Observation - Publications - Faculty & Research

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

Five researchers interviewed and tracked GlobalTech team members through the workday, following them to meetings, teleconferences, at lunch, and at after-work social gatherings. For a team split between Germany and India, one researcher conducted View Details

Keywords: by Kim Girard

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

Amazon and other online retailers. Raffaelli is a field researcher by training. His study on independent bookselling includes more than 200 interviews and focus groups with bookstore owners, publishers, and prominent authors; field visits to dozens of bookstores in 13... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

dance floor...The process must be iterative, not static. The challenge is to move back and forth between the dance floor and the balcony, making interventions, observing their impact in real time, and then returning to the action.” This... View Details

Keywords: by Boris Groysberg and Sarah Abbott

Web

Publications - Institute For Strategy And Competitiveness

or set of related conditions to be served, as well as defining patient needs across the care cycle and mapping... 01 Jul 2020 Assessing the Training Costs and Work of Diagnostic Radiology Residents Using Key Performance Indicators – An View Details

Web

Symposium - Race, Gender & Equity

relationships in new, or newly urgent, ways. As we applaud the courage many have found to speak and act on their convictions, we also observe instances of backlash and critique. It is this conflict that we aim to unpack, examining the... View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

come forth with questions, and with observations and suggestions that might not seem important enough for a full meeting. Job design may have to take a back seat to immediate needs at this moment because some companies may not be able to... View Details

Keywords: by Boris Groysberg and Robin Abrahams

2013
Working Paper

The Appeal of the Appropriate: Accounting, Risk Management, and the Competition for the Supply of Control Systems

By: Anette Mikes

How do certain risk measurements in organizations come to be seen as more reliable and acceptable than others? Taking a multiple-control perspective, I investigate the aftermath of a control debacle at a financial services company (MultiBank), focusing on its insurance... View Details

Keywords: Management Control Systems; Multiple Control Systems; Interactive Control Systems; Performance Measurement; Risk Measurement; Financialization Of Accounting; Institutional Logics; Banking; Risk Management; Fair Value Accounting; Insurance; Financial Services Industry

Citation

Read Now

03 Oct 2018
HBS Seminar

Chad Syverson, University of Chicago Booth School of Business

Web

About the Center - Christensen Center for Teaching & Learning

levels of the faculty and throughout instructors' careers. The Center's offerings and initiatives fall into four main areas: Faculty COACHING Services include class observations and videorecording, supplemented by pre-class planning and... View Details

01 Jun 2000
News

Going Public: Margaret M. Crotty

world. Her dream is to lead a global organization -- like Save the Children -- that "makes an impact on people all over the world." There is no substitute, she says, for the satisfaction of helping others. "The capacity that people have that goes unseen continues to... View Details

Keywords: Susan Young

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

which, after all, is at the heart of continuous improvement. Many observers note that one of the factors contributing to the preeminence of Toyota, arguably the world's most successful company, is its openness to learning, driven by... View Details

Keywords: by Garry Emmons

29 Jun 2012
Working Paper Summaries

Trade Credit and Taxes

Keywords: by Mihir A. Desai, C. Fritz Foley & James R. Hines

16 Apr 2009
Working Paper Summaries

Gray Markets and Multinational Transfer Pricing

Keywords: by Romana L. Autrey & Francesco Bova

Research Summary

Overview

By: Katherine B. Coffman

Professor Coffman studies the sources of gender gaps in economically-important contexts. Her work focuses on the role of beliefs: how do stereotypes bias the beliefs that individuals hold about themselves (and others), and how do these biased beliefs shape... View Details

Keywords: Gender; Stereotypes; Diversity Management; Experiments

Research Summary

Building Effective Relationships Across Cultures

Trust is the foundation of any successful collaborative relationship. In my first stream of research, I draw on the basic distinction between cognition-based versus affect-based trust– that is, trust from the head versus trust from the heart – to better... View Details

17 Dec 2018
Research & Ideas

Women Receive Harsher Punishment at Work Than Men

branch manager or executive roles within a firm, women and men were held to the same standards and punished in comparable ways. The researchers observed the same phenomenon with racial minorities, with African-American men punished more... View Details

Keywords: by Michael Blanding; Financial Services

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

Many speculated about the possibility of a new depression, a collapsing stock market, and extreme unemployment. Some observers even began to question the foundations of capitalism, arguing it needed to change in order to endure. Nooyi,... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

average, would switch to the less preferred but cheaper brand. “Substitution patterns that you expect to find in observational data, we were able to find by collecting GPT’s responses,” says Israeli. “That was pretty incredible to us,... View Details

Keywords: by Kristen Senz

Web

Women at HBS - Alumni

in February 2013. HBS observed International Women's Day on March 8, 2013 with a series of student-focused discussions and events, including discussion of a new case: "Women MBAs at Harvard Business School: 1962-2012". A documentary film,... View Details

Publications