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  • February 2018
  • Supplement

Qualtrics (B)

By: Doug J. Chung and James M. Lattin
Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model—sales done remotely without face-to-face contact with clients. The low-cost inside sales model, along with an emphasis on a strong sales... View Details
Keywords: Inside Sales Model; Sales; Strategy; Growth and Development Strategy; Organizational Change and Adaptation
Related

    Applications or Approvals: What Drives Racial Disparities in the Paycheck Protection Program?

    We use the 2020 Small Business Credit Survey to study the sources of racial disparities in use of the Paycheck Protection Program (PPP). Black-owned firms are 8.9 percentage points less likely to receive PPP loans than observably similar white-owned firms. About... View Details
    • 07 Apr 2022
    • Research & Ideas

    Giving Back: Consumers Care More About How Companies Donate Than How Much

    more? Over five studies conducted primarily in 2020 and 2021, Keenan and colleagues surveyed approximately 900 participants about their product preferences. In one study, participants were told that they would be thanked for their time... View Details
    Keywords: by Pamela Reynolds
    • 24 Mar 2022
    • Research & Ideas

    Rituals at Work: Teams That Play Together Stay Together

    to a rite of passage like a wedding. Group rituals abound in the world of sports; for example, Notre Dame’s football team always walks the same route to the stadium. Many group activities involve food, from community potlucks to global design firm IDEO’s Tea Time.... View Details
    Keywords: by Kristen Senz
    • 10 Nov 2009
    • First Look

    First Look: Nov. 10

      Working PapersPlatform Envelopment (revised) Authors:Thomas Eisenmann, Geoffrey Parker, and Marshall Van Alstyne Abstract Due to network effects and switching costs, platform providers often become entrenched. To enter established markets, aspiring providers of new... View Details
    Keywords: Martha Lagace
    • 09 Jan 2008
    • Working Paper Summaries

    A Resource Belief-Curse: Oil and Individualism

    Keywords: by Rafael M. Di Tella, Juan Dubra & Robert MacCulloch; Energy; Utilities
    • 2022
    • Working Paper

    Politics at Work

    By: Emanuele Colonnelli, Valdemar Pinho Neto and Edoardo Teso
    We study how individual political views shape firm behavior and labor market outcomes. Using new micro-data on the political affiliation of business owners and private-sector workers in Brazil over the 2002–2019 period, we first document the presence of political... View Details
    Keywords: Private Sector; Employees; Prejudice and Bias; Brazil
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    • 2022
    • Book

    Productive Tensions: How Every Leader Can Tackle Innovation's Toughest Trade-Offs

    By: Chris Bingham and Rory McDonald
    Why is leading innovation in nascent business environments so distressingly hit-or-miss? More than 90% of high-potential ventures don’t reach their projected targets. Surveys show that 80% of executives consider innovation crucial to their growth strategy, but only 6%... View Details
    Keywords: Growth and Development Strategy; Innovation and Management; Organizational Culture; Leadership Style; Decision Making
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    • Article

    Corporate Headquarters in the Twenty-first Century: An Organization Design Perspective

    By: Sven Kunisch, Markus Menz and David J. Collis
    The corporate headquarters (CHQ) of the multi-business enterprise, which emerged as the dominant organizational form for the conduct of business in the twentieth century, has attracted considerable scholarly attention. As the business environment undergoes a... View Details
    Keywords: Corporate Strategy; Organizational Design; Organizational Structure; Business Headquarters
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    • February 2018
    • Supplement

    Qualtrics (C)

    By: Doug J. Chung and James M. Lattin
    Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model—sales done remotely without face-to-face contact with clients. The low-cost inside sales model, along with an emphasis on a strong sales... View Details
    Keywords: Inside Sales Model; Sales; Strategy; Growth and Development Strategy; Organizational Change and Adaptation
    Related

      Performance Pressure as a Double-edged Sword: Enhancing Team Motivation but Undermining the Use of Team Knowledge

      In this paper, I develop and empirically test the proposition that performance pressure acts as a double-edged sword for teams, providing positive effects by enhancing the team’s motivation to achieve good results while simultaneously triggering process losses. I... View Details

      • 16 Nov 2021
      • HBS Case

      How a Company Made Employees So Miserable, They Killed Themselves

      unbearable feeling of worthlessness. I am good at nothing, a parasite.” Union surveys found that two-thirds of respondents were stressed and half wanted to quit. Local physicians told the firm’s head of human resources that many employees... View Details
      Keywords: by Michael Blanding
      • 15 Jul 2013
      • Research & Ideas

      Five Imperatives for Improving Health Care

      conference and survey from Harvard's business and medical schools may prove particularly timely. Delivered by the Forum on Healthcare Innovation, which was formed last year with encouragement from the respective deans of the two... View Details
      Keywords: by Carmen Nobel; Health
      • 2023
      • Article

      A Review of Commercialisation Mechanisms for Carbon Dioxide Removal

      By: Conor Hickey, Sam Fankhauser, Stephen Smith and Myles Allen
      The deployment of carbon dioxide removal (CDR) needs to be scaled up to achieve net zero emission pledges. In this paper we survey the policy mechanisms currently in place globally to incentivise CDR, together with an estimate of what different mechanisms are paying... View Details
      Keywords: Carbon Dioxide Removal; Climate Change; Markets; Cost; Policy; Environmental Regulation
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      • 2022
      • Article

      Values and Inequality: Prosocial Jobs and the College Wage Premium

      By: Nathan Wilmers and Letian Zhang
      Employers often recruit workers by invoking corporate social responsibility, organizational purpose, or other claims to a prosocial mission. In an era of substantial labor market inequality, commentators typically dismiss these claims as hypocritical: prosocial... View Details
      Keywords: Corporate Social Responsibility and Impact; Equality and Inequality; Wages; Recruitment
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      • November–December 2021
      • Article

      Does Gender Matter? The Effect of Management Responses on Reviewing Behavior

      By: Davide Proserpio, Isamar Troncoso and Francesca Valsesia
      We study the effect of management responses on the reviewing behavior of self-identified female and male reviewers. Using data from Tripadvisor, we show that after hotels begin to respond to reviews, the probability that a negative review comes from a self-identified... View Details
      Keywords: Word Of Mouth; Online Reviews; Management Responses; E-commerce; Gender; Prejudice and Bias; Digital Platforms; Customers
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        How Fast and Flexible Do You Want Your Information, Really?

        Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details
        • Web

        Research - Managing the Future of Work

        Bill Kerr 11 May 2022 News Guardian Finding It Hard to Get a New Job? Robot Recruiters Might Be to Blame Re: Joseph Fuller Yet it is not foolproof. One of the most consequential findings comes from Harvard Business School professor Joe Fuller, whose team View Details
        • 04 Oct 2010
        • Research & Ideas

        Introverts: The Best Leaders for Proactive Employees

        Journal next year. The three professors commenced their research with field data from a national pizza delivery chain, mailing out questionnaires and successfully surveying fifty-seven pizza store managers and 374 employees about their... View Details
        Keywords: by Carmen Nobel
        • Web

        Finance - Faculty & Research

        article surveys the literature on the historical growth and transformation of the U.S. financial sector. The sector expanded rapidly between 1980 until 2006, when its contribution to GDP rose from 4.8% to 7.6%. After the Global Financial... View Details