld

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

discussions to intrude on meetings scheduled for other purposes. “Grabbing a marker and sketching ideas together on a whiteboard—that's much more difficult in the virtual environment,” says Ashley Whillans, assistant professor at HBS and co-author of the study View Details

Keywords: by Kristen Senz

Web

HBS - The year in Review

Credential in Leadership, Impact, and Management in Business (CLIMB), a yearlong, self-paced, asynchronous program comprising seven courses designed to help both new and experienced leaders accelerate their careers. The offering includes... View Details

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

experience physical improvements? In this paper, we introduce a computer vision method to measure changes in the physical appearances of neighborhoods from time-series street-level imagery. We connect changes in the physical appearance of... View Details

Keywords: Carmen Nobel

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

online shopping experience today is currently lacking a sense of immersion and customization that, in theory, a 3D virtual world would provide.” What should businesses do? Wu believes the metaverse will eventually impact most... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

23 Jan 2024
Book

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

like any other. By contrast, each NFT is unique, just like in a litter of puppies. This makes them non-fungible—you generally wouldn’t trade your puppy for another one! (The word token in context basically just means a digital object that a given View Details

Keywords: by Dina Gerdeman; Information Technology; Technology; Financial Services

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his colleagues solved a major contracting problem between the producers... View Details

Keywords: by Martha Lagace; Energy; Utilities

September 2008
Case

TCS: The MCA 21 Project

Tata Consultancy Services (TCS), a leading outsourced software services provider based in India, must decide whether to bid on a high-profile government project within India. The project, if completed successfully, would mark another step in TCS's progression from a... View Details

Keywords: Experience and Expertise; Developing Countries and Economies; Globalized Firms and Management; Growth and Development Strategy; Service Operations; Projects; India

Citation

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12 Oct 2006
First Look

First Look: October 12, 2006

and if they were provided with immunity from prosecution for self-disclosed violations. Download working paper: http://www.hbs.edu/research/pdf/07-020.pdf Cases & Course MaterialsBang & Olufsen: Design Driven Innovation Harvard... View Details

Keywords: Sean Silverthorne

Web

Entrepreneurship - Faculty & Research

competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We contend that costs and constraints on the ability to View Details

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

knew from previous experience leading data science at Gap Inc. that consumers get frustrated with slow mobile apps. To him, the most important engineering requirement was providing users with a response to... View Details

Keywords: by Dina Gerdeman; Retail

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

methods of recycling thermoplastic ABS polymer, to bio-based and biodegradable materials, to their Replay program that enables users to donate used bricks for reuse. LEGO Group has a clear emphasis on cooperation and consortium forming... View Details

01 Dec 2023
News

Wide Horizon

antibiotic treatment—with one clinical trial from 1999 documenting such effects. Somebody’s got to do something about this, he thought. But he wasn’t positive it should be him. The incident came at an in ection point for Rodakis. His son’s diagnosis had left him at a... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

problem-solving process. To pursue the efficacy of collaboration the research team developed a straightforward experiment that mirrored real-world problem-solving work. Rather than start from scratch, they customized a platform called... View Details

Keywords: by Carmen Nobel; Video Game; Web Services

Web

Tools & Training - Alumni

they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s... View Details

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

Organizations inevitably face crises, but few are well prepared to deal with them. The following elements summarize the findings of research and experience about what it takes to respond effectively in crisis situations. The accompanying... View Details

Keywords: by Michael Watkins

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

What makes a successful entrepreneurial leader? Is it the technical brilliance of Bill Gates? The obsessive focus on user experience of Steve Jobs? The vision, passion, and strong execution of Care.com’s... View Details

Keywords: by HBS Working Knowledge

Web

Finance - Faculty & Research

Finance Finance May 2014 Article Dynamics of Demand for Index Insurance: Evidence from a Long-Run Field Experiment By: Shawn A. Cole , Daniel Stein and Jeremy Tobacman This paper estimates how experimentally-manipulated View Details

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

who view their work as meaningful are more motivated, happier, and more productive. Given these benefits, employers should consider experimenting with rituals as a way to bring employees closer together, whether in offices or in hybrid or... View Details