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- All HBS Web
(2,470)
- People (4)
- News (644)
- Research (1,568)
- Events (31)
- Multimedia (7)
- Faculty Publications (756)
- 25 Jun 2024
- Research & Ideas
How Transparency Sped Innovation in a $13 Billion Wireless Sector
2018, much of which came from the Federal Communications Commission’s (FCC) massive database of Wi-Fi products. The researchers used the FCC documents and other sources to observe firms' positions in a supply chain with rich detail,... View Details
- Web
Symposium - Race, Gender & Equity
relationships in new, or newly urgent, ways. As we applaud the courage many have found to speak and act on their convictions, we also observe instances of backlash and critique. It is this conflict that we aim to unpack, examining the... View Details
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
sales managers hire in their own image because how each manager achieved that performance is what got him or her promoted and in a position to hire. But the best results, by far, occur when recruiters can observe the relevant job... View Details
Keywords: by Carmen Nobel
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
come forth with questions, and with observations and suggestions that might not seem important enough for a full meeting. Job design may have to take a back seat to immediate needs at this moment because some companies may not be able to... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- Web
Curriculum - Business & Environment
experience, where students will get to observe and interact with business leaders engaged in decarbonization including renewable energy production and storage, and sustainable production of industrial and consumer goods.. For the full... View Details
- 01 Jun 2000
- News
Going Public: Margaret M. Crotty
world. Her dream is to lead a global organization -- like Save the Children -- that "makes an impact on people all over the world." There is no substitute, she says, for the satisfaction of helping others. "The capacity that people have that goes unseen continues to... View Details
Keywords: Susan Young
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked... View Details
- 20 Nov 2017
- Research & Ideas
How Independent Bookstores Have Thrived in Spite of Amazon.com
Amazon and other online retailers. Raffaelli is a field researcher by training. His study on independent bookselling includes more than 200 interviews and focus groups with bookstore owners, publishers, and prominent authors; field visits to dozens of bookstores in 13... View Details
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
such barriers are often a root cause of toxic culture and, in fact, hundreds of honest conversations that I and my colleagues have observed revealed their particular company’s toxic culture. Such revelation wouldn’t be worth much if it... View Details
Keywords: by Michael Beer
- 17 Dec 2018
- Research & Ideas
Women Receive Harsher Punishment at Work Than Men
branch manager or executive roles within a firm, women and men were held to the same standards and punished in comparable ways. The researchers observed the same phenomenon with racial minorities, with African-American men punished more... View Details
- 2020
- Working Paper
Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships
Organizations are formed in a free economy because an individual or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken in... View Details
Baldwin, Carliss Y. "Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships." Harvard Business School Working Paper, No. 21-039, September 2020.
- 2018
- Working Paper
Channeled Attention and Stable Errors -- Previous Working Version
By: Tristan Gagnon-Bartsch, Matthew Rabin and Joshua Schwartzstein
A common critique of models of mistaken beliefs is that people should recognize their error after observations they thought were unlikely. This paper develops a framework for assessing when a given error is likely to be discovered, in the sense that the error-maker... View Details
Gagnon-Bartsch, Tristan, Matthew Rabin, and Joshua Schwartzstein. "Channeled Attention and Stable Errors -- Previous Working Version." Harvard Business School Working Paper, No. 18-108, June 2018.
- May 2007
- Article
Inner Work Life: Understanding the Subtext of Business Performance
By: Teresa M. Amabile and Steven J. Kramer
Anyone in management knows that employees have their good days and their bad days and that, for the most part, the reasons for their ups and downs are unknown. Most managers simply shrug their shoulders at this fact of work life. But does it matter, in terms of... View Details
Amabile, Teresa M., and Steven J. Kramer. "Inner Work Life: Understanding the Subtext of Business Performance." Harvard Business Review 85, no. 5 (May 2007).
- Web
Publications - Institute For Strategy And Competitiveness
or set of related conditions to be served, as well as defining patient needs across the care cycle and mapping... 01 Jul 2020 Assessing the Training Costs and Work of Diagnostic Radiology Residents Using Key Performance Indicators – An View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
dance floor...The process must be iterative, not static. The challenge is to move back and forth between the dance floor and the balcony, making interventions, observing their impact in real time, and then returning to the action.” This... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 2024
- Working Paper
Immodest Victims: Victims Who Broadcast Their Victimization Are Seen as Less Morally Virtuous
By: Nathan Dhaliwal, Jillian J. Jordan, Anoushka Kiyawat and Pat Barclay
How do people evaluate victims who advertise their victim status? Because such broadcasting can elicit sympathy and support, we propose that declining to broadcast serves as a costly act of modesty: one is withholding a fact about oneself that could garner resources... View Details
Dhaliwal, Nathan, Jillian J. Jordan, Anoushka Kiyawat, and Pat Barclay. "Immodest Victims: Victims Who Broadcast Their Victimization Are Seen as Less Morally Virtuous." Working Paper, August 2024.
- 2018
- Working Paper
Product Quality and Entering Through Tying: Experimental Evidence
Dominant platform businesses often develop products in adjacent markets to complement their core business. One common approach used to gain traction in these adjacent markets has been to pursue a tying strategy. For example, Microsoft pre-installed Internet Explorer... View Details
Keywords: Market Entry and Exit; Digital Platforms; Competitive Strategy; Product Marketing; Quality
Kim, Hyunjin, and Michael Luca. "Product Quality and Entering Through Tying: Experimental Evidence." Harvard Business School Working Paper, No. 19-045, October 2018. (Revised December 2018. Forthcoming in Management Science.)
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
solo founder. This is a highly subjective situation dependent on many factors; some of which I’ll discuss below. Do you need a cofounder? I’ve worked both for and with hundreds of entrepreneurs in the last few decades and on the topic of cofounder relationships, my... View Details
Keywords: by Julia Austin
- 05 Jun 2023
- What Do You Think?
Is the Anxious Achiever a Post-Pandemic Relic?
observing something they wouldn’t be seen doing, and asked him, “What are you doing, Tony?” He would reply, “Nothing,” and delight in observing the expressions on one “anxious achiever” after another. It was... View Details
Keywords: by James Heskett
- 03 Jun 2013
- Research & Ideas
The Power of Rituals in Life, Death, and Business
discover that the majority of the recounted rituals were neither religious nor communal. Rather, they were personal, private, and occasionally angry—but in a controlled way. "We observed some amazing rituals," he says. "One... View Details
Keywords: by Carmen Nobel