Health Services - Publications - Faculty & Research

04 Jan 2016
News

Taking Time Out for a Challenge

After living in Sierra Leone from 2006 to 2010, where she worked as a founding board member of the Welbodi Partnership, which supports the country’s health system in delivering essential services to women... View Details

Keywords: ebola; Ambulatory Health Care Services; Ambulatory Health Care Services

27 Apr 2018
News

Placing Nurses Where They Are Needed

Alejandro Moreno (MBA 1988) is CEO of Nightingale Nurses, a service that provides traveling nurses to hospitals and health care facilities across the United States. In this interview, he talks about the... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

June 2017
Article

A Systematic Approach to Discussing Active Surveillance with Patients with Low-risk Prostate Cancer

By: Behfar Ehdaie, Melissa Assel, Nicole Benfante, Deepak Malhotra and Andrew Vickers

A systematic approach to counseling—using appropriate framing techniques derived from principles studied by negotiation scholars—can be taught to physicians in a one-hour lecture. We found evidence that even this minimal intervention can decrease overtreatment of... View Details

Keywords: Health Care and Treatment; Health Disorders; Service Delivery; Negotiation; Health Industry

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01 Dec 2022
News

Road to Recovery

say, Are you a treatment provider? Are you a medical device? Are you a drug? Are you a software vendor?” The latter seemed like the right answer until Gastfriend realized that software is counted against a health plan’s overhead, not its... View Details

Keywords: April White; Ambulatory Health Care Services; Ambulatory Health Care Services

05 Nov 2009
Research & Ideas

A Market for Human Cadavers in All but Name?

trying to secure specimens. Alongside primary medical education providers, a large number and wide range of other users are also trying to secure cadavers for their own needs. The continuing training of medical doctors, for instance, relies on cadavers. In addition,... View Details

Keywords: by Michel Anteby; Health

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

provided but to augment and expand their offerings. Telemedicine is a terrific example of this. Many health care providers have already moved to virtual visits and ramped up new types of services such as... View Details

Keywords: by Danielle Kost

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

Last month HBS Working Knowledge offered an excerpt from Redefining Health Care: Creating Value-Based Competition on Results, by Harvard Business School professor Michael E. Porter and Elizabeth Olmsted Teisberg. The U.S. healthcare... View Details

Keywords: by Roger Thompson; Health

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

require any number of 100 or 200 services and subprocesses. On top of that, the most knowledgeable people about those subprocesses-the doctors-come and go from the factory and are not employed by it." That complexity makes errors... View Details

Keywords: by Julia Hanna; Health

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

public sector who deliver health services effectively." But there's another takeaway for Ashraf, whose current research involves co-producing studies with urban planners in sub-Saharan Africa. "We show... View Details

Keywords: by Carmen Nobel; Health; Health

2013
Working Paper

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker

The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details

Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry

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Profile

Ebru Dorman

Ebru Dorman (MBA 1999) is deputy CEO of the largest private health care provider in Turkey, focused on improving the patient experience. She is also working to introduce the “softer skills” into the primary school curriculum. View Details

Keywords: Health Care; Health Care

Profile

Kyle Schultz

Kyle Schultz (MBA 2004) works with a software company that is developing ways to notify patients about the costs of their health care procedures and the ways insurance can be applied. View Details

Keywords: Health Care; Health Care

August 2021
Teaching Note

Fair Park Covid-19 Mass Vaccination Site (A) and (B)

By: Willy Shih

Teaching Note for HBS Case Nos. 622-003 and 622-004. View Details

Keywords: Operations Improvement; Operations And Processes; Toyota Production System; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

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24 Jan 2005
Research & Ideas

Entrepreneurial Hospital Pioneers New Model

said Khanna, are these: How does someone become an entrepreneur in a developing country? How do they overcome all the barriers? How do they provide market-based services to the poor? Khanna is also working with Shetty on questions... View Details

Keywords: by Martha Lagace; Health

February 2010
Teaching Note

Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan (TN)

By: Michael E. Porter and Jennifer F Baron

Teaching Note for [710425]. View Details

Keywords: Health Care and Treatment; Strategy; Service Delivery; Quality; Performance; Insurance; Growth and Development; Health Industry; Taiwan

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August 2006 (Revised September 2007)
Supplement

Istituto Clinico Humanitas (C): Pronto Soccorso

By: Richard M.J. Bohmer

Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the design and running of the new Humanitas Emergency Department. Istituto Clinico Humanitas has developed a very efficient operating system for dealing with elective (largely surgical)... View Details

Keywords: Health Care and Treatment; Organizational Change and Adaptation; Service Operations; Service Delivery; Customer Focus and Relationships; Health Industry; Italy

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November 2015
Article

Influence of Experience and the Surgical Learning Curve on Long-term Patient Outcomes in Cardiac Surgery

By: Bryan M. Burt, Andrew W. ElBardissi, Robert S. Huckman, Lawrence H. Cohn, Marisa W. Cevasco, James D. Rawn, Sary F. Aranki and John G. Byrne

OBJECTIVE: We hypothesized that increased post-graduate surgical experience correlates with improved operative efficiency and long-term survival in standard cardiac surgery procedures.

METHODS: Utilizing a prospectively collected retrospective database,... View Details

Keywords: Service Delivery; Value; Health Care and Treatment; Experience and Expertise; Health Industry

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February 2025
Article

Innovations in Evaluating Ambulatory Costs of Cystic Fibrosis Care: A Comparative Study Across Multidisciplinary Care Centers in Ireland and the United States

By: Emma Brady, Ryan C. Perkins, Kate Cullen, Gregory S. Sawicki, Robert S. Kaplan and Gerardine Doyle

Lead clinicians at two large pediatric cystic fibrosis (CF) centers in the United States and Ireland measured and compared their ambulatory care costs. The clinicians selected three strata of patients (0–11 months, 1–5 years, and 6–17 years of age). Process maps were... View Details

Keywords: Health Care and Treatment; Cost; Service Delivery; Resource Allocation; Health Industry

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18 May 2015
News

The First Five Years: Rena Xu (MBA 2014, MD 2014)

of the job? “The best parts have been the relationships—with patients, and with peers. As residents we rotate onto different services each month, but the bonds that we form with our patients are real, and the sense of investment in their... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services