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- All HBS Web
(2,263)
- People (4)
- News (660)
- Research (1,179)
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- 28 Oct 2008
- First Look
First Look: October 28, 2008
Review 86, no. 10 (October 2008) Abstract In the face of the recent institutional breakdown of trust in business, managers are losing legitimacy. To regain public trust, management needs to become a true profession in much the way... View Details
Keywords: Martha Lagace
- 03 Apr 2012
- First Look
First Look: April 3
inventive activity in the economy. Book: http://www.nber.org/books/lern11-1 Collaborating Across Cultures: Cultural Metacognition and Affect-Based Trust in Creative Collaboration Authors:Roy Y.J. Chua, Michael W. Morris, and Shira Mor... View Details
Keywords: Carmen Nobel
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
Trust Your Gut Most of us trust our intuition more than we should, especially when the pressure is on in negotiations. Professors Max Bazerman and Deepak Malhotra on negotiating more rationally. From... View Details
Keywords: by Sean Silverthorne
- 13 Dec 2004
- Research & Ideas
Sharing News That Might Be Bad
the line. If you don't take the offensive and word gets out on its own (and you know one day it will), you'll destroy all the trust and goodwill you've built. "To secure the economic benefits of honesty, one must be perceived as... View Details
Keywords: by Paul Michelman
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
Editor's note: As traditional hierarchical organizations flatten, new ways of thinking about internal communications must be developed—news no longer flows just from top to bottom. In Talk, Inc.: How Trusted Leaders Use Conversation to... View Details
Keywords: Re: Boris Groysberg
- 29 Mar 2016
- First Look
March 29, 2016
a closer qualitative inspection of the “how-to” micromechanisms, and thereby advance a multidisciplinary research agenda. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50833 Surfacing the Submerged State: Operational Transparency Increases View Details
Keywords: Sean Silverthorne
- 08 Jul 2008
- First Look
First Look: July 8, 2008
the quality of research. Does Familiarity Breed Trust? Revisiting the Antecedents of Trust Authors:Ranjay Gulati and Maxim Sytch Periodical:Managerial and Decision Economics 29 (March - April 2008): 165-190 Abstract This paper... View Details
Keywords: Martha Lagace
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
management ploy that could only create a net long-term loss for the company, measured in part by its broken trust with its customers? In my book, the first group exhibited “renter” behaviors. The second group, on the other hand, were... View Details
Keywords: by James Heskett
- 07 Dec 1999
- Research & Ideas
Henry Heinz and Brand Creation in the Late Nineteenth Century
were of better quality and more reliable than competing goods. He knew many people, including retailers, did not trust bottled food. Its taste was not consistent and it frequently spoiled. In 1870, he did not have a laboratory in which to... View Details
Keywords: by Nancy F. Koehn
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
solution to this dilemma? I believe we need to restructure large organizations by giving much more responsibility and authority to first-line workers and paying them accordingly—with appropriate performance incentives. We need to trust... View Details
Keywords: by Bill George
- October 2023 (Revised April 2024)
- Case
Accounting Red Flags or Red Herrings at Catalent? (A)
By: Joseph Pacelli, ZeSean Ali and Tom Quinn
Fund manager Janet Curie asked for a recommendation about the pharmaceutical company Catalent. The company seemed like a solid investment. However, a pair of research reports issued over the previous two months complicated this narrative. GlassHouse Research, a short... View Details
Keywords: Accounting Audits; Budgets and Budgeting; Earnings Management; Cost Accounting; Fair Value Accounting; Revenue Recognition; Integrated Corporate Reporting; Fairness; Moral Sensibility; Values and Beliefs; Government Legislation; Conflict of Interests; Announcements; Blogs; Debates; Investment; Trust; Business and Shareholder Relations; Pharmaceutical Industry; Accounting Industry; United States
Pacelli, Joseph, ZeSean Ali, and Tom Quinn. "Accounting Red Flags or Red Herrings at Catalent? (A)." Harvard Business School Case 124-024, October 2023. (Revised April 2024.)
- 20 Mar 2013
- Research & Ideas
How CEOs Sustain Higher-Ambition Goals
to understand the mission takes time, patience, and without a doubt repetition. At times employees need to hear the goals spelled out several times before they sink in. "You need to be a broken record," advised Conant. Leaders also need to build an atmosphere of View Details
Keywords: by Dina Gerdeman
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
across industries, traditional understandings and loyalties between employers and employees are breaking down. Coupled with a growing race to the bottom in wages and benefits, this workplace erosion of trust could negatively affect... View Details
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
says Raffaelli. “Many booksellers are voracious readers and serve as trusted guides who can point their customers to new genres or up-and-coming authors they might not have encountered,” he says. “Customers leave the store excited and... View Details
- 10 Apr 2019
- HBS Case
How Entrepreneurs Can Turn Lead Into Gold
know exactly what they need from a mentor. That process is really hard to write a contract for.” “You have to go out and make your own network happen.” Instead, entrepreneurs must rely on trust and mutual understanding, putting effort... View Details
- 07 Apr 2014
- Research & Ideas
Negotiation and All That Jazz
about negotiation stems from its inevitable uncertainty—and the realization that success is never wholly in our hands. That uncertainty and lack of control often breeds insecurity, defensiveness, and even hostility. "People worry about whether they are being too View Details
Keywords: by Michael Blanding
- 09 May 2011
- Research & Ideas
Moving From Bean Counter to Game Changer
or "ad hoc advisors," were functional experts valued for their experience, analysis and intuition. They had the trust of top management and the business people. But because their expertise was based on individual experience and tacit... View Details
- 05 Dec 2005
- What Do You Think?
Is Growth Good?
actually enable the kind of economic growth that we generally measure and read about. It's reasonably obvious, for example, that growth in such things as the rule of law, so-called transparency, and ethical behavior foster trust in... View Details
Keywords: by James Heskett
- March 2023
- Case
Interior Collab
By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn
After venture capital-funded online interior design agency Homepolish collapsed, its former freelance designers met to discuss next steps. The bitter experience led some of them to create a workers’ collaborative called Interior Collab. The founding members needed to... View Details
- August 2010 (Revised October 2012)
- Exercise
To Catch a Vandal: A Power & Influence Exercise
By: Amy J.C. Cuddy, Ruwan Tharindu Gunatilake and Meredith Hodges
This exercise is based on the "Mafia" game created by psychologist Dimma Davidoff, and is designed to give students a broad introduction to multiple theories of influence and to challenge their instincts about which techniques are the most powerful and how they may be... View Details
Keywords: Nonverbal Communication; Knowledge Use and Leverage; Management Analysis, Tools, and Techniques; Management Skills; Groups and Teams; Power and Influence; Trust
Cuddy, Amy J.C., Ruwan Tharindu Gunatilake, and Meredith Hodges. "To Catch a Vandal: A Power & Influence Exercise." Harvard Business School Exercise 911-013, August 2010. (Revised October 2012.)