Metrics - Publications - Faculty & Research

August 2021
Teaching Note

Fair Park Covid-19 Mass Vaccination Site (A) and (B)

Teaching Note for HBS Case Nos. 622-003 and 622-004. View Details

Keywords: Operations Improvement; Operations And Processes; Toyota Production System; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

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Article

Applying KISS to Healthcare Information Technology

By: Regina E. Herzlinger, Margo Seltzer and Mark Gaynor

Current public and private healthcare information technology initiatives have failed to achieve secure integration among providers. Applying the "keep it simple, stupid" principle offers the key guidance for solving this problem. View Details

Keywords: Technology; Health Care; Public Health; Information Technology Industry; Computer Networks; Computer Services Industries; Software; Hardware; Medical Services; Health Care and Treatment; Information Technology; Applications and Software; Information Infrastructure; Standards; Health Industry; Technology Industry; United States

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January 2008 (Revised May 2008)
Supplement

China Netcom: Corporate Governance in China (B)

By: Regina M. Abrami, William C. Kirby, F. Warren McFarlan and Tracy Yuen Manty

Supplements the A case [308027]. With its dual listings on the Hong Kong stock market and New York stock Exchange, state-owned enterprise, China Netcom was mandated to meet the listing requirements of these exchanges. From this initial step, China Netcom's Chairman,... View Details

Keywords: Management Teams; Corporate Governance; State Ownership; Standards; Globalized Markets and Industries; Telecommunications Industry; China

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November–December 2024
Article

Group Size and Its Impact on Diversity-Related Perceptions and Hiring Decisions in Homogeneous Groups

By: Aneesh Rai, Edward H. Chang, Erika Kirgios and Katherine L. Milkman

Why do some homogeneous groups face backlash for lacking diversity, whereas others escape censure? We show that a homogeneous group’s size changes how it is perceived and whether decision makers pursue greater diversity in its ranks. We theorize that people make... View Details

Keywords: Diversity; Perception; Decision Making; Groups and Teams; Selection and Staffing; Size

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September 2010 (Revised September 2011)
Case

Leasing Decision at Magnet Beauty Products, Inc.

By: Krishna G. Palepu and George Serafeim

A fast-growing retailer is facing two different leasing options for its stores. In choosing between the two options, management is considering the potential impact of the two options on the company's financial statements, in light of the proposed new accounting... View Details

Keywords: Financial Statements; Decision Choices and Conditions; Growth and Development Strategy; Standards; Leasing; Beauty and Cosmetics Industry; Retail Industry

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04 May 2007
What Do You Think?

How Do Managers Think?

metric for measuring the doctor's work is a near perfect solution while the manager has to deliver the most effective outcome vis-à-vis original plans." One interesting comment about what managers can learn was offered by Darryl... View Details

Keywords: by Jim Heskett

01 Feb 2000
Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

the business. At the same time, they want to know what their bosses think is important and what metrics are being used to measure their contribution to the enterprise. That's a primary role of performance accountability systems, which... View Details

Keywords: Re: Robert Simons

Profile

Adam Kanner

huge current area of focus for us. All our marketing is on the consumer side. Our metrics are volume, customer acquisition and repurchase rate. How do we offer a consumer experience and create a brand that breaks through? It is the... View Details

30 Aug 2018
News

Sharing a Passion for Art

which include spaces that accommodate the larger pieces in van Caldenborgh’s permanent collection, such as “Open Ended,” a steel sculpture by American artist Richard Serra that is 13 feet high and nearly 60 feet long, and weighs 216 View Details

Keywords: Deborah Blagg; Arts, Entertainment

26 Oct 2017
News

Can Farming Save the Planet?

According to a report from the University of California Berkeley, “Current carbon sequestration in US cropland soils is only 8.4 million metric tons CO2 Eq. per year, compared to an annual potential of 100 million.” Practices like organic... View Details

Keywords: Constantine von Hoffman; Organic farming; Support Activities for Agriculture and Forestry; Agriculture

01 Dec 2009
News

Up on the Green Roof

than 45 energy conservation measures, offsetting greenhouse gas emissions by the equivalent of 2,495 metric tons of carbon dioxide, reducing operating costs $920,000, and maximizing utility rebates totaling upwards of $830,000. Shad’s... View Details

Keywords: Roger Thompson; Construction of Buildings; Construction

19 Jun 2018
Research Event

Has Environmental Sustainability Lost its Relevance?

the broadening of the concept since it emerged in the 1980s, but as one practitioner astutely pointed out, the imprecision of sustainability discourse has led businesses to understand the very definition and metrics of “sustainable... View Details

Keywords: by Geoffrey G. Jones; Energy

01 Mar 2011
News

Alumni Books

protectionism could prevent nations from achieving the gains - in household income, availability of goods and services, and other quality-of-life metrics - of cross-border openness. Ghemawat describes how private businesses, policymakers,... View Details

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

Advertising Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets. Organizational Factors that... View Details

Keywords: by Staff

20 Oct 2010
Research & Ideas

HBS Workshop Encourages Corporate Reporting on Environmental and Social Sustainability

momentum for adoption? Investors? Regulators? Or is this, as Eccles said, "a giant collective-action problem--no one group can change it." What metrics would be most useful and actionable to regulators, stakeholders, and the... View Details

Keywords: by Sean Silverthorne; Accounting

01 Dec 2020
News

In the Zone

field.” Metrics have always grounded HCZ’s operations; the organization gathers data across 600 areas to track annual results, from participation rates to academic performance to risky behaviors. In 2017, 97 percent of HCZ seniors went on... View Details

Keywords: Julia Hanna; nonprofit management; urban development; leadership; public education; Educational Services

15 Oct 2019
News

Engaging More Deeply with Business in Africa

discussed the global digital leader. If the metric for evaluating the immersion’s success is faculty enthusiasm, by all accounts it was a huge win. “This was a weeklong drink from a fire hose,” says Chandra of his experience. “I learned... View Details

13 Feb 2013
Research & Ideas

5 Weight Loss Tips From Behavioral Economists

Business scholars increasingly hinge their hypotheses on sociological and psychological studies, seeking a true handle on what motivates executives, employees, consumers, and policymakers. For instance, the following studies suggest several simple weight-loss tips. TIP... View Details

Keywords: by Carmen Nobel

Forthcoming
Article

Disclosure Standards and Communication Norms: Evidence of Voluntary Sustainability Standards as a Coordinating Device for Capital Markets

By: Khrystyna Bochkay, Jeffrey Hales and George Serafeim

In this paper, we examine how the development of voluntary sustainability standards has affected the nature of information covered in conference calls. Using industry-specific dictionaries of sustainability terms contained in the disclosure standards developed by the... View Details