Order Taking and Fulfillment - Publications - Faculty & Research

08 Mar 2021
Blog Post

International Women's Day Featured Stories

famous names in the private market investment community. Kathu Gatobu Harvard MBA Student, Class of 2022 I choose to challenge the idea that women have to give up their aspirations and identity because of motherhood. Having a successful... View Details

June 2022
Case

Zalando: Becoming the Starting Point for Fashion

By: Antonio Moreno, Leela Nageswaran, Emilie Billaud and Federica Gabrieli

Born in 2008 as a small startup selling flip flops, by mid-2021 Zalando had turned into an online fashion company with an assortment of more than 4,500 international brands, 45 million active customers, and a presence in 23 European markets. An essential component in... View Details

Keywords: Transition; Customer Value and Value Chain; Digital Platforms; Distribution; Order Taking and Fulfillment; Infrastructure; Logistics; Service Operations; Strategy; Business Strategy; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Europe

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Design Thinking Course | HBS Online

requirements in order to successfully complete the course, and how are grades assigned? + – Participants in Design Thinking and Innovation are eligible for a Certificate of... View Details

18 Jan 2018
News

The Lessons of All-Day Breakfast

had not voted on marketing this nationally, but we had to order equipment. So we were kind of getting ahead of ourselves. But I think as this demonstrated to us, we actually had the ability to take on a bit... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

22 Jul 2019
Book

How to Be a Digital Platform Leader

the solution. In prior writings, we called this strategy “coring.”5 There are several examples. In order to solve the problem of how to build an IBM-compatible personal computer during the 1980s, which IBM tried to control as a... View Details

Keywords: by Martha Lagace

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

goods can activate the concept of self-interest and affect subsequent cognition. Managerial Practices That Promote Voice and Taking Charge among Frontline Workers How can... View Details

Keywords: by Staff

February 2016 (Revised March 2022)
Case

Express Scripts: Promoting Prescription Drug Home Delivery (B)

By: John Beshears, Patrick Rooney and Jenny Sanford

The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details

Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Health Care and Treatment; Service Delivery; Decision Choices and Conditions; Order Taking and Fulfillment; Compensation and Benefits

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10 Aug 2015
Research & Ideas

New Medical Devices Get To Patients Too Slowly

innovator. By contrast, previous research by Harvard's David Carpenter and others found that first movers in new chemical drug categories typically receives the fastest FDA approval, with every follow-on drug in the same category View Details

Keywords: by Michael Blanding; Health; Technology

23 Oct 2013
Research & Ideas

Overcoming Nervous Nelly

some cases, anxiety caused negotiators to be more likely to leave the bargaining table altogether. The Wrong Advice In another study, Brooks and coauthors Schweitzer and Harvard's Francesca Gino considered... View Details

Keywords: by Michael Blanding

Web

Organizational Leadership Course | HBS Online

course data All FAQs Organizational Leadership FAQs What are the learning requirements in order to successfully complete the course, and how are grades assigned? + – Participants in Organizational Leadership... View Details

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

manufacturing and engineering firm, before pursuing a full-time career in academia.) That all takes time, of course, but Toffel argues that it’s time well spent. “Given the substantial time we already invest... View Details

Keywords: by Carmen Nobel; Education

Web

2022 Reunion Presentations - Alumni

we are as individuals and as a species. What does it take to live a purposeful life in an age where everything can change and where existential threats are real? Managing a... View Details

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

top priority. They must feel secure when they walk into the classroom. They must feel secure as they fulfill class assignments outside of class. Second, students need to know that teachers care about them View Details

Keywords: by Martha Lagace; Education

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

of customers and the volume of sales increase, the retailer gains a dominant position in the market. The goal gradually shifts from attracting more customers to increasing prices and margins in View Details

Keywords: by James Heskett; Retail

01 Dec 2022
News

Full Court Press

vuvuzelas competes with the arena’s mix of American hip-hop and regional hits. It is a distinctly regional take on an iconic American export. The league is a core pillar of NBA Africa, a two-year-old venture... View Details

Keywords: Dan Morrell

16 Jul 2013
First Look

First Look: July 16

struggles taking place in adjacent fields. More specifically, we argue that the scientific strategies of business schools played an essential-if largely invisible and poorly understood-role in major... View Details

Keywords: Anna Secino

15 Nov 2018
Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details

Keywords: by Sean Silverthorne; Agriculture & Agribusiness

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

“Engagement comes from spirit, and if the organization has little or no spirit—if it see mission as simply ‘maximizing shareholder value’—then engagement will remain an elusive thing.” George Yurieff added that “as long as the View Details

Keywords: by James Heskett

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

Finance can be intimidating, and many business executives don’t even try to get their arms around it. But Harvard Business School Professor Mihir Desai says business leaders need to engage with the world of finance in View Details

Keywords: by Dina Gerdeman

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

among people, and pathways of connected activities over which products, services, and information take form are specified-in-their-design, tested-with-their-every-use, View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

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